Simple Google Analytics - Support

dkerfoot:

My Analytics results were never quite right. I had entered the analytics code manually at first, then later added the contribution.

I just went back and cleaned out all the old junk and completely uninstalled and reinstalled the contrib (because I did not know which version I had)

Site visits and related stuff are showing fine, but after three days, I am showing zero sales under ecommerce (actually had over a dozen).

I think I may have entered the wrong number for the "Google AdWords Conversion Tracking Number"

How many digits should it be and exactly where do I fon it on the adwords site?

Thanks!

A few things to note that will answer your question:

1. The Google Conversion Tracking number does NOT have the "UA" in it. That number is reserved for Google Analytics itself (conversion tracking is another item entirely). The conversion tracking number you are looking for is formatted as such "xxxxxxxxxx" and usually (but this can change) includes an 11 digit number with no spaces, dashes, or letters.

2. You get your Google Conversion Tracking number from your Google Adwords account. Found under the "Conversion Tracking" tab. Follow the on screen prompts.

3. If you are not running a Google Adwords campaign, then you do not need the Conversion Tracking number. You can still track conversion within your Google Analytics account (as it relates to the e-commerce portion .. not the Adwords portion.)

4. Make sure you activate your site as an "ecommerce site" from within your Google Analytcs account profile. If you do not do this, your ecommerce tracking will always show "0".

5. Make sure that during your "uninstall" and "reinstall" you did not leave any manual alterations in place that may be conflicting with the install. Overlap of the two can cause problems.

The Google Workbook in my signature has very detailed screen shots of this whole process (and more) that many have found helpful in getting it all setup and working together. You may want to take a look at that as well.

rhodesengr:

I did a new install per the readme file. But it does not seem to be working. When i check the status on the goggle side, I get this message

Tracking Unknown (Last checked: 2008-02-19 1:41 PM PST.)
The Google Analytics tracking code has not been detected on your website's home page. For Analytics to function, you or your web administrator must add the code to each page of your website.

I am not sure of i did the database update right. I went to tools/install sql patches. I copied and pasted the sql patch file intoo the window and clicked send. It seemed to work.

I did the tpl_main edit per the readme. I put my account number in the admin setup.

Do I need to add the google code snipit somewhere?

The code snipet has my account number as UA-######-2. It put it in like that but but it lists my account number without any -#, only UA-#####.

I am not sure how to trouble shoot it now.

The problem is you have not configured Google Analytics to work with your actual tracking id number. The "UA-xxxxxxx-x" number is for sample purposes only (to demonstrate the format of the number you should plug in.)

Using that will not track anything.

You need to get the actual Tracking number Google provides to you (found within your Google Analytics account) and plug that number in place of the sample one.)

Doing that will cause Google to see the code properly (providing you installed the module correctly) and you should be ready to go.

rhodesengr:

only one website and less than 24 hours on analytics so no data yet so I can't tell if the data makes sense. I'll play around with -1 and -2 and see what happens. Thnaks for the tip.

Be sure you're using the correct number. Just changing the "1" to a "2" and vice versa will not help.

You need to find the actual analytics number that Google provided to you (for the site you want to track) and copy that out of your Google Analytics profile into the configuration area within the Simple Google Analytics zen admin.

dkerfoot:

The "Google AdWords Conversion Tracking Number"

How many digits should it be and exactly where do I find it on the adwords site?

See my earlier post on this. Typically 11 digits with no spaces, dashes, or alpha characters.

To econcepts...

I didn't actually put UA-######-2 in the settings. I used the actual number. I just left it out of my post.

My confusion is over what comes after the the second "-"

I guess there is no harm in using the real numbers. At the very top of my Analytics page, is an account number:
UA-2249671 (note there is second dash or trailing number).

But in the code snipet it appreas as:
uacct = "UA-2249671-2";

I entered UA-2249671-2, but when i checked my connection from the google site, the response was "no code detected". So I believe I did the setup right.

So I changed it to UA-2249671-1 and when I looked back to the connection test it was now "receiving data".

I have a feeling the "-1" was wrong because after a full day of data, I have nothing in the reports. I think maybe the intial probelm was one of those time-delay, server things where a new account tales a while to be recognized.

Anyway, I am back to "-2" it still says "receiving data" so I guess I'll know in 24 hours whether I am actuall getting data.

Sorry if this seems confusing.

dkerfoot:

The "Google AdWords Conversion Tracking Number"

How many digits should it be and exactly where do I find it on the adwords site?

Click Campaign management on Adwords. Click conversion tracking. Click "get conversion tracking code" make some radio button choices about color and format and type of conversion tracking. The number is buried in the code snipet.

That seems to be the only place to see it. I had to go back through all those steps to find mine again.

ever since I update to 1.3.8a my analytics isn't showing any visits? any ideas on how to get this back? I have my account information setup and it used to work fine, but now... I see no visits in my GA account...

keylesslocks:

ever since I update to 1.3.8a my analytics isn't showing any visits? any ideas on how to get this back? I have my account information setup and it used to work fine, but now... I see no visits in my GA account...

Can you provide a link to your site?

Have you changed anything else during the upgrade?

These will help me diagnose the issue.

Thanks!

econcepts:

Larry,

This type of error looks like you did not complete an install of some type of product or contribution you may have attempted to use (not related to the Simple Google Analytics module).

My module doesn't change or alter anything with the order class or files. So I would step back and look at any other contributions you may have tried to install (or upgrades) and make sure all the files associated with those are installed.

This is a classic error message showing that files somewhere are missing (including the language file for what ever contribution this refers to).

Hope that helps. :)

Thanks for looking at the error message, Eric. The only other installation I have done is Google Checkout and I suspect it is somehow the culprit. I'll have to uninstall it and see if it fixes the problem.

However, since installing the Simple Analytics upgrade, eCommerce is definitely not working. I'm still getting traffic results, but no sales have registered since the upgrade.

I have double-checked my GA settings making sure they didn't somehow reset to default and ecommerce is still activated. I've looked back through the installation process and other than the "error" I copied in on page 63 or 64, it all seems correct.

Do you have any other ideas I could try. Thanks for all the help.

econcepts:

Can you provide a link to your site?

Have you changed anything else during the upgrade?

These will help me diagnose the issue.

Thanks!

http://midwestapplianceparts.com

changed some things and mods, but nothing that I think should affect this... thanks for your help :)

I also just noticed that under admin > configuration I have both google froogle config and google base config.... would this mess anything up? how do I remove the old froogle?

thanks

Larry Hendrick:

However, since installing the Simple Analytics upgrade, eCommerce is definitely not working. I'm still getting traffic results, but no sales have registered since the upgrade.

This is exactly what I am experiencing. Might be time to bug-check the contrib.

I did notice that the header on google_analytics.php is still listed as 1.2.0 vs. 1.2.1 Probably just an admin oversite, but figured it was worth a mention.

I'm having a ton of issues getting this google analytics thing to integrate into zen cart.

my head is spinning, i can't look at this anymore. :)

I'm wondering if I can hire someone to fix up my analytics tracking and make a few adjustments to my checkout system. the site is for an upstart clothing company.

if anyone knows someone affordable, please let me know.

thanks

ryan

I feel your pain. In the end, I think mine installed without any problem but I thought I had a problem because it didn't work right away. My best guess is it took Google sometime before their servers recognized the code. If you just setup your analytics, wait several hours (or more) and then see if it starts saying "receiving data" on the google side. Make sure you have the entire number copied out of the code snipet you see on the google side. It should look like "UA-somenumbers-number". Mine is UA-2249671-2 for example. You can see in my previous posts where I started playing around with the last number because it didn't seem to work right away. I just didn't wait long enough. Even after its working, it takes 24 hours before anything shows up in the reports and they only update once a day.

A simple test to see if you installed the module correctly is to view your own home page in a browser, then go up into the browser menus and click View/Source.

The Google code snipet should appear in the page source code near the bottom. It should read exactly like the code you see on the Google setup. If the code is there, looks exactly the same, and the number is right, just let it be for awhile.

If the code is not there when you View/Source, then you have an install problem.

Hope this helps. If you post your site URL I can look and see if the code snipet is there.

Mark
https://www.essential-stuff-store.com

Apologies if this has been asked and answered already but my best efforts at finding an answer on the forums have failed.

Does anybody have any suggestions on how to account for cancelled orders and sales in Google Analytics? Is it possible to report back on that data as it can make a material impact in the reporting.

Ideally I'd be looking for a solution where the ZenCart module could report such cancellations once an order's status is changed to cancelled but I would be interested in hearing other methods directly dealing with GA as well.

Thanks,
Armen

My webstore is

https://www.homageclothing.com/store

at the end of the code there are several instances (maybe 3?) of the tracking information.

i have no idea why they are all there. i'm not even sure which file to modify in my zen cart installation to remove some of those instances.

any ideas?

another problem i am having is my checkout process. i disabled the login functionality to go for a simpler checkout. my new setup has 5 steps. i want step 1 to be billing information, step 2 to be shipping information, etc etc. It does this wacky thing where the shopper can't seem to have separate billing & shipping addresses.

what a pain in the a**!

thanks for your help.

ryan

elfino45:

My webstore is

https://www.homageclothing.com/store

at the end of the code there are several instances (maybe 3?) of the tracking information.

i have no idea why they are all there. i'm not even sure which file to modify in my zen cart installation to remove some of those instances.

any ideas?

another problem i am having is my checkout process. i disabled the login functionality to go for a simpler checkout. my new setup has 5 steps. i want step 1 to be billing information, step 2 to be shipping information, etc etc. It does this wacky thing where the shopper can't seem to have separate billing & shipping addresses.

what a pain in the a**!

thanks for your help.

ryan

Ryan,
First, I am no expert and struggling along like the rest of us. I took a look and I see the code showing up twice on some pages and none on other pages. I would think that if your Google Status is receiving data, and the account number matches then you should be getting something. However, your site looks quite different from the basic zencart so perhaps you have changed some files to the point where the plugin is not working. Your change to the login process sounds like that sort of thing. You might need to start with a fresh install, add the modules you want to use, test everything, and then slowly make your changes, re-testing at each step. I think you may have over-hacked your cart.

Hi,

First off...thanks for the mod. Installed without issues on my test server and it's great to be able to add ecommerce tracking so easily to my site.

One tweak I'd like to make...I'd like to have ecommerce reporting on the manufacturer of my items sold as well. I don't think Google Analytics lets you add new variables to track, and I want to keep tracking the product name and category. So I figured the easiest way to do this was to concatenate the manufacturers name to the product name (separated by a dash).

Any tips on how to do this? As a PHP programmer I'm mediocre at best but from a db side it's a pretty straightforward query...

SELECT CONCAT(m.manufacturers_name, " - ", pd.products_name) as products_name
FROM products_description pd, manufacturers m, products p
WHERE p.manufacturers_id=m.manufacturers_id
and p.products_id=pd.products_id

Any help appreciated.

thanks,
Don

dkerfoot:

This is exactly what I am experiencing. Might be time to bug-check the contrib.

I did notice that the header on google_analytics.php is still listed as 1.2.0 vs. 1.2.1 Probably just an admin oversite, but figured it was worth a mention.

Just a quick FYI. This item has been fixed. I went in and corrected the error which was, as suspected, the result of a mis installed contribution. Everything is working as should be now.

Larry Hendrick:

Thanks for looking at the error message, Eric. The only other installation I have done is Google Checkout and I suspect it is somehow the culprit. I'll have to uninstall it and see if it fixes the problem.

However, since installing the Simple Analytics upgrade, eCommerce is definitely not working. I'm still getting traffic results, but no sales have registered since the upgrade.

I have double-checked my GA settings making sure they didn't somehow reset to default and ecommerce is still activated. I've looked back through the installation process and other than the "error" I copied in on page 63 or 64, it all seems correct.

Do you have any other ideas I could try. Thanks for all the help.

This has to be an installation error. See my above reply.

The only time you get this error is if files are missing during install.

keylesslocks:

I also just noticed that under admin > configuration I have both google froogle config and google base config.... would this mess anything up? how do I remove the old froogle?

thanks

Having both the Froogle and Google contributions in place should not affect each other (they are separate entities all together).

I tried to run a test transaction, and got all the way to the point of submitting the order.

Analytics was in place there.

What page are the users taken back to after processing? That will be key here. Is it the typical (checkout success) page or a different one?