Shipping estimator coming up blank

New Zenner

Join Date:: Nov 2006
Posts:: 79
Plugin Contributions:: 0

Re: Shipping estimator coming up blank

Additional,

It seems to work if a user logs in, and goes back to the cart page to calculate the shipping via the shipping estimator.

I need to have guests be able to use this feature, any help out there?

T-Qualizer - The Wearable Graphic Equalizer: http://www.tqualizer.biz

5 Dec 2006, 5:39 AM

#3

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Oba-san

Join Date:: Sep 2003
Location:: Ohio
Posts:: 62,757
Plugin Contributions:: 1

Re: Shipping estimator coming up blank

Shipping modules that require an address cannot produce a quote until the information exists ...

Add to your text for the estimator more verbage to help the customer get a clue ... :smile:

Linda McGrath
If you have to think ... you haven't been zenned ...

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5 Dec 2006, 12:09 PM

#4

New Zenner

Join Date:: Nov 2006
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Re: Shipping estimator coming up blank

Hehe...

Unfortunately, it won't even product a quote when the information is manually entered.

T-Qualizer - The Wearable Graphic Equalizer: http://www.tqualizer.biz

5 Dec 2006, 1:38 PM

#5

Sensei

Join Date:: Jan 2004
Posts:: 63,515
Plugin Contributions:: 176

Re: Shipping estimator coming up blank

What version of Zen Cart?
What other mods/addons have you installed?
What template did you base your site on?
What have you entered in your Admin for "Store Zone" and "Postal Code" ?

Shipping estimator requires nothing special for CPC to provide quotes ... works same as any other shipping module.

Oh ... and ... is this problem occurring when the customer is logged-in, or not-logged-in ?

.
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Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

5 Dec 2006, 2:27 PM

#6

New Zenner

Join Date:: Nov 2006
Posts:: 79
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Re: Shipping estimator coming up blank

You hit the nail on the head...The user is not logged in, which is my reason for even offering the shipping estimator.

Once a user is logged in, the shipping quotes are working fine...

but I've had many customers want to know the shipping estimate prior to having to go through the log in process.

There's got to be a solution for this...no?

T-Qualizer - The Wearable Graphic Equalizer: http://www.tqualizer.biz

5 Dec 2006, 2:28 PM

#7

Sensei

Join Date:: Jan 2004
Posts:: 63,515
Plugin Contributions:: 176

Re: Shipping estimator coming up blank

It just worked fine for me on a client site -- not-logged-in ... choose an address ... update ... CPC quotes show up just fine.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

5 Dec 2006, 2:29 PM

#8

**Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!**

Oba-san

Join Date:: Sep 2003
Location:: Ohio
Posts:: 62,757
Plugin Contributions:: 1

Re: Shipping estimator coming up blank

When not logged in ... the customer only has to select the shipping info and hit update to obtain a quote ...

But until they do, nothing will show as a quote ...

Linda McGrath
If you have to think ... you haven't been zenned ...

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5 Dec 2006, 2:30 PM

#9

New Zenner

Join Date:: Nov 2006
Posts:: 79
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Re: Shipping estimator coming up blank

Interesting...there is hope!

DrByte, could you give mine a shot at https://www.tqualizer.biz?

T-Qualizer - The Wearable Graphic Equalizer: http://www.tqualizer.biz

5 Dec 2006, 2:33 PM

#10

Sensei

Join Date:: Jan 2004
Posts:: 63,515
Plugin Contributions:: 176

Re: Shipping estimator coming up blank

Can you comment on these?> DrByte:

What version of Zen Cart?
What other mods/addons have you installed?
What template did you base your site on?
What have you entered in your Admin for "Store Zone" and "Postal Code" ?

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

5 Dec 2006, 2:34 PM

#11

New Zenner

Join Date:: Nov 2006
Posts:: 79
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Re: Shipping estimator coming up blank

Taking a closer look now,

The update button is pointing to "http://www.tqualizer.biz/_"

Maybe you can tell me where it should be pointing, as I'm sure this isn't right...lol

T-Qualizer - The Wearable Graphic Equalizer: http://www.tqualizer.biz

5 Dec 2006, 2:37 PM

#12

New Zenner

Join Date:: Nov 2006
Posts:: 79
Plugin Contributions:: 0

Re: Shipping estimator coming up blank

What version of Zen Cart?

Most recent (that's what the check for updates says.)

What other mods/addons have you installed?

I'm running PSiGate payment, and Canada Post...I installed a FAQ module, but it is not in use. I also am using Sales Report module.

What template did you base your site on?

The site was modified directly from the original green template that is packed with ZC.

What have you entered in your Admin for "Store Zone" and "Postal Code" ?

Zone: Ontario, Postal Code: M2N 7C4

T-Qualizer - The Wearable Graphic Equalizer: http://www.tqualizer.biz

5 Dec 2006, 2:38 PM

#13

Sensei

Join Date:: Jan 2004
Posts:: 63,515
Plugin Contributions:: 176

Re: Shipping estimator coming up blank

Does the behaviour work any differently when you change the shipping-estimator to be a popup?

Does it work any differently if you switch to "Classic" template ?

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

5 Dec 2006, 2:43 PM

#14

New Zenner

Join Date:: Nov 2006
Posts:: 79
Plugin Contributions:: 0

Re: Shipping estimator coming up blank

It comes up blank when I switch to the classic template,

It still comes up blank when I run it as a popup window.

The update link is pointing to "http://www.tqualizer.biz/_" do you think that has something to do with it??

T-Qualizer - The Wearable Graphic Equalizer: http://www.tqualizer.biz

5 Dec 2006, 2:44 PM

#15

Sensei

Join Date:: Jan 2004
Posts:: 63,515
Plugin Contributions:: 176

Re: Shipping estimator coming up blank

tqualizer_man:

The update link is pointing to "http://www.tqualizer.biz/_" do you think that has something to do with it??

Perhaps, but not likely.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

5 Dec 2006, 2:45 PM

#16

**Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!**

Oba-san

Join Date:: Sep 2003
Location:: Ohio
Posts:: 62,757
Plugin Contributions:: 1

Re: Shipping estimator coming up blank

Could you copy from the Tools ... Server info ... everything from below the menubar up to and including the PHP version just to confirm things?

Linda McGrath
If you have to think ... you haven't been zenned ...

Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today!]
Officially PayPal-Certified! Just click here

Try our Zen Cart Recommended Services - Hosting, Payment and more ...
Signup for our Announcements Forums to stay up to date on important changes and updates!

5 Dec 2006, 2:46 PM

#17

http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Diagnosing_Obscure_Issues

Sensei

Join Date:: Jan 2004
Posts:: 63,515
Plugin Contributions:: 176

Re: Shipping estimator coming up blank

I'd be inclined to download your /includes/modules and /includes/templates folders and run WinMerge or some diff tool to compare your active files with the original v1.3.6 files to see if something has been missed in an upgrade or busted in a customization ...

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

5 Dec 2006, 2:47 PM

#18

New Zenner

Join Date:: Nov 2006
Posts:: 79
Plugin Contributions:: 0

Re: Shipping estimator coming up blank

Do you have a link of working estimator that uses your CP module?

Should I re-install any template files from an original / unmodified backup?

T-Qualizer - The Wearable Graphic Equalizer: http://www.tqualizer.biz

5 Dec 2006, 2:48 PM

#19

New Zenner

Join Date:: Nov 2006
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Re: Shipping estimator coming up blank

** Server Host: ** shared.tor.plhosting.com (127.0.0.1) ** Database Host: ** 69.90.75.37 (69.90.75.37) ** Server OS: ** Linux 2.4.20-021stab028.12.777-smp ** Database: ** MySQL 4.1.11-Debian_4sarge2 ** Server Date: ** 12/05/2006 06:48:22 ** Database Date: ** 12/05/2006 09:48:14 ** Server Up Time: ** 06:48:22 up 24 days, 12:50, 0 users, load average: 0.07, 0.07, 0.01
** PHP Version: ** 4.3.11 (Zend: 1.3.0)
** HTTP Server: ** Apache/2.0.51 (Fedora)

Ajeh:

Could you copy from the Tools ... Server info ... everything from below the menubar up to and including the PHP version just to confirm things?

T-Qualizer - The Wearable Graphic Equalizer: http://www.tqualizer.biz

5 Dec 2006, 2:50 PM

#20