Gift Certificate FAQ empty

Hi..........

New 1.3.6 install, just turned on/configured gift certificates, all working as advertised....

Clicking the Gift Certificate FAQ works, but seems to be empty.

"Please choose from one of the questions above"

Nothing above?

Something I am missing?

Check your language files to make sure you did not override the file with missing information ...

The original information is in:
/includes/languages/english/gv_faq.php

Your overrides file would then be located in:
/includes/languages/english/your_template_dir/gv_faq.php

Hi Linda,

Thanks for the reply..........

Only copy is the distribution.......

dwellsin@server23 [/www/jerkynet/store]# find -name gv_faq.php
./includes/languages/english/gv_faq.php
dwellsin@server23 [/www/jerkynet/store]# ll ./includes/languages/english/gv_faq.php
-rwxr-xr-x 1 dwellsin dwellsin 6185 Aug 16 13:14 ./includes/languages/english/gv_faq.php*
dwellsin@server23 [~/www/jerkynet/store]#

I thought with all my flailing yesterday, trying to configure/understand/get setup on the gift certs I turned something off.

BTW, my problem getting GCs going was trying to process thru googleCheckout...........dawned on me this am, did a GC purch thru paypal, all is now working as advertised

Now, for the gv_faq mystery.........

Anything else you can think for me to check?
Dave.......

Reload all associated files ...

/includes/modules/pages/gv_faq/.

/includes/templates/template_dir/tpl_gv_faq_default.php

/includes/languages/english/gv_faq.php

Make sure that you have installed the:
Modules ... Order Totals ... Gift Certificate ...

Might try remove/install to be sure it is right ...

Done, and no change..........

dwellsin@server23 [/www/jerkynet/store]# ll includes/modules/pages/gv_faq
total 12
drwxr-xr-x 2 dwellsin dwellsin 4096 Oct 26 23:13 ./
drwxr-xr-x 72 dwellsin dwellsin 4096 Oct 26 23:13 ../
-rwxr-xr-x 1 dwellsin dwellsin 1102 Mar 10 2006 header_php.php*
dwellsin@server23 [/www/jerkynet/store]# ll includes/templates/template_default/templates/tpl_gv_faq_default.php
-rwxr-xr-x 1 dwellsin dwellsin 1858 Aug 16 13:14 includes/templates/template_default/templates/tpl_gv_faq_default.php*
dwellsin@server23 [~/www/jerkynet/store]# ll includes/languages/english/gv_faq.php
-rwxr-xr-x 1 dwellsin dwellsin 6185 Aug 16 13:14 includes/languages/english/gv_faq.php*

Also nuked/re-enabled GC module per your instructions, no change.....
?
Dave......

Do you have an URL to your site that we could peek at? :smile:

Sure........

http://www.jerkynet.com/store

If you switch to the Classic Template ... does the text magically appear?

Have you touched any of the original files? Or have you only used the template and override method for customizing your site?

Note: you have a stylesheet called
stylesheet-broke.css

If it is broke, remove it from the server as that directory is auto loading it regardless of the fact you renamed it ... that is an autoloading directory for stylesheets ...

OK, forgot about that renamed css, gone............

Switched to classic........no change.......

For me, not tottally the end of the world, but from my poking around, am beginning to think it may be a minor bug that you guys would want to know about.........

Standing by........

Actually since only you have this issue ... I am thinking it is a bad file, permission setting or something on your site ... :cry:

We have not had any reports of problems on the GV FAQs not displaying the information ...

You are sure that you checked the files on the server and that they contain information in them? None are 0 bytes? None have empty defines? None have overrides with missing defines?