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PayPal Express not sending Welcome letter

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13 Feb 2007, 3:31 AM
#1
golowenow avatar

golowenow

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PayPal Express not sending Welcome letter

The PayPal Express is working correctly as far as PayPal is concerned BUT when a NEW customer buys an item this way the WELCOME letter is not being sent. The NEW ORDER letter IS sent. THUS for some reason when the new customer tries to log into their newly created account in the cart...the ZC does not recognize either their email login user name or their password. I check and the customers account IS set up with all the correct information ie; address ect;. So to get them able to login I have to recreate their account manually and point their FIRST invoice to the new account. Is anyone else having this problem? I can tell they are not receiving the WELCOME letter because I have all emails sent to also send me a copy. The IPN module does not have this problem. Thank you for responses.:lamo:

13 Feb 2007, 3:37 AM
#2
merlinpa1969 avatar

merlinpa1969

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Re: PayPal Express not sending Welcome letter

express checkout bypasses create acount,
thats its purpose

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13 Feb 2007, 3:54 PM
#3
golowenow avatar

golowenow

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Re: PayPal Express not sending Welcome letter

Ok, I see what is happening now after testing it again. By bypassing the account creation this is not going to work for new customers. New customers are assuming that their account has been created in the store. As the NEW ORDER email invoice states...Click here for a Detailed Invoice...the customer CANNOT VIEW IT BECAUSE THEY HAVE NO ACCOUNT.:schmoll: I have had two customers already emailing me that they cannot get in to see their invoices. This is why I have posted this. There is going to have to be some more modifications done to this module I guess. As for now I am uninstalling this module.:( Any and all replies welcome:smartass:

13 Feb 2007, 4:34 PM
#4
merlinpa1969 avatar

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Re: PayPal Express not sending Welcome letter

express checkout was designed so that customers WOULDNT create an account,
youmay just want to add some verage that express checkout will not creae a usable accont profile at your store.
it is intended as a convnence for those that already have a paypal acount

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16 Feb 2007, 6:58 PM
#5
drbyte avatar

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Re: PayPal Express not sending Welcome letter

In your Zen Cart Admin, inside your PayPal Express Checkout settings, you can select whether to create accounts for your customers or not.> Express Checkout: Automatic Account Creation

If a visitor is not an existing customer, a Zen Cart account is created for them. Would you like make it a permanent account and send them an email containing their login information?
NOTE: Permanent accounts are auto-created if the customer purchases downloads or gift certificates, regardless of this setting.

  • Yes
  • No

.
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25 Feb 2007, 4:44 AM
#6
golowenow avatar

golowenow

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Re: PayPal Express not sending Welcome letter

Well just bang me in the head!:lamo:
Thank you Dr. Byte for this info I will get to work on it hehe.