Problems with Austpost Module by Gerard Serna

Ahh! Found it!! In the Config/ "Shipping/ Packaging" / Package Tare Small to medium setting. Just changed it to "0:0" to confirm and calc. is as per the one on Aussie Post's website. Sorry guys false alarm. Yes indeed all is working well. arigato.

My shop has just started having the same problem but in the standard parcel post part. My customers get the same error the others have been getting. I tried changing the IP address but that didn't work and all my items have weights on them.

AusPOST Parcel Post (ERROR: The delivery rate for this option cannot be determined at this time
If you prefer to use this option as your shipping method, please contact the store owner.)

Any ideas?

Thanks

Graham
https://www.strike-it.com.au

I had the problem on Sunday night. Then Monday it was perfectly fine (as you can see from my post) and now it doesnt work tonight(Tuesday)!! I dunno mate but previous posts on this thread suggested something that Australia post is doin'. i did a little layman's test, who knows if it means anything, but i put the address from my auspostair.php file into my browser , http://drc.edeliver.com.au/ratecalc.asp and it returned the following:

"charge=0.00 days=0 err_msg=Quantity not supplied"

because i put no values in. of course it doesn't mean that AusPost's side is not working but it does mean it is connecting i suppose. i dunno! :cry:Maybe someone who knows about this stuff can put some values in and try the browser way. It could show that infact Aust post is guilty or some unforseen bug in the module itself. ( i dont know how this could be because nothing changed on my computer, code, weights, item bought, not anything). I'll see if i can send AusPost an email and to ask them.

It was working fine yesterday (Monday) but went down again last night. I have the Parcel Post back up this morning, but Express Post is not coming up. Very frustrating. What I did to work around this is set up table rates and switch them on when the AP modules goes down. I am guessing that AP are playing with the script at night and this is what is causing the problem.

Yes, you could be right. right now wednesday (2;18pm shanghai time) so 4;18pm Melbourne time and it's working! last night I sent them an email so i'm waiting on they're reply. Interesting that you mention your overcome this potentially expensive problem Ginar. Switching over to ya table generated module. Good stuff! Can i ask how you make it switch over? where and what do you do to make this happen? thks in advance. arpeggio.

In your payment modules you will see Table rates and you need to install this module and then enter the rates in manually, this is what I did:
Table Rate

Enable Table Method
True

Shipping Table
.250:5.50,.500:7.50,1:9.50,2:16.00,3:26.00,4:30.00,5:35.50,6:42.00,7:50.00,8:55.00,9:60.00,10:65.00

Table Method
weight

Handling Fee
1.25

Tax Class
GST

Tax Basis
Shipping

Shipping Zone
Australian Zones

Sort Order

Then install zone rates for your international postage, and this is what I did:
(did this late the other night and need to fine tune the rates and weights, but it will do until I get a chance)

Zone Based Rates

Enable Zones Method
True

Calculation Method
Weight

Tax Class
--none--

Tax Basis
Shipping

Sort Order
1

Zone 1 Countries
NZ

Zone 1 Shipping Table
1:16.00,1.5:22.50,2:29.00,3:35.50:4,42.10,5:48.80

Zone 1 Handling Fee
2.00

Zone 2 Countries

Zone 2 Shipping Table

Zone 2 Handling Fee
0

Zone 3 Countries
US,CA,UK,AE,SA,DM,DK,AR,BE,BR,CK,CY,FJ,FI,FR,DE,GR,HK,IS,IE,IM,IT,JO,KZ,KW,MV,MT,MX,NL,NO,PL,PT,SG,ZA,SE,CH,TH,TO,GB,

Zone 3 Shipping Table
.250:9.75, .500:16.50,1:30.00,1.5:43.50,2:57.00,3:73.80,4:90.60,5:107.40

Zone 3 Handling Fee
3.00
Zen Cart:: the art of e-commerce

With the zone rates I selected the countries we sell to most commonly to cover myself until the AP module is up and running.

On another note, today I only have the Parcel Post side working, no Express Post or Airmail. I currently reinstalling the AP module files from scratch to see if that works and will post the result.

I am at a total loss as to how to fix this problem, when I put this in the browser, it works:

http://drc.edeliver.com.au/ratecalc.asp?Pickup_Postcode=3037&Destination_Postcode=621355&Country=US&Weight=80.666666666667&Service_Type=AIR&Height=100&Width=100&Length=100&Quantity=3
(international - read the address bar)
or

http://drc.edeliver.com.au/ratecalc.asp?Pickup_Postcode=3037&Destination_Postcode=6213&Country=AU&Weight=80.666666666667&Service_Type=EXPRESS&Height=100&Width=100&Length=100&Quantity=3
(Australia Express- read the address bar)

or

http://drc.edeliver.com.au/ratecalc.asp?Pickup_Postcode=3037&Destination_Postcode=6213&Country=AU&Weight=80.666666666667&Service_Type=STANDARD&Height=100&Width=100&Length=100&Quantity=3
(Australia Parcel Post - read the address bar)

why are our AP modules not working.

I have reinstalled the files, checked the DB for errors, down a repair table, don'w know what to do next.

Anyone have any ideas?

Thanks for your 2nd last post Ginar. I'll study it later when i get 'ome.
About your last post; What do you mean "it worked"??
Did you actually put in values and get a "cost of sending a package" in return?
If so please tell me how to do it and i'll try too and give you feedback. (or maybe i can work it out using the http://drc.edeliver.com.au/ info site i just discovered!!

If it's not Aust Post what can change on our system even if the values we send to Austpost are constants (fixed values)?

Also, I have not yet received a reply from Aust Post and its nearly 5pm in Aust now so maybe tomo. but i'll resend tonight too. Have you tried calling Aust Post? General enquiries: 13 13 18. (There doesn't seem to be any tel. no at the drc site above.) Good luck, talk soon.

I have found a simple solution that has finally worked for me. I have been struggling with this issue for a couple of weeks now, until i looked up the auspost "postage assessment calculator".

http://www1.auspost.com.au/pac/aus_parcel.asp

Auspost only calculates parcels with a maximum weight of 20kilos (20000 grams). (packages of over 20kgs are calculated as multiple packages). Realising this, I simply went into the admin area of my online store, went to "configuration", then to "Shipping/Packaging"
and then edited the section "Enter the Maximum Package Weight you will ship". I simply changed the the value from the default "100" to 20.

I have tested this with thousands of kilos nad all is working well now.

Hope this helps..