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All Emails working apart from order confirmation

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21 Feb 2007, 10:52 PM
#1
balboa avatar

balboa

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All Emails working apart from order confirmation

Hi,

I hope you can help with this - I am completely baffled. All my emails are working apart from Order Confirmations - they are just not getting sent out. I have looked through all the previous threads about this and have tried all the suggestions but they are still not working.

Thank you in advance for any help on this.

:dontgetit

22 Feb 2007, 2:14 AM
#2
ajeh avatar

ajeh

Oba-san

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Re: All Emails working apart from order confirmation

What payment modules are installed?

Linda McGrath
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22 Feb 2007, 2:53 PM
#3
balboa avatar

balboa

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Re: All Emails working apart from order confirmation

Hi Linda,

Thanks for your reply. It's the Protx module that's installed. I get copies of the order confirmations but the customer is not receiving the confirmation. I have tested various addresses. All the other emails work fine, including, welcome email, order status and forgotton password. It's just strange....

Thanks :huh:

22 Feb 2007, 3:25 PM
#4
ajeh avatar

ajeh

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Re: All Emails working apart from order confirmation

If you install moneyorder ... do you get the email?

Linda McGrath
If you have to think ... you haven't been zenned ...

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