URGENT - Orders not Posting /Session expiration notice?

I'm really hoping someone can help me out here we've got a huge mess that hopefully be easily fixed.

A little background first.
We have a website called https://www.shopsuzette.com which is essentially just an implementation of Zen Cart. We recently had to move it to another server for the purpose of being able to do secure transactions. The cart and DB were backed up from the original shared server and then re uploaded and imported to the new server with dedicated IP and SSL. Everything seemed to be working just fine, all our products were there everything was cool.

We then had a customer contact us and tell us that he could not purchase anything from the cart because after he submitted the order he was returned from Authorize.net to a page that said Woops Your Session Has Expired and has you attempt to log in again which only takes you to the main login page.

The order is also never posted to Zen Cart so we have no idea what has been ordered within the Zen Administration.

Ok here is where it get's really weird. The transaction actually get's posted through authorize.net receipts through auth get generated and the transaction actually posts to their credit card.

Why am I not getting the Congratulations page after the order has transpired and Why are they not getting posted to the Zen Admin?

Please help before we have some terribly upset customers.

Thanks,
Cris Mitchell

You don't go to AuthorizeNet ...

Check and see if you are able to create a new account ...

If not, check to see if you have Recreate Sessions enabled and turn that to false ...

Now does this work?

Or are you using SIM vs AIM?

What version of Zen Cart are you running?
Can you upload the /zc_install/techsupp.php file and run it from your browser, and post the output here?

1. Ok i was able to successfully add myself as a new customer, again tried to purchase something under that account and got that same error.

2. Not sure where to find the recreate sessions code to check that, if you can let me know exactly where i'll check that as well.

3. Don't know what you are referring to with AIM and SIM?

4. Dr. Byte, here is what was generated by running the techsupp.php script. Also i'm running version 1.3.6

I hope this all makes sense to someone because it surely doesn't to me.
Also i've added a test product in the cart if you want to test out what i'm talking about it will cost you 2 cents however ;-)

Thanks for all your help.

Cris...

{if you wish to enable email-testing support, please edit this file (techsupp.php) and enter your email address at the top on the 3rd line}
Server Configuration Details
Server Info

* Webserver: Apache/1.3.37 (Unix) mod_fastcgi/2.4.2 mod_auth_passthrough/1.8 mod_log_bytes/1.2 mod_bwlimited/1.4 FrontPage/5.0.2.2635.SR1.2 mod_ssl/2.8.28 OpenSSL/0.9.7a PHP-CGI/0.1b


* Server Free Disk Space Reported = 470.5 GB


* MySQL Version Reported =
* PHP MySQL Support = ON
* PHP PostGres SQL Support = ON

PHP Info

* PHP version: 4.4.4
* PHP API version= cgi-fcgi
* PHP Safe Mode= OFF
* PHP Register Globals = OFF
* PHP set_time_limit (max execution time) = 30
* PHP Disabled Functions =
* PHP open_basedir =
* PHP Sessions Support = ON
* PHP session.auto_start = OFF
* PHP session.use_trans_sid = OFF
* PHP session.save_path = /tmp
* PHP Magic_Quotes_Runtime = OFF
* PHP GD Support = ON
* PHP ZLIB Support = ON
* PHP OpenSSL Support = ON
* PHP CURL Support = ON
* PHP File Uploads = ON
* PHP File Upload Max Size = 2M
* PHP Post Max Size = 8M
* PHP File Upload TMP Dir =
* PHP XML Support = ON
* PHP FTP Support = ON
* PHP PFPRO Support = OFF
* PHP Sendmail_FROM =
* PHP Sendmail_PATH = /usr/sbin/sendmail -t -i
* PHP SMTP Settings = localhost
* PHP include_path = .:/usr/lib/php:/usr/local/lib/php

Webserver/Page Info

* HTTP_HOST= "www.shopsuzette.com"
* HTTPS= ""
* HTTP_USER_AGENT= "Mozilla/5.0 (Macintosh; U; Intel Mac OS X; en-US; rv:1.8.0.9) Gecko/20061206 Firefox/1.5.0.9"
* HTTP_REFERRER= ""
* HTTP_ACCEPT= "text/xml,application/xml,application/xhtml+xml,text/html;q=0.9,text/plain;q=0.8,image/png,*/*;q=0.5"
* HTTP_ACCEPT_LANGUAGE= "en-us,en;q=0.5"
* HTTP_ACCEPT_CHARSET= "ISO-8859-1,utf-8;q=0.7,*;q=0.7"
* HTTP_KEEP_ALIVE= "300"
* HTTP_CONNECTION= "keep-alive"
* PATH= "/usr/local/bin:/usr/bin:/bin"
* SERVER_ADMIN= "[email protected]"
* SERVER_SOFTWARE= "Apache/1.3.37 (Unix) mod_fastcgi/2.4.2 mod_auth_passthrough/1.8 mod_log_bytes/1.2 mod_bwlimited/1.4 FrontPage/5.0.2.2635.SR1.2 mod_ssl/2.8.28 OpenSSL/0.9.7a PHP-CGI/0.1b"
* SERVER_NAME= "www.shopsuzette.com"
* DOCUMENT_ROOT= "/home/shopsuze/public_html"
* REQUEST_URI= "/zc_install/techsupp.php"
* SCRIPT_NAME= "/zc_install/techsupp.php"
* PHP_SELF= "/zc_install/techsupp.php"
* SCRIPT_FILENAME= "/home/shopsuze/public_html/zc_install/techsupp.php"
* PATH_TRANSLATED= ""
* PHP __FILE__: "/home/shopsuze/public_html/zc_install/techsupp.php"
* PHP basename: "techsupp.php"
* PHP dirname(self): "/zc_install"
* SERVER_ADDR= "69.89.19.94"
* SERVER_PORT= "80"
* REMOTE_HOST= ""
* REMOTE_ADDR= "24.205.249.41"
* REMOTE_PORT= "11102"
* HTTP_X_FORWARDED_FOR= ""
* HTTP_CLIENT_IP= ""
* GATEWAY_INTERFACE= "CGI/1.1"
* SERVER_PROTOCOL= "HTTP/1.1"
* REQUEST_METHOD= "GET"
* QUERY_STRING= ""
* SERVER_SIGNATURE= ""

Zen Cart SUGGESTED path settings

  /includes/configure.php
      o HTTP_SERVER:   <http://www.shopsuzette.com>
      o HTTPS_SERVER:   see Note...**
      o DIR_WS_CATALOG:   /zc_install/
      o DIR_FS_CATALOG:   /home/shopsuze/public_html/zc_install/
      o DIR_FS_SQL_CACHE:   /home/shopsuze/public_html/zc_install/cache/
  /admin/includes/configure.php
      o HTTP_SERVER:   <http://www.shopsuzette.com>
      o HTTPS_SERVER:   see Note...**
      o HTTP_CATALOG_SERVER:  <http://www.shopsuzette.com>
      o HTTPS_CATALOG_SERVER:  see Note...**
      o DIR_WS_ADMIN:   /zc_install/admin/
      o DIR_WS_CATALOG:   /zc_install/
      o DIR_FS_ADMIN:   /home/shopsuze/public_html/zc_install/admin/
      o DIR_FS_CATALOG:   /home/shopsuze/public_html/zc_install/
      o DIR_FS_SQL_CACHE:   /home/shopsuze/public_html/zc_install/cache/
  ** NOTE: This depends on your hosting arrangements. Talk to your hosting company for how to configure SSL on your server.

PHP Modules:

* xslt
* xml
* tokenizer
* standard
* sockets
* session
* pspell
* posix
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* pdf
* overload
* mysql
* mhash
* mcrypt
* mbstring
* imap
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PHP Info
PHP Logo
PHP Version 4.4.4

System Linux box209.bluehost.com 2.6.19-1_2.BHsmp #1 SMP Thu Jan 11 12:43:29 MST 2007 x86_64
Build Date Dec 19 2006 10:14:12
Configure Command './configure' '--enable-pic' '--with-libdir=lib64' '--prefix=/usr' '--with-xml' '--enable-bcmath' '--enable-calendar' '--with-curl' '--with-dom' '--with-dom-xslt' '--with-dom-exslt' '--enable-exif' '--enable-fastcgi' '--with-fastcgi=/usr' '--enable-ftp' '--with-gd' '--with-jpeg-dir=/usr/local' '--with-png-dir=/usr' '--with-xpm-dir=/usr/X11R6' '--with-gettext' '--with-iconv' '--with-imap=/usr/local/imap-2004g' '--enable-mbstring' '--enable-mbstr-enc-trans' '--enable-mbregex' '--with-mcrypt' '--with-mhash' '--enable-magic-quotes' '--with-mysqli' '--with-mysql=/usr' '--with-openssl' '--enable-discard-path' '--with-pdflib' '--with-pear' '--with-pgsql=/usr' '--with-pspell' '--enable-xslt' '--with-xslt-sablot' '--enable-sockets' '--enable-track-vars' '--with-ttf' '--with-freetype-dir=/usr' '--enable-gd-native-ttf' '--with-zlib'
Server API CGI/FastCGI
Virtual Directory Support disabled
Configuration File (php.ini) Path /usr/local/Zend/etc/php.ini
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PHP Extension 20020429
Zend Extension 20050606
Debug Build no
Zend Memory Manager enabled
Thread Safety disabled
Registered PHP Streams php, http, ftp, https, ftps, compress.zlib

Zend logo This program makes use of the Zend Scripting Language Engine:
Zend Engine v1.3.0, Copyright (c) 1998-2004 Zend Technologies with Zend Extension Manager v1.0.10, Copyright (c) 2003-2006, by Zend Technologies with Zend Optimizer v3.0.1, Copyright (c) 1998-2006, by Zend Technologies

PHP Credits
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BCMath support enabled

calendar
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CURL support enabled
CURL Information libcurl/7.15.3 OpenSSL/0.9.7a zlib/1.2.1.2 libidn/0.5.6

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DOM/XML enabled
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ftp
FTP support enabled

gd
GD Support enabled
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MySQL Support enabled
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Revision $Revision: 1.51.2.4.2.1 $

pspell
PSpell Support enabled

session
Session Support enabled
Registered save handlers files user

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sockets
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standard
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Additional Modules
Module Name

Environment
Variable Value
PATH /usr/local/bin:/usr/bin:/bin
DOCUMENT_ROOT /home/shopsuze/public_html
HTTP_ACCEPT text/xml,application/xml,application/xhtml+xml,text/html;q=0.9,text/plain;q=0.8,image/png,/;q=0.5
HTTP_ACCEPT_CHARSET ISO-8859-1,utf-8;q=0.7,*;q=0.7
HTTP_ACCEPT_ENCODING gzip,deflate
HTTP_ACCEPT_LANGUAGE en-us,en;q=0.5
HTTP_CONNECTION keep-alive
HTTP_COOKIE cookie_test=please_accept_for_session; BX=e4juqdl2oggas&b=3&s=u1; zenid=f0af159e0eafedf40804a526ab71fa55
HTTP_HOST https://www.shopsuzette.com
HTTP_KEEP_ALIVE 300
HTTP_USER_AGENT Mozilla/5.0 (Macintosh; U; Intel Mac OS X; en-US; rv:1.8.0.9) Gecko/20061206 Firefox/1.5.0.9
REMOTE_ADDR 24.205.249.41
REMOTE_PORT 11102
SCRIPT_FILENAME /home/shopsuze/public_html/zc_install/techsupp.php
SERVER_ADDR 69.89.19.94
SERVER_ADMIN [email protected]
SERVER_NAME https://www.shopsuzette.com
SERVER_PORT 80
SERVER_SOFTWARE Apache/1.3.37 (Unix) mod_fastcgi/2.4.2 mod_auth_passthrough/1.8 mod_log_bytes/1.2 mod_bwlimited/1.4 FrontPage/5.0.2.2635.SR1.2 mod_ssl/2.8.28 OpenSSL/0.9.7a PHP-CGI/0.1b
GATEWAY_INTERFACE CGI/1.1
SERVER_PROTOCOL HTTP/1.1
REQUEST_METHOD GET
QUERY_STRING no value
REQUEST_URI /zc_install/techsupp.php
SCRIPT_NAME /zc_install/techsupp.php

PHP Variables
Variable Value
PHP_SELF /zc_install/techsupp.php
_REQUEST["cookie_test"] please_accept_for_session
_REQUEST["BX"] e4juqdl2oggas&b=3&s=u1
_REQUEST["zenid"] f0af159e0eafedf40804a526ab71fa55
_COOKIE["cookie_test"] please_accept_for_session
_COOKIE["BX"] e4juqdl2oggas&b=3&s=u1
_COOKIE["zenid"] f0af159e0eafedf40804a526ab71fa55
_SERVER["PATH"] /usr/local/bin:/usr/bin:/bin
_SERVER["DOCUMENT_ROOT"] /home/shopsuze/public_html
_SERVER["HTTP_ACCEPT"] text/xml,application/xml,application/xhtml+xml,text/html;q=0.9,text/plain;q=0.8,image/png,/;q=0.5
_SERVER["HTTP_ACCEPT_CHARSET"] ISO-8859-1,utf-8;q=0.7,*;q=0.7
_SERVER["HTTP_ACCEPT_ENCODING"] gzip,deflate
_SERVER["HTTP_ACCEPT_LANGUAGE"] en-us,en;q=0.5
_SERVER["HTTP_CONNECTION"] keep-alive
_SERVER["HTTP_COOKIE"] cookie_test=please_accept_for_session; BX=e4juqdl2oggas&b=3&s=u1; zenid=f0af159e0eafedf40804a526ab71fa55
_SERVER["HTTP_HOST"] https://www.shopsuzette.com
_SERVER["HTTP_KEEP_ALIVE"] 300
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_SERVER["REMOTE_PORT"] 11102
_SERVER["SCRIPT_FILENAME"] /home/shopsuze/public_html/zc_install/techsupp.php
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_SERVER["SERVER_PROTOCOL"] HTTP/1.1
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_SERVER["REQUEST_URI"] /zc_install/techsupp.php
_SERVER["SCRIPT_NAME"] /zc_install/techsupp.php
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_SERVER["argv"]

Array
(
)

_SERVER["argc"] 0
_ENV["PATH"] /usr/local/bin:/usr/bin:/bin
_ENV["DOCUMENT_ROOT"] /home/shopsuze/public_html
_ENV["HTTP_ACCEPT"] text/xml,application/xml,application/xhtml+xml,text/html;q=0.9,text/plain;q=0.8,image/png,/;q=0.5
_ENV["HTTP_ACCEPT_CHARSET"] ISO-8859-1,utf-8;q=0.7,*;q=0.7
_ENV["HTTP_ACCEPT_ENCODING"] gzip,deflate
_ENV["HTTP_ACCEPT_LANGUAGE"] en-us,en;q=0.5
_ENV["HTTP_CONNECTION"] keep-alive
_ENV["HTTP_COOKIE"] cookie_test=please_accept_for_session; BX=e4juqdl2oggas&b=3&s=u1; zenid=f0af159e0eafedf40804a526ab71fa55
_ENV["HTTP_HOST"] https://www.shopsuzette.com
_ENV["HTTP_KEEP_ALIVE"] 300
_ENV["HTTP_USER_AGENT"] Mozilla/5.0 (Macintosh; U; Intel Mac OS X; en-US; rv:1.8.0.9) Gecko/20061206 Firefox/1.5.0.9
_ENV["REMOTE_ADDR"] 24.205.249.41
_ENV["REMOTE_PORT"] 11102
_ENV["SCRIPT_FILENAME"] /home/shopsuze/public_html/zc_install/techsupp.php
_ENV["SERVER_ADDR"] 69.89.19.94
_ENV["SERVER_ADMIN"] [email protected]
_ENV["SERVER_NAME"] https://www.shopsuzette.com
_ENV["SERVER_PORT"] 80
_ENV["SERVER_SOFTWARE"] Apache/1.3.37 (Unix) mod_fastcgi/2.4.2 mod_auth_passthrough/1.8 mod_log_bytes/1.2 mod_bwlimited/1.4 FrontPage/5.0.2.2635.SR1.2 mod_ssl/2.8.28 OpenSSL/0.9.7a PHP-CGI/0.1b
_ENV["GATEWAY_INTERFACE"] CGI/1.1
_ENV["SERVER_PROTOCOL"] HTTP/1.1
_ENV["REQUEST_METHOD"] GET
_ENV["QUERY_STRING"] no value
_ENV["REQUEST_URI"] /zc_install/techsupp.php
_ENV["SCRIPT_NAME"] /zc_install/techsupp.php

PHP License

This program is free software; you can redistribute it and/or modify it under the terms of the PHP License as published by the PHP Group and included in the distribution in the file: LICENSE

This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.

If you did not receive a copy of the PHP license, or have any questions about PHP licensing, please contact [email protected].

SERVER variables:
PATH => /usr/local/bin:/usr/bin:/bin
DOCUMENT_ROOT => /home/shopsuze/public_html
HTTP_ACCEPT => text/xml,application/xml,application/xhtml+xml,text/html;q=0.9,text/plain;q=0.8,image/png,/;q=0.5
HTTP_ACCEPT_CHARSET => ISO-8859-1,utf-8;q=0.7,*;q=0.7
HTTP_ACCEPT_ENCODING => gzip,deflate
HTTP_ACCEPT_LANGUAGE => en-us,en;q=0.5
HTTP_CONNECTION => keep-alive
HTTP_COOKIE => cookie_test=please_accept_for_session; BX=e4juqdl2oggas&b=3&s=u1; zenid=f0af159e0eafedf40804a526ab71fa55
HTTP_HOST => https://www.shopsuzette.com
HTTP_KEEP_ALIVE => 300
HTTP_USER_AGENT => Mozilla/5.0 (Macintosh; U; Intel Mac OS X; en-US; rv:1.8.0.9) Gecko/20061206 Firefox/1.5.0.9
REMOTE_ADDR => 24.205.249.41
REMOTE_PORT => 11102
SCRIPT_FILENAME => /home/shopsuze/public_html/zc_install/techsupp.php
SERVER_ADDR => 69.89.19.94
SERVER_ADMIN => [email protected]
SERVER_NAME => https://www.shopsuzette.com
SERVER_PORT => 80
SERVER_SOFTWARE => Apache/1.3.37 (Unix) mod_fastcgi/2.4.2 mod_auth_passthrough/1.8 mod_log_bytes/1.2 mod_bwlimited/1.4 FrontPage/5.0.2.2635.SR1.2 mod_ssl/2.8.28 OpenSSL/0.9.7a PHP-CGI/0.1b
GATEWAY_INTERFACE => CGI/1.1
SERVER_PROTOCOL => HTTP/1.1
REQUEST_METHOD => GET
QUERY_STRING =>
REQUEST_URI => /zc_install/techsupp.php
SCRIPT_NAME => /zc_install/techsupp.php
PHP_SELF => /zc_install/techsupp.php
argv => Array
argc => 0

The only thing I see there of any concern is that your PHP is running in CGI mode, which is often quirky.

To address your question about session-recreation, you could go to Admin->Configuration->Sessions and change ONLY the "recreate session" setting.
Perhaps you could copy and post the settings for the other options on that same screen, here?

Hey DrByte,
It was set to false.
Here are the other settings
Title Value Action
Session Directory /home/vitalski/public_html/suzettea/cache
Cookie Domain True Info
Force Cookie Use True Info
Check SSL Session ID True Info
Check User Agent True Info
Check IP Address True Info
Prevent Spider Sessions True Info
Recreate Session False Info
IP to Host Conversion Status true

not sure about the CGI thing again i just duplicated this from an existing working site and uploaded it to the new account both which are hosted with BlueHost.

Cris...

Cookie Domain True Info
Force Cookie Use True Info <<<change to false
Check SSL Session ID True Info <<<change to false
Check User Agent True Info <<<<change to false
Check IP Address True Info <<<change to false
Prevent Spider Sessions True Info <<< should be True
Recreate Session False Info <<< Should be true for security
IP to Host Conversion Status true <<< best to set to true

Kim,
I owe you dinner ;-) thank you so much that fixed the problem.
Ok I can start this week off being productive now instead of troubleshooting this crazy cart.

Thanks again.

Cris....

Woo hoo!! Found another one. :D