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password reset email issues

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24 Jan 2007, 6:53 PM
#1
sanguisdesign avatar

sanguisdesign

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password reset email issues

One of the shops that I host and maintain is having a problem w/ sending the password reset email to people w/ international email addresses (com.au and com.. They are getting sales conformation emails and are getting email sent via an email client. but when it comes to the password reset email about one a week one fails.
In other cases the passwords sent out are not working when the customer tryes to log in w/ them.
Any one else ever have this problem.
it is a ZC1.3.5

JOsh

JOsh Beauregard
Sanguis Development

26 Jan 2007, 8:14 PM
#2
sanguisdesign avatar

sanguisdesign

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Re: password reset email issues

Any takers here?

JOsh

JOsh Beauregard
Sanguis Development

27 Jan 2007, 3:27 AM
#3
ajeh avatar

ajeh

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Re: password reset email issues

With all of the issues in v1.3.5 ... I'd recommend upgrading to v1.3.7 and see if that also doesn't straighten out this issue ...

Linda McGrath
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27 Jan 2007, 3:27 PM
#4
drbyte avatar

drbyte

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Re: password reset email issues

  1. What is the pattern of recipient email addresses for these "failed" forgotten-password emails ?

  2. Since you host it, perhaps you can monitor whether the forgotten-password emails ever get to your mailserver. There's no reason why they wouldn't. Chances are something "in" the email or at the recipient's host mailserver is what is preventing it from being delivered.
    Is your SpamAssassin or equivalent tool dumping the emails for some reason ?

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