Simple Google Analytics - Support

Hello,
I've been using the mod for a while now, and it was working just great. Now, it seems that data is missing when I visit Google, and I was wondering if anyone else has seen this problem.

Back on Aug. 11th was the last time that google shows any visits to my site from MSN Live Search. After finding this problem I started checking the data more closely, and found that google is only registering some of the visits, but not all. I don't see any pattern except the MSN search doesn't show up at all.

I contacted google and they wrote back that my site wasn't showing up in the MSN search and that was why I didn't see any results. Google shows I had 11 visitors yesterday, total. I wrote back and told them I show 12 visitors from MSN, and more than 30 visitors total. I haven't gotten a reply yet.

Has anyone seen anything like this?

Could it be (just a thought) that those users who are not showing up have JavaScript turned off on their browsers?

Google will not track visitors who block or have turned off JavaScript. This also can occur for some users that are behind firewalls.

Since Google runs on JS, it will miss those visits.

Here is a link to the Google help center for troubleshooting tracking issues. It may help.

http://www.google.com/support/analytics/bin/topic.py?topic=7315

GA and EZ Pages

My EZ Pages all have the GA code and I have set the EZ Pages urls as goals. I have hit those EZ Pages from several PCs with different IP's and the goals havent left 0. Not sure what to do. Thanks!

Is it just me, or is the Google Report very slow. I got over 500 hits yesterday and it didn't update today. What is there schedule for reports? The code is put in my admin, and all the files have been uploaded.

??

Tat

PastGenToys:

GA and EZ Pages

My EZ Pages all have the GA code and I have set the EZ Pages urls as goals. I have hit those EZ Pages from several PCs with different IP's and the goals havent left 0. Not sure what to do. Thanks!

As long as the code is on the EZ Page, it should track the TRAFFIC.

As far as Goals go:

You can ONLY track Goals if you have set those up within your Google Analytics account. This is something that is a part of Google Analytics, but can NOT be installed by a script tag. It must be setup from within your Google Analytics account in order to work.

If those are in place and the tracking code is in place (which it is) then you should see Goal conversions.

tatiana77:

Is it just me, or is the Google Report very slow. I got over 500 hits yesterday and it didn't update today. What is there schedule for reports? The code is put in my admin, and all the files have been uploaded.

??

Tat

Google Analytics updates every 24 hours. They do not provide "real time" reporting.

I just threw my analytics code into the footer.php page in the includes folder, works file!

econcepts:

As long as the code is on the EZ Page, it should track the TRAFFIC.

As far as Goals go:

You can ONLY track Goals if you have set those up within your Google Analytics account. This is something that is a part of Google Analytics, but can NOT be installed by a script tag. It must be setup from within your Google Analytics account in order to work.

If those are in place and the tracking code is in place (which it is) then you should see Goal conversions.

I just double checked and the below page does has the GA code (did a veiw source).

I have the below as my goals within GA:

http://www.pastgenerationtoys.com/index.php?main_page=page&id=5&chapter=0

I have hit that link from mutiple machines and the goal, like all my goals, stays at 0. I can post a screen shot if that helps. Thanks! PGT

PastGenToys:

I just double checked and the below page does has the GA code (did a veiw source).

I have the below as my goals within GA:

http://www.pastgenerationtoys.com/index.php?main_page=page&id=5&chapter=0

I have hit that link from mutiple machines and the goal, like all my goals, stays at 0. I can post a screen shot if that helps. Thanks! PGT

Two questions:

1. Did you setup any funnel to that goal? If so, it may not be recording due to those settings.

2. Why would you want to track that particular EZ page as a goal? Just wondering. Goals are usually used to track "event actions" on a site that relate to some type of conversion occurring.

Does a visitor arriving at that page mean something toward the sales aspect of the site?

Again, just trying to figure out why you want to track goals for that if it doesn't relate to sales? No harm meant in it, just asking. :)

econcepts:

Two questions:

1. Did you setup any funnel to that goal? If so, it may not be recording due to those settings.

2. Why would you want to track that particular EZ page as a goal? Just wondering. Goals are usually used to track "event actions" on a site that relate to some type of conversion occurring.

Does a visitor arriving at that page mean something toward the sales aspect of the site?

Again, just trying to figure out why you want to track goals for that if it doesn't relate to sales? No harm meant in it, just asking. :)

Fair question - no harm taken.

I have no funnels set. I set the goals to the EZ pages for two reasons:

1. Main reason - It was a test to see if goals work.

2. Since my URLs are not easily translated to what's on the page this was meant to be an easy way to see if people were visting those pages. I would love to know if they are worth the time it takes to build them as I would build more like the "toy commercial" page. That page in particular is in the "works" to bring in sales by showing the toy commercial and has links to buy that toy seen in the commercial.

But... goals always stay at 0.

gxjenkins:

Hello,
I've been using the mod for a while now, and it was working just great. Now, it seems that data is missing when I visit Google, and I was wondering if anyone else has seen this problem.

Back on Aug. 11th was the last time that google shows any visits to my site from MSN Live Search. After finding this problem I started checking the data more closely, and found that google is only registering some of the visits, but not all. I don't see any pattern except the MSN search doesn't show up at all.

I contacted google and they wrote back that my site wasn't showing up in the MSN search and that was why I didn't see any results. Google shows I had 11 visitors yesterday, total. I wrote back and told them I show 12 visitors from MSN, and more than 30 visitors total. I haven't gotten a reply yet.

Has anyone seen anything like this?

I did get a reply from Google, but it was a can response, and worthless. My email did do something, and now google shows 1 visit from MSN search (there were two, but it did show up). This is the first time since Aug 11th that google is showing visits from MSN, and their total visits, and User Tracking is much closer (29 user tracking, 23 google).

Google Analytics can be a very useful tool, but you have to be able to trust their data. Since they were off by 2/3 day before yesterday, and are only off by 6 yesterday I think they have found the problem and fixed it. I only have 30-50 visits a day, so it’s easy for me to see "discrepancies". If you have a site that has hundreds of visits a day, checking the data that google is giving you could take some time, but may very well be worth every minute.

Ok there is definitely a problem... it's been over 3 days and still no update. I've had 4000 hits in these three days and it still reports 1 visit.

Is it because I only inserted the code in the bottom of my custom/common/tpl_main_page.php? I have a feeling I'm supposed to put it everywhere. I basically just want to know where people go and what items are viewed more often...

Thanks in advance,
Tat

tatiana77:

Is it because I only inserted the code in the bottom of my custom/common/tpl_main_page.php? I have a feeling I'm supposed to put it everywhere.

Nope. "tpl_main_page.php" IS the site (basically every page on it). That is the main template Zen Cart uses to "wrap" the entire site. To verify the code is on each page (which is will be as long as you inserted it on the page referenced) all you have to do is visit a page on your site then do a "view source".

Look near the bottom of the page source, and if the code is there, you're good. If not, you did something wrong when installing it.

If it is indeed there, then you might want to check with Google on what the cause could be.

A few thoughts:

1. Are you looking at the correct account profile when logging into your analytics account to view the reports? If the id number on your tracking does not match that on the profile you are viewing, then you need to switch to the profile the tracking code is for in your reports in order to view any data.

2. Is this the first time you are using Google Analytics, or was it working previously and just decided to stop reporting data (again, as long as the tracking code is in place on your site and the id is correct, it is not the contribution causing the issue, it is on Google's end)?

PastGenToys:

Fair question - no harm taken.

I have no funnels set. I set the goals to the EZ pages for two reasons:

1. Main reason - It was a test to see if goals work.

2. Since my URLs are not easily translated to what's on the page this was meant to be an easy way to see if people were visting those pages. I would love to know if they are worth the time it takes to build them as I would build more like the "toy commercial" page. That page in particular is in the "works" to bring in sales by showing the toy commercial and has links to buy that toy seen in the commercial.

But... goals always stay at 0.

Eric,

Any ideas for me? Thanks

PastGenToys:

Eric,

Any ideas for me? Thanks

Hey Josh,

I wasn't overlooking your post. :)

Just looking for a way to decipher it without access.

I'll be responding to you previous PM here with some answers and the items you are looking for.

:)

econcepts:

Hey Josh,

I wasn't overlooking your post. :)

Just looking for a way to decipher it without access.

I'll be responding to you previous PM here with some answers and the items you are looking for.

:)

If you decide you need access I am good with that too! Ill keep an eye out for the PM, thanks!

Thx for the reply econcepts,

Ok, I'm glad a learnt about the main page, and the code is there on every page so I guess it's a google issue. I'll contact them a repost any updates.

Thanks again!
Tatiana:cool:

Hi folks,

I've installed and configured the Simple Google Analytics add-in as described in the readme-install file. After tackling the 'where is the friggin' menu item' which had to be enabled in AdminProfiles mod :), I entered my code as explained.

Dumped my browser cache, re-browsed to the store and no code in the code at the bottom.

My template is called 'custom', so I navigated to
/includes/templates/custom/common/tpl_main_page.php

verified that the body tag was as described and added the following just before the </body> tag:

<!-- begin google analytics mod addition  -  RSL 20 Sept 2007 -->
<?php
require($template->get_template_dir('.php',DIR_WS_TEMPLATE, $current_page_base,'google_analytics') . '/google_analytics.php');
?>
<!-- end google analytics mod addition -->
</body>

Any suggestions would be greatly appreciated.

Thanks and best regards,
~Ray
BouncerFL

The page in which I entered the code was not the default page being used. In my case, the path was in includes/templates/template_default/common/tpl_main_page.php

Thanks for a great lil' mod :) I'm looking forward to seeing that data!

Regards,
~Ray
BouncerFL

Glad you solved the issue. :)