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Overseas Customers CANNOT make purchase

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16 Nov 2006, 3:56 PM
#1
kevinmc3 avatar

kevinmc3

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Overseas Customers CANNOT make purchase

I have an order from the UK. It will not process beyond STEP 1 0f 3. I even tried myself using all his info and after going to his shopping cart, click on continue goes to step 1, then hit continue and it goes back to step 1. Will not go to step two for payment????? I then tried setting up a dummy user from the UK and SAME thing happened. Hit continue and won’t go beyond step 1, AND NO ERROR message, just returns to Step 1. Also a user from Australia said ZEN won’t take her postal code?? Any ideas?

17 Nov 2006, 6:55 AM
#2
ajeh avatar

ajeh

Oba-san

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Re: Overseas Customers CANNOT make purchase

Let's try next time to just have the 1 post per question ...

United Kingdom 2 character ISO code is: GB

It is NOT: UK

Thanks!

Linda McGrath
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17 Nov 2006, 7:06 AM
#3
wolfsz avatar

wolfsz

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Re: Overseas Customers CANNOT make purchase

Hi there
Not sure if this is the answer to you problem. However if you define against a shipping module (eg Flat Fee) a Shipping zone eg Australia then shipments via that shipping module are only possible to the nominated zone.

Wolf Skafte-Zauss
http://e-commerce-pros.com
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