Orders status incorrect

Hi,

I am testing out our new store using 1.3.6 and I have my free downloads (using freecharger) set to an order status of "delivered" and the paid downloads (using paypal) set to "processing" so I can differentiate in my reports ect.

However when I am using the freecharger for the free products the order status is still showing processing rather than delivered.

Can't seem to figure out why.

Thanks in advance for your help.

Rick

Sorry to bump this up but I am still unable to get this resolved on my own. Does anyone have an idea or suggestion as to what could be my problem.

Thanks

Rick

You are using v1.3.6?

Clean install or an upgrade? If an upgrade, from what version and how did you upgrade?

Have you an URL that we can look at your Product where this is happening?

You are using v1.3.6?
Yes

Clean install or an upgrade? If an upgrade, from what version and how did you upgrade?
Upgrade from v1.27
database upgrade

Have you an URL that we can look at your Product where this is happening?
digitalscrapbookpages.com/test-store

Go to the Payment modules ...

Jot down your settings for all payment modules in NotePad ...

Remove, Install and confgure them ...

Note: I prefer to do this with all Payment, Shipping and Order Total modules to ensure all changes and updates are current ...

Removed them all and reinstalled them but no change. Other ideas?

Thanks

Rick

And you are testing New Orders after these changes and not looking at Old Orders ... correct?

Yes, they are new order tests

Go to phpMyAdmin and browse the table for: orders_status

What do you see in there?

orders_status_id language_id orders_status_name
1 1 Pending
2 1 Processing
3 1 Delivered
4 1 Update
5 1 Cancelled
6 1 Refund

What are your settings in the Configuration ... Attribute Settings ...

Have you an URL to your product that we can peek at?

Hi Linda,

Here are my settings which I know are correct since they are what I use in the live store and it works correctly.

Enable Downloads true
Download by Redirect true
Download by streaming false
Download Expiration (Number of Days) 7
Number of Downloads Allowed - Per Product 7
Downloads Controller Update Status Value 4
Downloads Controller Order Status Value >= lower value 2
Downloads Controller Order Status Value <= upper value 4
Enable Price Factor true
Enable Qty Price Discount false
Enable Attribute Images true
Enable Text Pricing by word or letter false
Text Pricing - Spaces are Free 0
Read Only option type - Ignore for Add to Cart 0

Please see pm for url

Thanks for the help

Rick

Paypal Payment module has three settings ...

Set Pending Notification Status
Pending [1]

Set Order Status
Processing [2]

Set Refund Order Status
Pending [1]

Are you using these?

Have you tried saving the settings of the PayPal Payment Module and doing a remove/install and then reconfigure?

I have created a new status for refunds which is a 6 but the other two are the same. I have uninstalled and reinstalled the paypal module.

Thanks again.

Rick