Forums / General Questions / Contact Us drop-down: 1 email not sending

Contact Us drop-down: 1 email not sending

Locked

Views: 1,156

Results 1 to 4 of 4
This thread is locked. New replies are disabled.
16 Feb 2007, 7:57 PM
#1
darinland avatar

darinland

New Zenner

Join Date:
Jan 2007
Posts:
15
Plugin Contributions:
0

Contact Us drop-down: 1 email not sending

I'm having a rather weird problem with my Contact Us form. I have five options set, and through testing, I have discovered that when the 5th option is chosen, the email sent from the Contact Us form never arrives. This seems consistent, no matter which option I move into that 5th position.

All other store emails send and receive fine.

Here's what I have in 'Set "Contact Us" Email Dropdown List':

<DarinLand @ DARINLAND.COM>, Customer Service <customerservice @ DARINLAND.COM>, Order Status <orders @ DARINLAND.COM>, Returns <returns @ DARINLAND.COM>, Security and Privacy <DarinLand @ DARINLAND.COM>

I'm probably missing something simple!

--Michael

** edited to avoid spamm bots ...

16 Feb 2007, 11:36 PM
#2
ajeh avatar

ajeh

Oba-san

Join Date:
Sep 2003
Location:
Ohio
Posts:
62,757
Plugin Contributions:
1

Re: Contact Us drop-down: 1 email not sending

You need that to read:

Set "Contact Us" Email Dropdown List
On the "Contact Us" Page, set the list of email addresses , in this format: Name 1 email@address1, Name 2 email@address2

Example:

Fred <fred@your_domain.com>, Bob <robert@your_domain.com>, Customer Service <customerserv@your_domain.com>

You appear to be missing the name on the first email ...

Linda McGrath
If you have to think ... you haven't been zenned ...

**Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!**

Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today!]
Officially PayPal-Certified! Just click here

Try our Zen Cart Recommended Services - Hosting, Payment and more ...
Signup for our Announcements Forums to stay up to date on important changes and updates!

17 Feb 2007, 8:32 AM
#3
darinland avatar

darinland

New Zenner

Join Date:
Jan 2007
Posts:
15
Plugin Contributions:
0

Re: Contact Us drop-down: 1 email not sending

Oops! That was actually a copy and paste error on my part in the post. My name field is there on Admin, I just accidentally left it out when I pasted my settings into my post. Here is what they really say!:

General Questions <DarinLand @ DARINLAND.COM>, Customer Service <customerservice @ DARINLAND.COM>, Order Status <orders @ DARINLAND.COM>, Returns <returns @ DARINLAND.COM>, Security and Privacy <DarinLand @ DARINLAND.COM>

I don't have any problems with the names in the dropdown menu. They're all there, and email sends to every name, except the last one--and I have shuffled the names/emails as a test. Sending to the last entry in the list always fails, no matter what the name or email address.

Thanks!

--Michael

** Edited to avoid the spamm bots ...

17 Feb 2007, 4:13 PM
#4
ajeh avatar

ajeh

Oba-san

Join Date:
Sep 2003
Location:
Ohio
Posts:
62,757
Plugin Contributions:
1

Re: Contact Us drop-down: 1 email not sending

For giggles I threw your settings in mine ... did you just get an email at your Security and Privacy?

Linda McGrath
If you have to think ... you haven't been zenned ...

**Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!**

Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today!]
Officially PayPal-Certified! Just click here

Try our Zen Cart Recommended Services - Hosting, Payment and more ...
Signup for our Announcements Forums to stay up to date on important changes and updates!