FedEx Shipping Q

fedex thing,
try putting in a company name in the delivery address

That worked: FedEx Home changed to FedEx Ground; although not very useful if there is no company name?! And I still can't figure out why no shipping options over 150lbs. Appreciate your help!

you need to set your max shipping weight per box to no more than 75 Lbs
fedex wont deliver a single box that weights more than x amount

The maximum shipping weight for Fedex packages is 150 pounds. (70 pounds for FedEx Home Delivery.)

Ahhhh! Now things are starting to make sense. Total PACKAGE weight! Duh!
Is there any way to set the max package wieght differently for Home or Business? I have plenty of packages between 70 and 150 that get delivered to businesses.

you need to set the max weight to 75 Lbs,
the ONLY way to trigger the cheaper ground rate is to make sure that there is a business name in the feild

Thanks Merlin, It all makes sense now.

Merlin,

My shipping isn't working.. I have not changed anything since you last helped me.

When I go to the checkout page, I can't check FedEx. The only thing I can check is walk in and that doesn't charge shipping.

please help

thanks.
www.douglasprecision.com

who else could have had access and turned it off.
resend me the admin information again to PM ( temp username and password ) and I will take a look

no one else has access. PM'ing you now

All fixed up

Merlinpa1969:

fedex thing,
try putting in a company name in the delivery address

Could you explain this further please? My client wants FedEx Ground not FedEx Home Delivery; I don't know how to change it.

OK, here is how it works,
IF your customer ONLY wants ground, then there needs to be a company name in EVERY customers account,

Please remember that fedex charges less for ground because its based on business to business,

this is Fedex's rule not one that I invented.

Merlinpa1969:

OK, here is how it works,
IF your customer ONLY wants ground, then there needs to be a company name in EVERY customers account,

Please remember that fedex charges less for ground because its based on business to business,

this is Fedex's rule not one that I invented.

Ok, I was just confused as to where the company name needed to be enterred. I didn't know whether you entered in in the module settings, the account settings on the fedex web site, or the customer's account settings in Zen Cart. I just figured out that you need to fill out the 'Company Name' field in the customers' profile. Doi.

question before i make this live on my site

"You will need to have registered an account with FedEx and proper approval from FedEx identity to use this module."

Where would I get such an approval? You wouldn't happen to have a link would you?

you need to go to https://www.fedex.com and apply for an account,
fedex identity approval is no longer needed since we are not using their graphics

OK cool. I already have an account with them :)

So its OK to use the graphics that came in the package (removing the (DRK) or (WHT) from them to get the desired one)? Just double checking

Thanks Merlin

Unless something changed that Im not aware of fedex dosnt display an image anylonger,
thats why you dont have to contact fedex identity,

Merlinpa1969:

Unless something changed that Im not aware of fedex dosnt display an image anylonger,
thats why you dont have to contact fedex identity,

Oh ok. I was wondering about that, since it gave me a red X in IE I figured I had to rename the picture or something. I'll just upload some 1x1 clear pixels to get rid of the red X for IE users

thanks again

ran into another snag.. though i think this may be just because its a weekend

FedEx Express rates aren't returned - a customer purchased earlier today with FedEx Express but now when I go to test rates they're not returned. Is this just because its a weekend.. or is something on my end? Configuration is identical and ground rates are returned

Thanks!

make sure that 1 the meter number is in for the express and 2 make sure you have express rates added to your fedex account