paypal order not shown

someone ordered form me about 3 hours ago, but i got payment but no order on the site. what happened???

Well, did this happen only for that particular customer or its happening this way for everyone?
Can you test purchase and confirm this?

well i cant test order only have one c/c
its https://www.personalisedpresent.com/shop

how else could i test it?

Here are instructions for testing PayPal transactions:
http://www.zen-cart.com/wiki/index.php/PayPal#Testing_PayPal.E2.84.A2_Transactions

I'm getting this as well for any order thour paypal IPN it shows ups with a confirmation page with no order number, no order appears in the orders list and paypal shows a transaction. I'm also not seeing any logs in includes/modules/payment/paypal/logs although I have debug logs turned on for both IPN and express.

I, too, am having this issue. I have an older version of the cart because it is tied to a Template Monster template. I did a test order with a different Paypal account and received an email confirmation and the purchase showed up in my purchasing account. The zen cart store did NOT receive anything, even though I was correctly redirected to the checkout success page. Please let me know if you can help me out on this.

By the way, the store I'm using is:

https://www.shirtsnstuff.net

And in v1.3.7, you have added the latest Patch for PayPal and have done a remove, install and re-configure?
http://www.zen-cart.com/forum/showthread.php?t=56216

Bill.The.Writer:

I'm getting this as well for any order thour paypal IPN it shows ups with a confirmation page with no order number, no order appears in the orders list and paypal shows a transaction. I'm also not seeing any logs in includes/modules/payment/paypal/logs although I have debug logs turned on for both IPN and express.

Is the logs folder writable ? If not, then no logs will appear there.

Ok I should have thought of permissions. :)

I'm also having the problem with Express so I've removed it again. I've installed the patch and removed and reinstalled IPN. When I make a sandbox purchase everything goes through fine. Paypal shows the purchase but when I redirect back I see:

Thank You! We Appreciate your Business!

Your Order Number is:
Checkout Success Sample Text ...

Notice that the order number is blank. There is also no record of the order in the Zen Cart orders page or in the customer account. The log looks like

~/public_html/catalog/includes/modules/payment/paypal/logs$ less ipn_1174855942_WMqi.log
Mar 25 2007 13:52 -- IPN NOTICE::ipn_application_top -> language files okay
Mar 25 2007 13:52 -- IPN INFO - POST VARS received:
mc_gross=1.08
&address_status=confirmed
&payer_id=54LDY49FBT2FW
&tax=0.00
&address_street=someplace 111
&payment_date=13:52:23 Mar 25, 2007 PDT
&payment_status=Pending
&charset=windows-1252
&address_zip=76155
&first_name=Bill
&address_country_code=US
&address_name=Bill Glover
&notify_version=2.1
&custom=zenid=bef4583554a7fdfb630ea241f2be8dc1
&payer_status=verified
&business=[email protected]
&address_country=United States
&address_city=Fort Worth
&quantity=1
&verify_sign=ArEM7Ou1zFcvS3qOnNSknYVltttfAha-KYggjVoSo-RT0dzmJH8zoNFw
&payer_email=[email protected]
&txn_id=7EG04849LN5604438
&payment_type=echeck
&last_name=Glover
&address_state=TX
&receiver_email=[email protected]
&receiver_id=KNB4FMWL5YARL
&pending_reason=echeck
&txn_type=web_accept
&item_name=Small Business Checklists Purchase
&mc_currency=USD
&item_number=1
&residence_country=US
&test_ipn=1
&payment_gross=1.08
&shipping=0.00

1. The blank order number is normal if the IPN hasn't been able to complete properly.

2. If the IPN communications cannot complete, the rest of the process of generating the order details in Zen Cart will not finish either.

3. Troubleshooting PayPal communications:
   http://www.zen-cart.com/wiki/index.php/PayPal#Things_to_check_if_it.27s_not_working

4. The log file content that you posted is incomplete. There should be a lot more after that. The fact that there is not suggests that a fatal error is occurring during the attempted communications to PayPal.

What is your URL ?

It was a stupid newbie mistake on my part installing the patch. Both IPN and Express work fine now. Thanks for your support.

Bill,

What was your fix? There are other "newbies" (myself included) that would like to know how to fix this issue.

MIke

http://www.zen-cart.com/forum/showthread.php?p=348793#post348467