Forums / Built-in Shipping and Payment Modules / Overseas Customers CANNOT make purchase

Overseas Customers CANNOT make purchase

Locked

Views: 1,523

Results 1 to 5 of 5
This thread is locked. New replies are disabled.
16 Nov 2006, 4:03 PM
#1
kevinmc3 avatar

kevinmc3

Totally Zenned

Join Date:
Jun 2006
Posts:
786
Plugin Contributions:
0

Overseas Customers CANNOT make purchase

UPdate to this thread

I have an order from the UK. It will not process beyond STEP 1 0f 3. I even tried myself using all his info and after going to his shopping cart, click on continue goes to step 1, then hit continue and it goes back to step 1. Will not go to step two for payment????? I then tried setting up a dummy user from the UK and SAME thing happened. Hit continue and won’t go beyond step 1, AND NO ERROR message, just returns to Step 1. I notice it does not give a shipping cost and in parenthesis says contact us for shipping

Also a user from Australia said ZEN won’t take her postal code and hence won’t even allow her to register?? Any ideas?

16 Nov 2006, 4:10 PM
#2
Kim avatar

Kim

Obaa-san

Join Date:
Jun 2003
Location:
West Coast, North America
Posts:
26,664
Plugin Contributions:
0

Re: Overseas Customers CANNOT make purchase

What shipping modules are you using? Do you have Zone Restrictions on them?

Please do not PM for support issues: a private solution doesn't benefit the community.

Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.

16 Nov 2006, 4:24 PM
#3
kevinmc3 avatar

kevinmc3

Totally Zenned

Join Date:
Jun 2006
Posts:
786
Plugin Contributions:
0

Re: Overseas Customers CANNOT make purchase

I have the INternational module but noticed only US and CA were set. Also the multiGeoZone is there but not installed.

16 Nov 2006, 4:43 PM
#4
kevinmc3 avatar

kevinmc3

Totally Zenned

Join Date:
Jun 2006
Posts:
786
Plugin Contributions:
0

Re: Overseas Customers CANNOT make purchase

Here is my internation zone shipping module config. I am now getting
message in the order step 1, "No shipping available to the selected country"

International Shipping

Enable Zones Method
True

Calculation Method
Price

Tax Class
--none--

Tax Basis
Store

Sort Order
0

Zone 1 Countries
US,CA

Zone 1 Shipping Table
100:6,300:10,750:12,8000:15

Zone 1 Handling Fee
0

Zone 2 Countries
UK,AU

Zone 2 Shipping Table
3:8.50,25:10.50,200:20.00,500:25.00,1000:35

Zone 2 Handling Fee
0

Zone 3 Countries

Zone 3 Shipping Table
3:8.50,7:10.50,99:20.00

Zone 3 Handling Fee

17 Nov 2006, 5:27 AM
#5
ajeh avatar

ajeh

Oba-san

Join Date:
Sep 2003
Location:
Ohio
Posts:
62,757
Plugin Contributions:
1

Re: Overseas Customers CANNOT make purchase

The 2 character ISO code for United Kingdom is NOT:
UK

It needs to be:
GB

Linda McGrath
If you have to think ... you haven't been zenned ...

**Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!**

Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today!]
Officially PayPal-Certified! Just click here

Try our Zen Cart Recommended Services - Hosting, Payment and more ...
Signup for our Announcements Forums to stay up to date on important changes and updates!