Shipping estimator coming up blank

Hey guys,

Many comments from non-buying customers who I followed up with have suggested offering shipping rates on the cart page...No problem...

But when I enable the option, I don't get any results.

Hopefully someone can take a look and give me an idea of what might be happening, https://www.tqualizer.biz

I am only using the Canada Post module for shipping, btw.

Additional,

It seems to work if a user logs in, and goes back to the cart page to calculate the shipping via the shipping estimator.

I need to have guests be able to use this feature, any help out there?

Shipping modules that require an address cannot produce a quote until the information exists ...

Add to your text for the estimator more verbage to help the customer get a clue ... :smile:

Hehe...

Unfortunately, it won't even product a quote when the information is manually entered.

What version of Zen Cart?
What other mods/addons have you installed?
What template did you base your site on?
What have you entered in your Admin for "Store Zone" and "Postal Code" ?

Shipping estimator requires nothing special for CPC to provide quotes ... works same as any other shipping module.

Oh ... and ... is this problem occurring when the customer is logged-in, or not-logged-in ?

You hit the nail on the head...The user is not logged in, which is my reason for even offering the shipping estimator.

Once a user is logged in, the shipping quotes are working fine...

but I've had many customers want to know the shipping estimate prior to having to go through the log in process.

There's got to be a solution for this...no?

It just worked fine for me on a client site -- not-logged-in ... choose an address ... update ... CPC quotes show up just fine.

When not logged in ... the customer only has to select the shipping info and hit update to obtain a quote ...

But until they do, nothing will show as a quote ...

Interesting...there is hope!

DrByte, could you give mine a shot at https://www.tqualizer.biz?

Can you comment on these?> DrByte:

What version of Zen Cart?
What other mods/addons have you installed?
What template did you base your site on?
What have you entered in your Admin for "Store Zone" and "Postal Code" ?

Taking a closer look now,

The update button is pointing to "http://www.tqualizer.biz/_"

Maybe you can tell me where it should be pointing, as I'm sure this isn't right...lol

What version of Zen Cart?

Most recent (that's what the check for updates says.)

What other mods/addons have you installed?

I'm running PSiGate payment, and Canada Post...I installed a FAQ module, but it is not in use. I also am using Sales Report module.

What template did you base your site on?

The site was modified directly from the original green template that is packed with ZC.

What have you entered in your Admin for "Store Zone" and "Postal Code" ?

Zone: Ontario, Postal Code: M2N 7C4

Does the behaviour work any differently when you change the shipping-estimator to be a popup?

Does it work any differently if you switch to "Classic" template ?

It comes up blank when I switch to the classic template,

It still comes up blank when I run it as a popup window.

The update link is pointing to "http://www.tqualizer.biz/_" do you think that has something to do with it??

tqualizer_man:

The update link is pointing to "http://www.tqualizer.biz/_" do you think that has something to do with it??

Perhaps, but not likely.

Could you copy from the Tools ... Server info ... everything from below the menubar up to and including the PHP version just to confirm things?

I'd be inclined to download your /includes/modules and /includes/templates folders and run WinMerge or some diff tool to compare your active files with the original v1.3.6 files to see if something has been missed in an upgrade or busted in a customization ...

http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Diagnosing_Obscure_Issues

Do you have a link of working estimator that uses your CP module?

Should I re-install any template files from an original / unmodified backup?

** Server Host: ** shared.tor.plhosting.com (127.0.0.1) ** Database Host: ** 69.90.75.37 (69.90.75.37) ** Server OS: ** Linux 2.4.20-021stab028.12.777-smp ** Database: ** MySQL 4.1.11-Debian_4sarge2 ** Server Date: ** 12/05/2006 06:48:22 ** Database Date: ** 12/05/2006 09:48:14 ** Server Up Time: ** 06:48:22 up 24 days, 12:50, 0 users, load average: 0.07, 0.07, 0.01
** PHP Version: ** 4.3.11 (Zend: 1.3.0)
** HTTP Server: ** Apache/2.0.51 (Fedora)

Ajeh:

Could you copy from the Tools ... Server info ... everything from below the menubar up to and including the PHP version just to confirm things?

It should specify all the info on the Zen Cart version in more detail ...