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customer getting cheaper shipping than they should

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5 Mar 2007, 9:28 AM
#1
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psr_racing

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customer getting cheaper shipping than they should

I have set up my first shop and had my first customer, problem being they got very cheap shipping. If I log in using my testing account I created I order the same 2 products and get the correct $8.34 shipping but the actual customer got $3.80 which is the handling fee only. The perunitweight for the heavier item doesn't seem to have been added. What could cause this?

5 Mar 2007, 12:31 PM
#2
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schoolboy

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Re: customer getting cheaper shipping than they should

Be much more specific about what shipping module(s) you have installed, and how you have configured them...

Only then can someone offer meaningful advice.

20 years a Zencart User