Testimonial Manager Support Thread

Hello,

I have installed Testimonial Manager 1.4.3.2. It actually always worked fine. But now all of a sudden I dont see any testimonials submitted by users in my admin, thus no more new testimonials. Adding one through the admin works although. Can you please help?

www.kralenbaas.nl

Regards, John Ruijsch

Johnmans:

Hello,

I have installed Testimonial Manager 1.4.3.2. It actually always worked fine. But now all of a sudden I dont see any testimonials submitted by users in my admin, thus no more new testimonials. Adding one through the admin works although. Can you please help?

www.kralenbaas.nl

Regards, John Ruijsch

Try this fix and see if it corrects the problem

Just unzip the file and upload the entire includes folder to your server.

[Attachment no longer available]

This is a great contribution however our management didn't like the term 'testimonials' saying that it signifies something religious in nature. So they had me change the wording and button to 'Reviews' instead.

Now I have 2 reviews on our site but the one where I faked it using the Testimonials module works better because people do not have to login to add a review which is great because our site is just a showcase anyway.

See it in action here.

clydejones:

Try this fix and see if it corrects the problem

Just unzip the file and upload the entire includes folder to your server.

[Attachment no longer available]
I have tried this, but no change...... there are no error messages.... strange that it just stopped working

Johnmans:

I have tried this, but no change...... there are no error messages.... strange that it just stopped working

Zen Cart version?

PHP version?

Has you hosting company made any changes/upgrades lately?

clydejones:

Zen Cart version?

PHP version?

Has you hosting company made any changes/upgrades lately?

PHP Version = 5.2.6
ZenCart = 1.3.7

And (ofcourse) the hosting company said they did not change anything....

Johnmans:

PHP Version = 5.2.6
ZenCart = 1.3.7

And (ofcourse) the hosting company said they did not change anything....

OK.

What exactly is happening - (i.e. can people submit testimonials?)

clydejones:

OK.

What exactly is happening - (i.e. can people submit testimonials?)

Actually everything seems to work fine (from a customer perspective). Customers can enter testimonials and submit them. But in our admin nothing happens, i.e. no testimonials arrive in the admin in order to approve them....

Regards, John

Johnmans:

Actually everything seems to work fine (from a customer perspective). Customers can enter testimonials and submit them. But in our admin nothing happens, i.e. no testimonials arrive in the admin in order to approve them....

Regards, John

Try this fix and see if it corrects the problem

Just unzip the file and upload the entire includes folder to your server.

[Attachment no longer available]

clydejones:

Try this fix and see if it corrects the problem

Just unzip the file and upload the entire includes folder to your server.

[Attachment no longer available]

Hello Clyde,

I have uploaded the fix and tested it. Still the same issue: no warnings or errors when entering the testimonial, but nothing shows up in the admin.

regards, John

Johnmans:

Hello Clyde,

I have uploaded the fix and tested it. Still the same issue: no warnings or errors when entering the testimonial, but nothing shows up in the admin.

regards, John

Can I suggest that you upgrade to the most recent version 1.4.6

clydejones:

Can I suggest that you upgrade to the most recent version 1.4.6
No problem, I will try to upgrade. Thanks for your help!

Hello Clyde,

I have tried to upgrade, but nothing changed. Actually I lost the testimonials sidebox. Thus I unistalled the mod and installed a clean install (thus losing all my old testimonials....). In Admin I can configure and use the Testimonial Manager, but on the shop no Testimonials or any testimonial sidebox appears. What Am I doing wrong?

Regards, John

Johnmans:

Hello Clyde,

I have tried to upgrade, but nothing changed. Actually I lost the testimonials sidebox. Thus I unistalled the mod and installed a clean install (thus losing all my old testimonials....). In Admin I can configure and use the Testimonial Manager, but on the shop no Testimonials or any testimonial sidebox appears. What Am I doing wrong?

Regards, John

I'm guessing you have 1.4.6 installed, if so, it allows for multiple language support.

You have multiple languages in the front end of your shop; are you using multiple languages on the admin side?

Johnmans:

Hello Clyde,

I have tried to upgrade, but nothing changed. Actually I lost the testimonials sidebox. Thus I unistalled the mod and installed a clean install (thus losing all my old testimonials....). In Admin I can configure and use the Testimonial Manager, but on the shop no Testimonials or any testimonial sidebox appears. What Am I doing wrong?

Regards, John

The sidebox will only appear when there is at least one testimonial, if as you suggest you have no testimonials then the sidebox will not appear.

I submitted a testimonial as a test. Please check and see if it shows up in your admin.

clydejones:

The sidebox will only appear when there is at least one testimonial, if as you suggest you have no testimonials then the sidebox will not appear.

I submitted a testimonial as a test. Please check and see if it shows up in your admin.

Hi there,

I saw your testimonial.... How did you manage to submit this one? Since I do not see a way to submit a testimonial on the site? checked both languages.

Johnmans:

Hi there,

I saw your testimonial.... How did you manage to submit this one? Since I do not see a way to submit a testimonial on the site? checked both languages.

If you mean how did I submit one in english, I clicked the link at the bottom of the testimonial sidebox: Voeg een recensie toe after logging in and then changing the language to English.

If you mean from the front page of your site where the testimonial sidebox is showing I clicked the following link at the bottom of the sidebox: Voeg een recensie toe

clydejones:

If you mean how did I submit one in english, I clicked the link at the bottom of the testimonial sidebox: Voeg een recensie toe after logging in and then changing the language to English.

If you mean from the front page of your site where the testimonial sidebox is showing I clicked the following link at the bottom of the sidebox: Voeg een recensie toe

I have re-loaded the old testimonials in the table and changed the language id and now I see testimonials and are able to submit and it seems to work. In english I still do not see any links to add a testimonial, but I am fine with that. Now I am looking to limit the number of testimonials shown on the homepage to 1 again....

Thanks again

Johnmans:

In english I still do not see any links to add a testimonial, but I am fine with that.
Thanks again

Unless you have testimonials that have the language ID for english you will not see any testimonials and/or the sidebox when you view the site in English.

hello, i need some help

i am using the testimonials, but i cannot understand how differente language testimonials works. my site got italian, french, english languages.
i got some french and italian testimonial in english section testimonial,
how can i move these french italian testimonial in the english homepage and viceversa ?
thanks for help