Cookie Usage: Must be Enabled...

Hi. How's it going?

My shop is now live and everything seemed ok til i checked out "Who's Online". Both guests were using Mozilla 5.0 and when i clicked on the page link for both guests the following page came up:

Cookie Usage
We have detected that your browser does not support cookies, or cookies have been disabled.
Cookie Privacy and Security
Cookies must be enabled to purchase online on this store, this is to embrace privacy and security related issues regarding your visit to this site.

By enabling cookie support on your browser, the communication between you and this site is strengthened to be certain it is you who are making transactions on your own behalf, and to prevent leakage of your privacy information.
To continue shopping online, we encourage you to enable cookies on your browser.
For Internet Explorer browsers, please follow these instructions:

1. Click on the Tools menubar, and select Internet Options
2. Select the Security tab, and reset the security level to Medium

We have taken this security measurement for your benefit, and apologize if this causes any inconvenience.
Please contact the store owner if you have any questions relating to this requirement, or to continue purchasing products offline.

EEEEK!!! I'm totally worried that i maybe losing customers due to this... I have done searches on it and can't find what i've done wrong :cry:.
My sessions are set up as follows:

Cookie Domain True Info
Force Cookie Use False Info
Check SSL Session ID False Info
Check User Agent False Info
Check IP Address False Info a
Prevent Spider Sessions True Info
Recreate Session True Info
IP to Host Conversion Status true Info

Thank you HEAPS for any help you can give me :smile: !

I didn't see any responses to your post and wondered if you had found the source of this problem.
Thanks, Chava

Did you check those users to see if they were search engine spiders?

Hi Kim
Yes this error is generated by an msnbot. Error is on store/index.php?main_page=cookie_usage.

Do we need to add special coding to our site to prevent this.
Thanks.

The cookie usage page pops up on a client's store. They are concerned that this will drive customers away. Is there a way to disable this page from appearing?

Any recomendation?

Thanks

fmarziano:

The cookie usage page pops up on a client's store. They are concerned that this will drive customers away. Is there a way to disable this page from appearing?

Any recomendation?

Thanks

Hi All,

I had this very issue and it was caused because I had my browser "User Agent" set to GoogleBot for testing purposes... If you test using spider User Agents don't forget to turn them off before logging in as a customer.

Gary777

So can I disable this? I don't want it!

I had the same thing happening. So I fixed it buy logging to my zen cart and go down to: Configuration:
Sessions:
Force Cookie Use
change to TRUE

Now it works fine.
Hope this helps:smile:

THAT WORKED FOR ME! !! :clap:

Sessions:
Force Cookie Use
change to TRUE
Worked for me as well. Thanks!