Paypal IPN error - wrong e-mail address

4 Mar 2007, 9:25 AM

#21

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Paypal IPN error - wrong e-mail address

A number of IPN updates are included in today's PayPal patch for v1.3.7:

http://www.zen-cart.com/forum/showthread.php?p=338031#post338031

.
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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

13 Mar 2007, 8:27 AM

#22

pivey

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Join Date:: Mar 2006
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Re: Paypal IPN error - wrong e-mail address

Some of my customers are not able to pay throgh paypal - the get the message that the e-mail address given buy the seller is not valid.
But then again others are able to shop just fine.

Anyone know what's wrong?

I expirienced the same issue. I asked PayPal Merchant Tech. Support and got this answer from them:

1: refers to a known bug in the Paypal system, where our system has problems to process special characters.

2: refers to error (English) "There is a problem with the email address supplied by the seller.... ".

This used to be an error on the system.

Nothing more, nothing less, still don't know if they gonna fix the issue and I am sure I am still loosing orders from customers which are just using the "exit" button

3 Oct 2007, 2:48 PM

#23

pixelpadre

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Join Date:: Jun 2007
Location:: Eustis, Florida, USA, EARTH
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Re: Paypal IPN error - wrong e-mail address

all of a sudden i stopped getting order notification but payment is received in paypal. whats up with that.

IPN WARNING::Currency/Amount Mismatch is the only debugging error message.

DrByte:

Also:

is your PayPal account "Verified" ?

please confirm whether you are using a "Personal" or "Premium" or "Business" account.

was the customer accessing PayPal as a result of choosing the "PayPal IPN" option on the checkout_payment page ? or were they specifically using Express Checkout ?

"when" did they get this error message ?

can it be easily reproduced on demand ?

can we locate a customer willing to help test (and of course be refunded for test purchases)?

ZC v1.5.7 "I was so much older then...I'm younger than that now" Cut the umbilical cord with webhosts after 20 years. FREEDOM!

3 Oct 2007, 10:16 PM

#24

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: Paypal IPN error - wrong e-mail address

pixelpadre:

all of a sudden i stopped getting order notification but payment is received in paypal. whats up with that.

IPN WARNING::Currency/Amount Mismatch is the only debugging error message.

It would tell you the currencies and amounts as part of that message. What were they?

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

4 Oct 2007, 11:37 AM

#25

pixelpadre

Suspended

Join Date:: Jun 2007
Location:: Eustis, Florida, USA, EARTH
Posts:: 868
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Re: Paypal IPN error - wrong e-mail address

usd usd

as i read earlier...there is a comma in one and not the other. maybe thats the problem.

i uploaded the last two paypal modules so now i will wait to see what happens.

ZC v1.5.7 "I was so much older then...I'm younger than that now" Cut the umbilical cord with webhosts after 20 years. FREEDOM!