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Your database appears to need patching to a higher level. See Tools->Server Informati

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6 May 2018, 12:02 PM
#21
dk_scully avatar

dk_scully

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Your database appears to need patching to a higher level. See Tools->Server Informati

I got this error message installing a brand-new copy of ZenCart through cPanel yesterday, and it was version 1.5.1. I immediately updated it to 1.5.5f, but the error is still there. I've already done quite a lot of work on it, so I don't want to have to start over from scratch. Please help? Thank you! Below is the information it's giving me.

Server Host: cloud1040.hostgator.com (162.144.19.11)
Server OS: Linux 3.10.0-693.17.1.2.ELK.el6.x86_64
Server Date: 05/06/2018 06:56:39
Server Up Time: 06:56:39 up 44 days, 8:49, 0 users, load average: 0.03, 0.01, 0.00
HTTP Server: Apache
PHP Version: 5.5.37 (Zend: 2.5.0)
PHP File Uploads: On
Upload Max Size: 64M
PHP Memory Limit: 256M
POST Max Size: 64M
Database: MySQL 5.6.32-78.1
Database Host: localhost (127.0.0.1)
Database Date: 05/06/2018 06:56:39
Database Data Size: 2,045 kB
Database Index Size: 739 kB
MySQL Slow Query Log Status: On
MySQL Slow Query Log File: /var/lib/mysql/cloud1040-slow.log
MySQL Mode: NO_ENGINE_SUBSTITUTION

Zen Cart
Zen Cart 1.5.5f
Database Patch Level: 1.5.1
v1.5.1 [2018-05-05 16:54:10] (New Installation)
v1.5.1 [2018-05-05 16:54:10] (New Installation)

6 May 2018, 2:41 PM
#22
dbltoe avatar

dbltoe

Totally Zenned

Join Date:
Jan 2004
Location:
N of San Antonio TX
Posts:
9,843
Plugin Contributions:
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Re: Your database appears to need patching to a higher level. See Tools->Server Informati

You've jumped on to an old thread but it's still somewhat pertinent.

If I'm reading correctly you did your upgrade using the autoloader provided in cpanel by hostgator. If so, that's not the recommended way to go and you're apparently experiencing one of the major problems. Autoloaders are not prepared to upgrade as they generally do not include the zc_install directory.

The zc_install directory will look for a non-current database and give you the option to upgrade. Here's what I suggest:

  1. backup your site completely
  2. download the latest ZC
  3. extract the zip and load the zc_install directory to your site.
  4. enter yoursite.com/zc_install and see if it gives you the option to upgrade your database (DO NOT CONTINUE WITH ANYTHING BUT UPGRADE)

This should get the database where it needs to be.

If the above is not the case, please let us know the steps used to upgrade.

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6 May 2018, 3:36 PM
#23
dk_scully avatar

dk_scully

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Posts:
339
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Re: Your database appears to need patching to a higher level. See Tools->Server Informati

Yeah, when I typed in the error message, it brought me to this page. I was hoping someone could help me even though it obviously dealt with the old-old versions of ZenCart. Thanks for that!

IT WORKED PERFECTLY!!! Thank you so much!!!