Cross Sell works in admin, but not in store

Zen Cart Version: zen-cart-v1.3.7-full-fileset-12302006
Cross Sell Version: cross_sell_1.3.1
Dev site: dev.pezcollectors.com

I've read every thread I can find, but I can't seem o fix this. The line of code IS in my /includes/templates/custom/templates/tpl_product_info_display.php

You may notice some echo additions I've made while testing, they are just so I can try to find the break. It seems to die near the top of xsell_products.php . does anyone have any ideas?

Here is my tpl_product_info_display.php file

<?php /** * Page Template * * Loaded automatically by index.php?main_page=product_info.<br /> * Displays details of a typical product * * @package templateSystem * @copyright Copyright 2003-2006 Zen Cart Development Team * @copyright Portions Copyright 2003 osCommerce * @license <http://www.zen-cart.com/license/2_0.txt> GNU Public License V2.0 * @version $Id: tpl_product_info_display.php 5369 2006-12-23 10:55:52Z drbyte $ */ //require(DIR_WS_MODULES . '/debug_blocks/product_info_prices.php'); ?> <div class="centerColumn" id="productGeneral"> <!--bof Form start--> <?php echo zen_draw_form('cart_quantity', zen_href_link(zen_get_info_page($_GET['products_id']), zen_get_all_get_params(array('action')) . 'action=add_product'), 'post', 'enctype="multipart/form-data"') . "\n"; ?> <!--eof Form start--> <?php if ($messageStack->size('product_info') > 0) echo $messageStack->output('product_info'); ?> <!--bof Category Icon --> <?php if ($module_show_categories != 0) {?> <?php /** * display the category icons */ require($template->get_template_dir('/tpl_modules_category_icon_display.php',DIR_WS_TEMPLATE, $current_page_base,'templates'). '/tpl_modules_category_icon_display.php'); ?> <?php } ?> <!--eof Category Icon --> <!--bof Prev/Next top position --> <?php if (PRODUCT_INFO_PREVIOUS_NEXT == 1 or PRODUCT_INFO_PREVIOUS_NEXT == 3) { ?> <?php /** * display the product previous/next helper */ require($template->get_template_dir('/tpl_products_next_previous.php',DIR_WS_TEMPLATE, $current_page_base,'templates'). '/tpl_products_next_previous.php'); ?> <?php } ?> <!--eof Prev/Next top position--> <!--bof Main Product Image --> <?php if (zen_not_null($products_image)) { ?> <?php /** * display the main product image */ require($template->get_template_dir('/tpl_modules_main_product_image.php',DIR_WS_TEMPLATE, $current_page_base,'templates'). '/tpl_modules_main_product_image.php'); ?> <?php } ?> <!--eof Main Product Image--> <!--bof Product Name--> <h1 id="productName" class="productGeneral"><?php echo $products_name; ?></h1> <!--eof Product Name--> <!--bof Product Price block --> <h2 id="productPrices" class="productGeneral"> <?php // base price if ($show_onetime_charges_description == 'true') { $one_time = '<span >' . TEXT_ONETIME_CHARGE_SYMBOL . TEXT_ONETIME_CHARGE_DESCRIPTION . '</span><br />'; } else { $one_time = ''; } echo $one_time . ((zen_has_product_attributes_values((int)$_GET['products_id']) and $flag_show_product_info_starting_at == 1) ? TEXT_BASE_PRICE : '') . zen_get_products_display_price((int)$_GET['products_id']); ?></h2> <!--eof Product Price block --> <!--bof free ship icon --> <?php if(zen_get_product_is_always_free_shipping($products_id_current) && $flag_show_product_info_free_shipping) { ?> <div id="freeShippingIcon"><?php echo TEXT_PRODUCT_FREE_SHIPPING_ICON; ?></div> <?php } ?> <!--eof free ship icon --> <!--bof Product description --> <?php if ($products_description != '') { ?> <div id="productDescription" class="productGeneral biggerText"><?php echo stripslashes($products_description); ?></div> <?php } ?> <!--eof Product description --> <br class="clearBoth" /> <!--bof Add to Cart Box --> <?php if (CUSTOMERS_APPROVAL == 3 and TEXT_LOGIN_FOR_PRICE_BUTTON_REPLACE_SHOWROOM == '') { // do nothing } else { ?>

        <?php
$display_qty = (($flag_show_product_info_in_cart_qty == 1 and $_SESSION['cart']->in_cart($_GET['products_id'])) ? '<p>' . PRODUCTS_ORDER_QTY_TEXT_IN_CART . $_SESSION['cart']->get_quantity($_GET['products_id']) . '</p>' : '');
        if ($products_qty_box_status == 0 or $products_quantity_order_max== 1) {
          // hide the quantity box and default to 1
          $the_button = '<input type="hidden" name="cart_quantity" value="1" />' . zen_draw_hidden_field('products_id', (int)$_GET['products_id']) . zen_image_submit(BUTTON_IMAGE_IN_CART, BUTTON_IN_CART_ALT);
        } else {
          // show the quantity box
$the_button = PRODUCTS_ORDER_QTY_TEXT . '<input type="text" name="cart_quantity" value="' . (zen_get_buy_now_qty($_GET['products_id'])) . '" maxlength="6" size="4" /><br />' . zen_get_products_quantity_min_units_display((int)$_GET['products_id']) . '<br />' . zen_draw_hidden_field('products_id', (int)$_GET['products_id']) . zen_image_submit(BUTTON_IMAGE_IN_CART, BUTTON_IN_CART_ALT);
        }
$display_button = zen_get_buy_now_button($_GET['products_id'], $the_button);

?>

<?php if ($display_qty != '' or $display_button != '') { ?>

<div id="cartAdd">
<?php
  echo $display_qty;
  echo $display_button;
        ?>
      </div>

<?php } // display qty and button ?> <?php } // CUSTOMERS_APPROVAL == 3 ?> <!--eof Add to Cart Box--> <!--bof Product details list --> <?php if ( (($flag_show_product_info_model == 1 and $products_model != '') or ($flag_show_product_info_weight == 1 and $products_weight !=0) or ($flag_show_product_info_quantity == 1) or ($flag_show_product_info_manufacturer == 1 and !empty($manufacturers_name))) ) { ?> <ul id="productDetailsList" class="floatingBox back"> <?php echo (($flag_show_product_info_model == 1 and $products_model !='') ? '<li>' . TEXT_PRODUCT_MODEL . $products_model . '</li>' : '') . "\n"; ?> <?php echo (($flag_show_product_info_weight == 1 and $products_weight !=0) ? '<li>' . TEXT_PRODUCT_WEIGHT . $products_weight . TEXT_PRODUCT_WEIGHT_UNIT . '</li>' : '') . "\n"; ?> <?php echo (($flag_show_product_info_quantity == 1) ? '<li>' . $products_quantity . TEXT_PRODUCT_QUANTITY . '</li>' : '') . "\n"; ?> <?php echo (($flag_show_product_info_manufacturer == 1 and !empty($manufacturers_name)) ? '<li>' . TEXT_PRODUCT_MANUFACTURER . $manufacturers_name . '</li>' : '') . "\n"; ?> </ul> <br class="clearBoth" /> <?php } ?> <!--eof Product details list --> <!--bof Attributes Module --> <?php if ($pr_attr->fields['total'] > 0) { ?> <?php /** * display the product atributes */ require($template->get_template_dir('/tpl_modules_attributes.php',DIR_WS_TEMPLATE, $current_page_base,'templates'). '/tpl_modules_attributes.php'); ?> <?php } ?> <!--eof Attributes Module --> <!--bof Quantity Discounts table --> <?php if ($products_discount_type != 0) { ?> <?php /** * display the products quantity discount */ require($template->get_template_dir('/tpl_modules_products_quantity_discounts.php',DIR_WS_TEMPLATE, $current_page_base,'templates'). '/tpl_modules_products_quantity_discounts.php'); ?> <?php } ?> <!--eof Quantity Discounts table --> <!--bof Additional Product Images --> <?php /** * display the products additional images */ require($template->get_template_dir('/tpl_modules_additional_images.php',DIR_WS_TEMPLATE, $current_page_base,'templates'). '/tpl_modules_additional_images.php'); ?> <!--eof Additional Product Images --> <!--bof Prev/Next bottom position --> <?php if (PRODUCT_INFO_PREVIOUS_NEXT == 2 or PRODUCT_INFO_PREVIOUS_NEXT == 3) { ?> <?php /** * display the product previous/next helper */ require($template->get_template_dir('/tpl_products_next_previous.php',DIR_WS_TEMPLATE, $current_page_base,'templates'). '/tpl_products_next_previous.php'); ?> <?php } ?> <!--eof Prev/Next bottom position --> <!-- BOF: Cross-Sell information -->

frag!!!!!!!!!!!!!!!!!!!!!!!!

<?php echo damn; // THIS CODE WOULD BE ADDED INTO YOUR TPL_PRODUCT_INFO_DISPLAY.PHP WHEREVER YOU WANT TO DISPLAY THE CROSS_SELL BOX: require($template->get_template_dir('tpl_modules_xsell_products.php', DIR_WS_TEMPLATE, $current_page_base,'templates'). '/' . 'tpl_modules_xsell_products.php'); ?> <!-- EOF: Cross-Sell information --> <!--bof Tell a Friend button --> <?php if ($flag_show_product_info_tell_a_friend == 1) { ?> <div id="productTellFriendLink" class="buttonRow forward"><?php echo ($flag_show_product_info_tell_a_friend == 1 ? '<a href="' . zen_href_link(FILENAME_TELL_A_FRIEND, 'products_id=' . $_GET['products_id']) . '">' . zen_image_button(BUTTON_IMAGE_TELLAFRIEND, BUTTON_TELLAFRIEND_ALT) . '</a>' : ''); ?></div> <?php } ?> <!--eof Tell a Friend button --> <!--bof Reviews button and count--> <?php if ($flag_show_product_info_reviews == 1) { // if more than 0 reviews, then show reviews button; otherwise, show the "write review" button if ($reviews->fields['count'] > 0 ) { ?> <div id="productReviewLink" class="buttonRow back"><?php echo '<a href="' . zen_href_link(FILENAME_PRODUCT_REVIEWS, zen_get_all_get_params()) . '">' . zen_image_button(BUTTON_IMAGE_REVIEWS, BUTTON_REVIEWS_ALT) . '</a>'; ?></div> <br class="clearBoth" /> <p class="reviewCount"><?php echo ($flag_show_product_info_reviews_count == 1 ? TEXT_CURRENT_REVIEWS . ' ' . $reviews->fields['count'] : ''); ?></p> <?php } else { ?> <div id="productReviewLink" class="buttonRow back"><?php echo '<a href="' . zen_href_link(FILENAME_PRODUCT_REVIEWS_WRITE, zen_get_all_get_params(array())) . '">' . zen_image_button(BUTTON_IMAGE_WRITE_REVIEW, BUTTON_WRITE_REVIEW_ALT) . '</a>'; ?></div> <br class="clearBoth" /> <?php } } ?> <!--eof Reviews button and count --> <!--bof Product date added/available--> <?php if ($products_date_available > date('Y-m-d H:i:s')) { if ($flag_show_product_info_date_available == 1) { ?> <p id="productDateAvailable" class="productGeneral centeredContent"><?php echo sprintf(TEXT_DATE_AVAILABLE, zen_date_long($products_date_available)); ?></p> <?php } } else { if ($flag_show_product_info_date_added == 1) { ?> <p id="productDateAdded" class="productGeneral centeredContent"><?php echo sprintf(TEXT_DATE_ADDED, zen_date_long($products_date_added)); ?></p> <?php } // $flag_show_product_info_date_added } ?> <!--eof Product date added/available --> <!--bof Product URL --> <?php if (zen_not_null($products_url)) { if ($flag_show_product_info_url == 1) { ?>

<p id="productInfoLink" class="productGeneral centeredContent"><?php echo sprintf(TEXT_MORE_INFORMATION, zen_href_link(FILENAME_REDIRECT, 'action=url&goto=' . urlencode($products_url), 'NONSSL', true, false)); ?></p>

<?php } // $flag_show_product_info_url } ?> <!--eof Product URL --> <!--bof also purchased products module--> <?php require($template->get_template_dir('tpl_modules_also_purchased_products.php', DIR_WS_TEMPLATE, $current_page_base,'templates'). '/' . 'tpl_modules_also_purchased_products.php');?> <!--eof also purchased products module--> <!--bof Form close--> </form> <!--bof Form close--> </div>

I should have included this - here is a link to an item with a cross sell: http://dev.pezcollectors.com/index.php?main_page=product_info&cPath=63&products_id=377

Your store is down for maintenance and I can't see your problem.

What exactly is it doing, or not doing?

I turned it back on in hopes that you could look for me. It just doesn't display. My added echos display as "frag!!!!!!!!!!!!!!!!!!!!!!!! damncrudargcrap ", but not the corss sell box. The source code shows "<!-- BOF: Cross-Sell information -->
frag!!!!!!!!!!!!!!!!!!!!!!!!
damncrudargcrap<!-- EOF: Cross-Sell information -->"

Its like the code just dies. Thanks!

You wrote: "I've read every thread I can find, but I can't seem o fix this. The line of code IS in my /includes/templates/custom/templates/tpl_product_info_display.php"

You replaced "custom" with your template name, right? And you put all the files in the template directory that you are actually using?

This seems to me that your files are not in the right place or maybe missing. Sometimes ftp screws up and reuploading will do the job. I suggest you carfully check if all files are where they are supposed to be.

Danilo