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Product Information Simply Not Appearing!

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8 Feb 2007, 5:24 PM
#1
cocovg avatar

cocovg

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Product Information Simply Not Appearing!

Hello!

I have set up Zen Cart with 330 (!) products, which took some time. My problem is that when a user browses the catalog and clicks on any of the items, they get a blank description, no image, no add to cart etc. They are set up correctly in categories.

What have I done wrong?

http://www.mpcanada.ca/e-catalogue

8 Feb 2007, 5:53 PM
#2
kobra avatar

kobra

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Re: Product Information Simply Not Appearing!

I have set up Zen Cart with 330 (!) products, which took some time. My problem is that when a user browses the catalog and clicks on any of the items, they get a blank description, no image, no add to cart etc
A couple of questions:
How did you get this many items entered with out checking to see if they were displaying correctly?

If they previously displayed correctly - what have you changed between that time and now?

8 Feb 2007, 5:56 PM
#3
cocovg avatar

cocovg

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Re: Product Information Simply Not Appearing!

I just assumed they were going to display properly - it's a brand new install of 1.3.7, with no add-ons or customizations aside from the colouring and default text.

The items have never displayed, and I'm at a loss.

8 Feb 2007, 6:01 PM
#4
ajeh avatar

ajeh

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Re: Product Information Simply Not Appearing!

You could have some bad, corrupt or missing files ...

Did you load this with an FTP program?

Can you reload the files again?

I am inclined to thing that this could be:
/includes/modules/pages/product_info

files or else the templates:
/includes/templates/template_default

files are having a problem ...

Or even the:
/includes/languages/english

files are having an issue ...

Usually you see errors, but sometimes they are masked ...

NOTE: this could be other related files as well ...

NOTE: you should be using your own templates and overrides directory and not Classic as this will be overwritten on the next upgrade ...

8 Feb 2007, 6:06 PM
#5
kobra avatar

kobra

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Re: Product Information Simply Not Appearing!

Thanks to Ajeh - if this is a file issue - do not do anything brash as the relavent data is contained in the DB and it is just that the files are not capturing this information....do not scrap the DB in any attempts to correct

8 Feb 2007, 6:38 PM
#6
cocovg avatar

cocovg

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Re: Product Information Simply Not Appearing!

kobra has volunteered his time to help with this issue - so I will refrain from posting to see if he has a solution!

To answer Ajeh's questions -

  1. Yes, I loaded the files using "FileZilla". All files uploaded successfully.
  2. I can reload any of the files if necessary!

I will definitely make my own template, but I wanted to get my feet wet right away. :)

Thank you both for your replies, hopefully a solution will come sooner than expected.

8 Feb 2007, 7:41 PM
#7
cocovg avatar

cocovg

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Re: Product Information Simply Not Appearing!

Problem solved!

(Solution: kobra re-uploaded the includes directory.)

Thank you very much, that was a lot faster than I had hoped for. :)