Blank Pages on Checkout

First time posting here, i am new to ZenCart but a client required it for there site so we have setup everything. Everything is functioning great and the customization went well.

Now we are testing the checkout process and after Registering or entering a username and password to checkout you receive a Blank Page everytime no matter which browser is used.

Site is: www.whipcream-chargers.com

Specifically this page is blank: main_page=checkout_shipping

I have searched through Google and this support forum and found other users reporting this issue but i dont see any resolutions to the issue. We are running the latest version of ZenCart on IIS6 with MYSQL.

anyone help shed some light on this?

Thanks in advance
Jesse Boehm

Try switching to Classic Template ... does it work?

You also have errors on email on the create account ...

I switched the Template and still have the exact issue.

Jesse

I reverted the Site back to the Modified Template since i was getting same error on classic.

But i can make any changes you recommend

Jesse

Sounds like a bad upload of files ...

What version Zen Cart?

Clean install or an upgrade? If an upgrade, from what version to what version and how?

Do all of your custom files use the templates and overrides directories?

Try reloading the files in:
/includes/modules/pages/checkout_shipping/.

/includes/languages/english/checkout_shipping.php
/includes/languages/english/your_template_dir/checkout_shipping.php

What shipping modules do you have installed?

Are you getting any errors in the Admin for Modules ... Shipping ...

Zen Cart 1.3.7
Database Patch Level: 1.3.7

Clean Install

I tried loading the files fresh from a clean install in another directory, did not make a differance.

I have the Fedex Ground Module in use and that is the only one.

Not getting any other errors in the shipping module or in Payment Module.

I will try and download and overwrite those directories now.

Jesse

ok downloaded a new version of ZenCart and overwrote the files you listed and that did not make any differance, still getting the blank page.

Thanks,
Jesse

Somewhere along the way ... you have changed something in the code that you are not using a templates and overrides directory but appear to be using the files in /templates/template_default and no template at all ...

I am not sure if this means you have touched the core code rather than used templates and overrides as well ...

This makes it very difficult to diagnosis this issue ...

Is this site Live or still being built?

In theory we are about done, but we can't take it live till we resolve the issue. I did not actually do the setup a programmer that works for me did. So you are saying the way the site was customized was done the incorrect way?

Jesse

I am saying it "appears" customized incorrectly based on the view source ...

I do not know if this is the case or not ...

Currently it looks like everything is running from the default files ... and not via any template and override directories ...

This would mean any customizations are also running from the default files as in the core code has been changed ...

If that is the case ... it is very hard to view the site and see the issues vs look at the site via FTP or something like Beyond Compare from scootersoftware.com to see where exactly there is a problem ...

Most blank pages are caused by file permission issues or php errors or bad, missing or otherwise corrupt files ...

Usually there is an error message ... sometimes there is just the blank white page when this happens ...

I am not sure what to really tell you to try here ... I had hoped switching to Classic would identify this was a template issue, but I did not realize that your site doesn't even appear to be using the custom template and override directories so we cannot really use that test to eliminate this issue ...

I think i'm having exactly the same problem.

I'm currently using cherry_zen template, and all is fine throughout the checkout process. However, i'm looking to move over to tvzen_jellyfish.

When testing a purchase, i get a blank screen where the 'checkout_confirmation' screen should appear, allowing me to then click through to my payment provider.

I have been testing this template on my old shop: https://www.sunplastics.info/shop and it all works fine.

However, when i test on my new shop, (https://www.sunplastics.co.uk/shop) i get the blank screen.

Any help much appreciated!

Go to the Free Software Add Ons and get the Debug Tool ... this will help you identify the problems in error logs ...

I'm trying the debug tool as we speak - but it's not working, and nothing is being logged!

I've set all file attributes to writeable - is there anything i'm missing?

You are having email issues and need to correct this:
Email Error: Could not execute: /usr/sbin/sendmail

Also, your images are monsters ... these need to be reduced in physical size and should be from 1k - 10k if possible ...

Hi Ajeh,
That's in my old shop right? (.info) It's OK - i've let it go to rack and ruin - and i now only use it to test templates etc.

The issue i'm having is with .co.uk shop.

NOTE: Image files that are: 1842.08 KB (1886286 bytes) in size are way too big, those need to be fixed ...

I don't know anything about Bar Clay payment module but the error I am getting is:

Sorry, there has been a problem processing your payment.

Billing State is too long (2 characters permitted), received 4 characters.

You might try turning on the Check/Money Order moneyorder payment module to test your checkout ...

When using the Debug Tool be sure to have the /cache set to 777 and to Refresh the directory when you hit an error to see any new files generated by the Debug Tool ...

Hi,
I am having the same issue i believe. When I am on the checkout shipping screen ( the url is http://soulkreed.com/store/index.php?main_page=checkout_shipping ) and click on the continue checkout button the screen goes blank ( the url is http://soulkreed.com/store/index.php?main_page=checkout_payment )

does anyone have any suggestions please, I have also noticed that my products and photo's etc have been upoaled to my server correctly yet they do not show up now in the admin section of categories/products - there is nothing in the section at all yet they show up in the store on the web.

Cheers.

The quickest way to determine the problem is to get the Debug Tool from the Free Software Add On to locate the error ...

It sounds like there is a blank space(s) or blank line(s) at the bottom of one of your files after the closing php bracket ?> that is causing the problem ...

It might be something else, but the Debug Tool should help you locate the problem ...

Hi,
got it sorted thanks. Turns out after using the debug tool that I had done some changes from the original ( and hadn't saved a back up of original ) Had to grab payment.php file from a new zen cart and upload it over the old one and presto, rockin..

Works fine now, all i need now is to work out how to get rid of the credit card and cheque/money order payment option from screen 2 in the checkout. I have turned them off/removed them from Admin, modules, payment but they are still showing as a payment method on screen 2 of the checkout.

Any thoughts please....?

Also i keep getting this when i click on any of the tabs in configuration in my admin section

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Any Payment module that you are not using, you should click on and click REMOVE so that it is not installed ...

On the file errors, it sounds like you should really go through your files and ensure that all are correct on the server ...