Customer doesn't receive emails, I receive copies

Hi,

When a user registers, or places an order, they don't receive an email, but I receive a copy. Does anyone know why this could be happening?

I am using v1.3.6.

I have tested using Gmail and Mail.com addresses to register, and in both cases I receive copies, but the customer does not.

My email settings are as follows:

Title Value Action
E-Mail Transport Method smtp
E-Mail Linefeeds LF
Use MIME HTML When Sending Emails false
Send E-Mails true
Email Archiving Active? false
E-Mail Friendly-Errors true
Email Address (Displayed to Contact you) info@.co.uk
Email Address (sent FROM) info@.co.uk
Emails must send from known domain? No
Email Admin Format? TEXT
Send Copy of Order Confirmation Emails To info@.co.uk
Send Copy of Create Account Emails To - Status 1
Send Copy of Create Account Emails To info@.co.uk
Send Copy of Tell a Friend Emails To - Status 1
Send Copy of Tell a Friend Emails To info@.co.uk
Send Copy of Customer GV Send Emails To - Status 1
Send Copy of Customer GV Send Emails To info@.co.uk
Send Copy of Admin GV Mail Emails To - Status 1
Send Copy of Customer Admin GV Mail Emails To info@.co.uk
Send Copy of Admin Discount Coupon Mail Emails To - Status 1
Send Copy of Customer Admin Discount Coupon Mail Emails To info@.co.uk
Send Copy of Admin Orders Status Emails To - Status 1
Send Copy of Admin Orders Status Emails To info@.co.uk
Send Notice of Pending Reviews Emails To - Status 1
Send Notice of Pending Reviews Emails To info@.co.uk
Set "Contact Us" Email Dropdown List
Allow Guest To Tell A Friend true
Contact Us - Show Store Name and Address 1
Send Low Stock Emails 0
Send Low Stock Emails To info@.co.uk
Display "Newsletter Unsubscribe" Link? false
Audience-Select Count Display true
SMTP Email Account Mailbox info@.co.uk
SMTP Email Account Password ***
SMTP Email Mail Host mail.***.co.uk
SMTP Email Mail Server Port 25
Convert currencies for Text emails £,£:€,€

Thanks.

1. what domain are these customers at?
   ... a) Is your hosting company's server blacklisted by their domain?
   ... b) have you tested multiple non-free email destinations ? Sometimes hotmail and yahoo accounts will dump unexpected emails

2. have you tried using SMTPAUTH as well as your current SMTP transport method?

3. There are a number of additional things explained in this article:
   http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Email_Problems

Thanks for the reply.

Tested with a non-free email and it works, the customer receives an email.

I will try SMTPAUTH to see if that will stop the free accounts stopping the emails coming in.

Switching over to SMTPAUTH did the trick.

Thanks!

Thanks for the update and for posting the solution that worked for you ... :smile: