Please help with email

Hello,

Just a problem that I hope someone can help with? When a customer creates an account or purchases a product from my store I receive the email ok. However, when I try to send an email message nothing arrives! Could someone shed some light as to what I can do to rectify this as I've read the forum posts but nothing seems to work!

I've got a couple of screenshots of my admin settings in case anyone could see what the problem is!

*** giant screen shots removed***

Any help would be appreciated!

Many thanks,

Gary

Have you tried setting your Email Transport method to 'PHP' ?

http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Email_Problems

Check to see if junk mail folders are picking it up

Arrrgh!

I have found out my host uses SMPT for emails so have changed the settings accordingly in the email transport method. Now when I use the 'contact us' link on the site, this message is returned to the sender:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

[email protected]
(generated from [email protected])
retry timeout exceeded

------ This is a copy of the message, including all the headers. ------

Return-path: [email protected]
Received: from [70.84.52.130] (helo=www.handcrafteduk.com)
by hagrid.securesitex2.com with esmtp (Exim 4.52)
id 1Gwlzt-0008IL-8w
for [email protected]; Tue, 19 Dec 2006 20:55:37 +0000
Date: Tue, 19 Dec 2006 20:55:37 +0000
To: HandcraftedUK [email protected]
From: Gary M [email protected]
Reply-to: Gary M [email protected]
Subject: Message from HandcraftedUK
Message-ID: [email protected]
X-Priority: 3
X-Mailer: PHPMailer [version 1.73] via Zen Cart
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="iso-8859-1"

From: Gary M
Email: [email protected]

Testing this out?

Office Use Only:
From: Gary M
Email: [email protected]
Login Name: Not logged in
Login Email: Not logged in
IP Address: 62.252.0.9 - 62.252.0.9
Host Address: glfd-cache-6.server.ntli.net
Date and Time: Tue Dec 19 2006 20:55:37 GMT

Nothing arrives in my website mailbox. I have tried using the PHP method but, when I do this, nothing seems to happen anywhere! Also, there's nothing in the junk mail folder.

Any ideas?

Thanks,

Gary

Your second screen-shot shows default settings for SMTP parameters ... have you updated those according to your host's configuration instructions ?

Hi,

Thanks for the reply. Yeah, I've since update it to show the following (I've removed password from this post though!):

SMTP Email Account Mailbox plymgary
SMTP Email Account Password (hidden!)
SMTP Email Mail Host mail.handcrafteduk.com
SMTP Email Mail Server Port 25

Gary :smile:

... and if you put those very same settings into Outlook or another email program, do they work properly?

Sometimes it's important to add the domain after the username .... [email protected] or bill+smiths.com

When using the settings in Outlook everything works fine! Thanks.

Have you asked your host about the returned messages and what might be wrong ?

Hi,

Do you think the problem would be with the host if it allows Outlook to access the mailbox? I have a feeling it might be the configuration of the Zencart settings and something not being quite right!!! :huh:

HandcraftedUK:

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

[email protected]
(generated from [email protected])
retry timeout exceeded

retry timeout exceeded ... means that while it was attempting to send email to the specified address, the destination mailserver didn't accept the message (for whatever reason).

Does this "only" happen for "contact us" emails ?

Back again :smile:

I sorted the problem with the email. It was that my account had run out of room as the host had reduced the amount of memory available to me. That's all sorted now!

BUT...There's another problem. When sending an email through admin, nothing arrives anywhere. I've read somewhere about being able to look at a log to find out where the problem is but, I don't know how I go about doing this. Any ideas?

Gary :smile:

Zen Cart does not do any logging of emails.
However, it can store sent messages to an archive, which you can view for historical record-keeping or to determine whether Zen Cart actually generated the message or not. This is the "Email Archiving" option in the Email Settings of the admin configuration panel. This is documented as #10 in the email troubleshooting document I referenced earlier ... which I'll mention again here:
http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Email_Problems

If the emails are showing up in the archive, then Zen Cart generated them. If they never "arrive" to their intended destination, then something is dropping them after they leave Zen Cart.

Also note that Zen Cart uses the same email subsystem for all emails sent, regardless of which page they're sent from, and regardless of whether they are sent from the admin or the storefront.

Hi again,

I've installed the archive search, tried to send a few emails and, nothing appears in the archive. It looks like zencart isn't generating my messages when I try to send an email through the admin.

Again, using the 'contact us' on the website works fine though.

Gary

I should mention that emails sent in 'Contact Us' appear in the archive.

Ok, another thing.

When I go to send a direct email to 'administrator' it arrives ok and goes into the archive.

If I try to send a direct email to a customer in the same list, nothing arrives or goes into the archive.

mmmmm :dontgetit

I am having the same problem. Email works good for ,Member joining, Placing an order, Order status.
Email works bad for Send Email,Newsletter, Coupons and gift certificates.
I just a test in send email to myself. I am my only customer.

Email 222 worked fine.
Email 333 no show.
Email 444 no show

Certificates and coupons have not worked yet.
Newsletter has only work on time out of ten.

The data bar on the top say email sent successful.

Did I miss something?

IDW:

The data bar on the top say email sent successful.

This means Zen Cart prepared and sent the email to the mailserver for processing.
What the mailserver did with the message after that is outside the control of Zen Cart.
If it doesn't like the format in which it was received, then changing the email transport method, or the line-ending method, or the "emails sent from known domain" settings may help your situation.

What is line ending method?

Correction : "Email Linefeed" .... those are all settings in Admin->Configuration->Email Options