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TXT mail YES but HTML mail NO???

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18 Nov 2006, 2:27 AM
#1
stevefriedman71 avatar

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TXT mail YES but HTML mail NO???

I have just adjusted the mail settings in the admin according to our host Dot5Hosting and now my settings are as follows:
E-Mail Transport Method sendmail
E-Mail Linefeeds LF
Use MIME HTML When Sending Emails true
Send E-Mails true
Email Archiving Active? true
E-Mail Friendly-Errors true
Email Address (Displayed to Contact you) [email protected]
Email Address (sent FROM) [email protected]
Emails must send from known domain? Yes
Email Admin Format? HTML
Send Copy of Order Confirmation Emails To [email protected]
Send Copy of Create Account Emails To - Status 1
Send Copy of Create Account Emails To [email protected]
Send Copy of Tell a Friend Emails To - Status 1
Send Copy of Tell a Friend Emails To [email protected]
Send Copy of Customer GV Send Emails To - Status 1
Send Copy of Customer GV Send Emails To [email protected]
Send Copy of Admin GV Mail Emails To - Status 1
Send Copy of Customer Admin GV Mail Emails To [email protected]
Send Copy of Admin Discount Coupon Mail Emails To - Status 1
Send Copy of Customer Admin Discount Coupon Mail Emails To [email protected]
Send Copy of Admin Orders Status Emails To - Status 1
Send Copy of Admin Orders Status Emails To [email protected]
Send Notice of Pending Reviews Emails To - Status 1
Send Notice of Pending Reviews Emails To [email protected]
Set "Contact Us" Email Dropdown List Steve [email protected]
Allow Guest To Tell A Friend true
Contact Us - Show Store Name and Address 0
Send Low Stock Emails 0
Send Low Stock Emails To [email protected]
Display "Newsletter Unsubscribe" Link? true
Audience-Select Count Display true
SMTP Email Account Mailbox
SMTP Email Account Password
SMTP Email Mail Host
SMTP Email Mail Server Port 25
Convert currencies for Text emails £,£:€,€

where is the error? i have the seetings according to the host abe he also gave me the following. "usr/sbin/sendmail"

i'm desperate. so i also went over the class.phpmailer.php and in line 116...

shouldn't it say "var $Mailer = "sendmail" instead of
"var $Mailer = "mail"?

and in line 122...

The support guy insisted that the setting is "usr/sbin/sendmail" and not "/usr/sbin/sendmail"

the thing is that i can send text-only mails but as soon as i change to mime html mails they stop working. the server said HTML mails are allowed by the server.

so... PLEASE HELP :lamo:

18 Nov 2006, 5:29 AM
#2
ajeh avatar

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Re: TXT mail YES but HTML mail NO???

As of v1.3.6 you can now test this ...

Trying changing your email transport to using php as the email transport method as a test ...

18 Nov 2006, 6:35 PM
#3
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Re: TXT mail YES but HTML mail NO???

this is a wired error...

I can send out GV in html, i can receive mails from customers using the contact us page but i can not use but i can NOT use "admin" -> "tools" -> "send Email"

i did as you suggested. changed sendmail to php. and still the same acting.

i'm using 1.3.6.

19 Nov 2006, 6:07 AM
#4
ajeh avatar

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Re: TXT mail YES but HTML mail NO???

Well ... edit the path as your support claims their server is setup ... not sure why it would be set that way and how 90% of your email works when 100% is using the same email routine ...

Does it work? This would be very, very strange ...

Or, set up a test directory with a test database install the test demo data ...

Does it work? If so, then you have something not set right in your shop ...

29 Nov 2006, 9:54 PM
#5
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Re: TXT mail YES but HTML mail NO???

Even with the settings to PHP. i can NOT send html mails. :( i wouldn't even know where else i could look. i have the settings from my host and set zen cart according to it. then changed it to php. and still nothing. where did i mess up?

30 Nov 2006, 12:28 AM
#6
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Re: TXT mail YES but HTML mail NO???

Presuming this is a Linux Server:

Use MIME HTML When Sending Emails false

Ask the Server what the correct sendmail path is: Tools > Server info
search for: sendmail_path

30 Nov 2006, 3:47 AM
#7
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Re: TXT mail YES but HTML mail NO???

Website Rob:

Presuming this is a Linux Server:

Use MIME HTML When Sending Emails false

The server IS a Linux server. that, i know. but... How would i be able to send html mails IF i set MIME HTML to false?

the "send_mail path" is: ** /usr/sbin/sendmail -t -i **

31 Jan 2007, 7:27 PM
#8
steeeeve avatar

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Re: TXT mail YES but HTML mail NO???

Was this problem fixed as I am having the same issue.

I cannot send HTML emails no matter what I change the settings to. my "send mail path" is the same as the above posters.

It is a Linux server from midphase.

E-Mail Transport Method PHP
E-Mail Linefeeds LF Info
Use MIME HTML When Sending Emails true Info
Send E-Mails true Info
Email Archiving Active? false Info
E-Mail Friendly-Errors false Info
Emails must send from known domain? No Info
Email Admin Format? HTML

those are my current settings

31 Jan 2007, 11:00 PM
#9
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Re: TXT mail YES but HTML mail NO???

it can be the host... my host just doesn't allow html mail. i wouldn't recoment to use this host: Dot 5 Hosting. They are cheap but the customer support sucks, they don't offer dedicated ssl (not even 3rd party), don't allow html emails (TXT only)

1 Feb 2007, 12:53 AM
#10
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Re: TXT mail YES but HTML mail NO???

Well I got the admin and welcome emails to send as HTML but the change in order status emails and order confirmation emails don't send as HTML...any ideas?

1 Feb 2007, 1:24 AM
#11
ajeh avatar

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Re: TXT mail YES but HTML mail NO???

Have you any add-ons?

I cannot reproduce a problem on this ...

If the customer is set to HTML email and I have MIME turned on then the updates on Orders Status send out in HTML ...

1 Feb 2007, 3:02 AM
#12
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Re: TXT mail YES but HTML mail NO???

It had to do with one of the emails I was sending to was actually a default email in the email settings (I forgot to change one) and thus it was like you were sending the "admin"...problem fixed and works great now.

My next product is to take the Purchase Orders contribution and change it to HTML as opposed to text. Any ideas on how to do this?

What is the file that sends out order status emails? That might help give me an idea :)

1 Feb 2007, 3:15 AM
#13
ajeh avatar

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Re: TXT mail YES but HTML mail NO???

I have not used the Purchase Orders module in a long time to know what is in the module vs using the email info from the orders class ...

1 Feb 2007, 8:48 PM
#14
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Re: TXT mail YES but HTML mail NO???

Hi

Sounds like a lot of problems. I had some problems but was able to obtain some help by contacting ** EDITED ** He does all kinds of PC Repairs and knows a lot about many other concepts of I T
This guy is a good guru and gives a lot of hep for free.

I hope that helps.