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Express errors after patch only without PP cookies

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Started by micharu on 8 Feb 2007, 2:53 PM · Views: 1,708

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8 Feb 2007, 2:53 PM
#1
micharu avatar

micharu

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Feb 2007
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Express errors after patch only without PP cookies

I've had complaints that the Express Checkout wasn't working for customers so I installed the patch from Jan 19th but the complaints continued so I narrowed it down to this behavior:

From IE 7, I delete all cookies. I go to our shop, put 1 item in the shopping cart, then I hit the PayPal express checkout button at the bottom of the shopping cart page. I get the following error on the login page:

An error occurred when we tried to contact the payment processor. Please try again, select an alternate payment method, or contact the store owner for assistance.

Using the link on the login page to go to PayPal Express Checkout works--it takes me to the PayPal "signup" page.

I delete all my cookies again and restart IE 7. I now go back to the shop, add an item,
but go to through regular checkout where I'm taken to the login page. I click on the PayPal Express Checkout button here
and I am taken to the "signup" PayPal page.

If you'd like logs, I can post them.

Of course, if I go to PayPal directly and sign in with my account to set the cookie, the PP EC button on the shopping cart page
does not throw the error.

Please help!


8 Feb 2007, 5:02 PM
#2
drbyte avatar

drbyte

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Re: Express errors after patch only without PP cookies

Please post the log details for SetExpressCheckoutTransaction

.
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8 Feb 2007, 10:58 PM
#3
micharu avatar

micharu

New Zenner

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Re: Express errors after patch only without PP cookies

Oh boy, I can't seem to replicate the error this afternoon. I had disabled the module and then re-enabled in and went through the steps I posted above but this time it works. Does this indicate that it's a PayPal or timeout error? I checked their live site status blog, but it didn't indicate that there was a maintenance period this morning.