New Customer mail, New Order mail, all mails to "Junk E-mail" ?

2 Dec 2006, 8:40 PM

#1

Zen Follower

Join Date:: Jul 2006
Posts:: 144
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New Customer mail, New Order mail, all mails to "Junk E-mail" ?

Hi !

I noticed that all mails sent from the web shop goes to Junk Mail if the customer uses Hotmail. Is there any way to prevent this from happening ? It looks very bad for the shop (of cource) if you receive junk mails from the shop. It doesn't look very serious... and I really want to solve this.

I am using 1.3.5 and sending the email in Swedish but I don't think that have to do with anything...

Hoping for a fast answer, if anyone have a solution how to solve this... I tried all four alternatives for **E-Mail Transport Method **and I am not good how to solve these kind of problems...

Please help...

/Typhoon

2 Dec 2006, 9:33 PM

#2

swguy

Administrator

Join Date:: Feb 2006
Location:: Tampa Bay, Florida
Posts:: 10,748
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Re: New Customer mail, New Order mail, all mails to "Junk E-mail" ?

A lot of vendors put a reminder to whitelist them in their emails. Here's one from American Airlines:

If you have subscribed to AA email products and are not receiving them, your Internet Service Provider (ISP) may use filters to prevent unwanted emails from reaching your inbox. Sometimes, these filters also block messages you want to receive. In most cases, adding us to your list of trusted senders will solve this issue. In AOL, select "Add Address"; in Yahoo! Mail, Outlook or Outlook Express select "Add To Address Book"; or Hotmail or MSN, select "Save Address(es)". If you need further assistance, contact your ISP's technical support department and ask how to "whitelist" emails from AA.

You can find others, probably in your own inbox (or spam basket, as the case may be).

Good luck,
Scott

That Software Guy. My Store: Zen Cart Support
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2 Dec 2006, 9:40 PM

#3

typhoon

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Re: New Customer mail, New Order mail, all mails to "Junk E-mail" ?

Thanx for your reply...

Yes, that's an idea and I will use it if that's the only solution.

But is that a general thing, that Zen-Cart send mails that are read by ISP spam filters as a junk mail ?

Regards,
Typhoon

2 Dec 2006, 9:44 PM

#4

swguy

Administrator

Join Date:: Feb 2006
Location:: Tampa Bay, Florida
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Re: New Customer mail, New Order mail, all mails to "Junk E-mail" ?

It's really not a problem with Zen as such; it's spam filters being overly aggressive. I was just complaining about Gmail being overly aggressive in marking legitimate email as spam over here:

http://www.zen-cart.com/forum/showthread.php?t=52808

Scott

That Software Guy. My Store: Zen Cart Support
Available for hire - See my ad in Services
Plugin Moderator, Documentation Curator, Chief Cook and Bottle-Washer.
Do you benefit from Zen Cart? Then please support the project.

3 Dec 2006, 10:23 AM

#5

drbyte

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Re: New Customer mail, New Order mail, all mails to "Junk E-mail" ?

You might try flipping the switch for Admin->Configuration->Email Options->Emails must send from known domain? = Yes

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3 Dec 2006, 11:07 AM

#6

typhoon

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Join Date:: Jul 2006
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Re: New Customer mail, New Order mail, all mails to "Junk E-mail" ?

DrByte:

You might try flipping the switch for Admin->Configuration->Email Options->Emails must send from known domain? = Yes

Hi!

I didn't work :cry: :cry:

Do you have more ideas ? It looks very cheap for the shop if Hotmail send our mails to the junk box... And it seems that this problem only appears for Hotmail...

/Typhoon

23 Oct 2007, 7:45 PM

#7

saporta

New Zenner

Join Date:: Nov 2006
Posts:: 14
Plugin Contributions:: 0

Re: New Customer mail, New Order mail, all mails to "Junk E-mail" ?

Typhoon:

Hi!

I didn't work :cry: :cry:

Do you have more ideas ? It looks very cheap for the shop if Hotmail send our mails to the junk box... And it seems that this problem only appears for Hotmail...

/Typhoon

I have the same issue and it is a problem not only with Hotmail, but with many email providers such as Yahoo, Lycos, sbcglobal.net a few that I have tested.

One of the suggestions was to ask customers to put our email address in their "safe" list. This is not so useful when you have new customers ordering and you try to email them and all email goes to Spam folder. You have to get lucky for the customer to check their spam folder to identify your email as the one which is not spam.

My "From" email is: salesatmydomain.com. Is it possible that email providers consider such generic "From" email addresses such as "sales..." to be more likely a spam email rather than from an email address which would contain a regular name?

Or could it be that the Hosting service (in my case Sashbox) has been blacklisted by other mail providers and therefore delivery any email coming from Sashbox's servers as Spam?

Asriel
www.PoolPresent.com