Major Email Problem: some send, some don't

circlegtractors:

Im waiting now to see if the emails will come through. Just one question, is there a file somewhere that i would need to change the script on to point emails to Godaddy servers instead of previous company?In a normal Zen Cart install? No.
Who knows about how GoDaddy is configuring their servers these days though.

circlegtractors:

Or does the email automatically get handled by whatever hosting company we are on, making the config-email options all there is to change?Normally all you do is specify the destination email addresses in Zen Cart's Email Options page, and the server takes care of sending the emails.

Naturally, that all relies on the server being configured properly, and on the email configurations within the hosting account being configured correctly.

The "PHP" and "sendmail" methods in Zen Cart use whatever settings your hosting server is configured to use in order to get mail from your site out onto the email system.
The "SMTP" options require that you specify which mailserver should be used for sending, along with password and other info.

The more important issue is ... can you get email to the new accounts by sending messages directly from a regular email program? If not, then the email part of the hosting account isn't configured right or its updates haven't finished replicating around the world.

Getting email setup properly is really a hosting company issue. Zen Cart just passes the email off to the server to do the sending. After that it's up to the hosting company.

Thanks, Ill check with Godaddy on this.

Here is what Go Daddy responded with in an email.

What email or relay server should I use in my PHP code?
Print this ArticleLast Updated: June 12, 2007 11:03 AM
If you use the mail() function in your PHP, you do not need to specify an outgoing mail server. If you are are using some other method besides mail() in your PHP code, use relay-hosting.secureserver.net for your relay server.

http://help.godaddy.com:80/article.php?article_id=951&

Im not sure what this mail() function is.

Zen Cart uses the "mail()" function in PHP for sending messages.
Thus, setting your Email Transport to PHP as suggested earlier, should allow your messages to go through.

Thanks, Dr Byte,

That seems to have fixed it.

Thanks for confirming that using "PHP" for email transport, as suggested in the first responses to your inquiry, was the solution.

A quick update for everyone. A day later my emails starting doing the same thing again. We checked everything again and asked a previous hosting company for any suggestions. We found nothing. Our SEO man suggested checking with our email provider to see if they were experiencing troubles and they were. The whole thing was due to their servers. They seem to have trouble with this from time to time. Thanks again for everyone's help.