Moved Zencart from one Hosting account to another HELP!!!!

having major issues. I moved a customers zen cart from one host to another. She has loads of product and info on cart and we don't want to loose it. But she only has version 1.3.1 and we really need to reinstall the cart. How do I do this and move the correct info to the correct area with out messing up anything? Help please..I am also getting a error message when I tried to do an update on the Cache issue with SQL so not sure what I am doing wrong.
Please help me if possible.
SonyaT

retain your configure.php files from the working install...Hope that you have a backup of the files and the DB...

Do not do a re-install straight away....

install the backup'd files and create a DB - upload the DB backup to this DB

Correct the config files for any path changed and the DB name - user - pass

in phpmyadmin drop the cache CONTENT only not the table

This should net you an accessible shop....

then upgrade this install.

Ok will try that now. I have the entire store saved and backed up on my computer.

Ok this is what I get 1146 Table 'smalltow_zc1.zen_db_cache' doesn't exist
in:
[select * from zen_db_cache where cache_entry_name = 'zc_7eb4ed1f36d90140477d9474b61e0e26']

bump for any help

Using phpmyadmin open the DB and drop the CONTENT ONLY (not the table) in the cache table and see if that squares you away

ok now I see why..Its says there is no table in the database

Ok got it figured out and fixed and am now re uploading store and will let you know how it goes...Grr this is gonna fry my brain

ETA: guess I didn't have the database like I thought I did. TY for your help and being patient with me.

I got it all figured and switched. I figured out that she did not have the right things saved and also other parts were missing.

TY for the help and patience :D