Multiple images problem

Hello all, can anyone help?

I cannot get my multiple images to show, I only want 2 or 3 small images to show in the product information page.

I have read through the FAQ and a lot of other threads, followed all instructions, i.e. the naming of the images. I have checked that the additional images is switched on, both under configuration/images and catologue/product types and I have also followed the URL for the images and they are showing.

I'm not sure what else to check, if anyone can help me I would really appreciate it.

My image names are
CALVEUGC.jpg
CALVEUGC_01.jpg

Only 2 suggestions to try -

make sure that both images are in the default /images folder

try renaming the 1st additional as CALVEUGC_1.jpg

See if that helps at all

Thanks

Both images are in the default images folder.

Have changed the name as suggested but this has made no difference.

Any other suggestions?

Is anyone able to help me?? I really do not know what to do to sort this out.

Perhaps this post can help you get your images working:

http://www.zen-cart.com/forum/showthread.php?t=44442&highlight=calicocat%2A

Also make sure that you have the Additional Images turned on:
Catalog ... Product Type ... Edit Layout ...

Show Product Additional Images
Display Additional Images on Product Info 0= off 1= on

Thank you, I did read through that one yesterday, but didn't help, I also changed the product type but that didn't make any difference!

Could this be a template problem? if so, any ideas of how I fix the problem.

Also some threads have said to clear the cache, I don't know how to do this, could anyone advise on that as well?

Do you have an URL to a Product that has a problem with images?

What is the base image directory and filename?

What is the addtional image directory and filename?

The url to the product is
http://vicsjewellery.co.uk/index.php?main_page=product_info&cPath=84_87_88&products_id=3342

images are called:-
CALVEUGC.jpg
CALVEUGC_01.jpg

Both are in the main images directory

Can you switch to the Classic Template and see if the images work?

I am assuming that you did check the setting on the Product Types to make sure Additional Images are turned on ...

I get a fatal error when switching to classic, I am unable to see the the images
Fatal error: Call to a member function on a non-object in includes/classes/category_tree.php on line 68

Yes I have checked that the additional images is switched on in the product types.

You might want to get something like Beyond Compare from scootersoftware.com and see if you have files out of date or with missing code ...

I cannot reproduce this issue and I have no problem with those image names on my test site ...

So, this leads me to believe it is your template or out of date code ...

Getting that error message with Classic tends to impress upon me that there are issues on your site that need to be cleaned up ...

As advised I downloaded beyond compare, I have checked alot of of files but have found no code incorrect or missing. Which files need to be checked? just in case I have missed 1 essential file!!

I have downloaded another copy of zen cart to use as a test, and on this one the additional images work ok.

Could anyone advise on how to clear the cache? I will try doing this as well

In addition to the above last reply I also meant to say that the template version I am using is 1.3.6 and the zen cart installation version is 1.3.7, would this make a difference??

Anything is possible ...

Compare your template files to the template_default files ...

Compare any custom modules to the originals ...

You also have spaces in your directory names ... this is really not a good idea ...

Avoid spaces, special characters and the like on filenames ...

I have also a problem with displaying additional images per product, I have followed the faq and made sure I had everything ok, however I am still unable to see additional images.

I reloaded zen 1.3.7 over, just incase I had screwed a file somewhere but still no joy, this happens with classic template and apple_zen.

I have only installed IH2 to the site could this be the problem>?

Also checked Catalog>Product Types>Edit Layouts additional Images are set on.

http://www.elwyns-services.co.uk/deals/index.php?main_page=product_info&products_id=184

Any help appreciated :thumbsup:

What are the image names and directories for products_id 184?

I seem to have fixed it, or foxed it lol, I used IH2 in admin selected additional large images to display additional images in product info, dunno if this is what IH does default to the normall additional images, but nvm it now works:thumbsup:

I have:

images/krug.jpg
images/medium/krug_MED.jpg
images/medium/krug_LRG.jpg

but also put

images/krug_01.jpg
images/medium/krug_01_MED.jpg
images/medium/krug_01_LRG.jpg

I got in the end very confused, and stumbled on IH in admin and ding sorted.

Thx for the response.

NOTE: there is only 1 _MED file for the display on the Product _info page ... there are not additional _MED files

Peek again at the calico cat example that I gave you to see how these files work ... :smile: