Problems with missing information on paypal's site

I've almost completed a project using zen cart. But I'm having huge problems getting paypal to play nicely. I am constantly confronted with the following screen when I try to check out.

I've re-installed the paypal module several times, ensure that there were no errors that I could find. I even installed the 1.3.7 patch that Dr. Byte posted. Yet I'm still facing this error. So does anyone have any ideas on what can be done to fix this.

Which module are you configuring?

the regular Paypal IPN

(thanks for the speedy reply) :)

I'm not sure what exactly would be causing that.
Can you simulate the same checkout, but don't click on the "continue" button on page 3 of checkout. Instead, use your browser's View Source, and then save the source to a TXT file and either post it here or PM me with a link to the TXT or ZIP file so I can review it?

I just want to analyze the codes being sent to PayPal, and they're on the page I directed you to above.

I am using 1.3.5 and I got exactly the same message. Here is my source code: the critical part is in bold

<div class="centerColumn" id="checkoutConfirmDefault">

<h1 id="checkoutConfirmDefaultHeading">Step 3 of 3 - Order Confirmation</h1><div class="order_steps">
        <table class="order_steps" cellspacing="0">
            <tr>
                <td class="order_steps_text_completed"><br />Shipping Method</td><td class="order_steps_text_completed"><br />Payment Method</td><td class="order_steps_text" id="active_step_text"><img src="includes/templates/purpleshades/images/arrow_checkout.gif" width="24" height="24" alt="" border="0" align=""><br />Review Order</td><td class="order_steps_text"><br />Order Complete</td>
            </tr>
            <tr class="order_steps_line_2">
                <td class="progressbar_active"></td><td class="progressbar_active"></td><td class="progressbar_active"></td><td class="progressbar_inactive"></td>
            </tr>
            <tr class="order_steps_line_3">
                <td class="progressbar_active_shadow"></td><td class="progressbar_active_shadow"></td><td class="progressbar_active_shadow"></td><td class="progressbar_inactive_shadow"></td>
            </tr>
        </table>
    </div>

<div id="checkoutShipto" class="back">
<h2 id="checkoutConfirmDefaultBillingAddress">Billing/Payment Information</h2>
<div class="buttonRow forward"><a href="http://www.cutsnknots.com/checkout_payment.html"><img src="includes/templates/purpleshades/buttons/english/small_edit.gif" alt="Edit" title=" Edit " width="80" height="21" /></a></div>

<address>Hank Liu<br /> NSX Street<br /> Davis, CA    95616<br /> United States</address>


<h3 id="checkoutConfirmDefaultPayment">Payment Method:</h3> 
<h4 id="checkoutConfirmDefaultPaymentTitle">Paypal</h4>

<div class="important">
      </div>

<br class="clearBoth" />
</div>

<div id="checkoutBillto" class="forward">
<h2 id="checkoutConfirmDefaultBillingAddress">Delivery/Shipping Information</h2>
<div class="buttonRow forward"><a href="http://www.cutsnknots.com/checkout_shipping.html"><img src="includes/templates/purpleshades/buttons/english/small_edit.gif" alt="Edit" title=" Edit " width="80" height="21" /></a></div>

<address>Hank Liu<br /> NSX Street<br /> Davis, CA    95616<br /> United States</address>

<h3 id="checkoutConfirmDefaultShipment">Shipping Method:</h3>
<h4 id="checkoutConfirmDefaultShipmentTitle">Standard Air Mail (China Post Air Mail: 10-20 days)</h4>

</div>
<br class="clearBoth" />
<hr />
<h2 id="checkoutConfirmDefaultHeadingComments">Special Instructions or Order Comments</h2>

<div class="buttonRow forward"><a href="http://www.cutsnknots.com/checkout_payment.html"><img src="includes/templates/purpleshades/buttons/english/small_edit.gif" alt="Edit" title=" Edit " width="80" height="21" /></a></div>

<div>None</div>
<br class="clearBoth" />
<hr />

<h2 id="checkoutConfirmDefaultHeadingCart">Shopping Cart Contents</h2>

<div class="buttonRow forward"><a href="http://www.cutsnknots.com/shopping_cart.html"><img src="includes/templates/purpleshades/buttons/english/small_edit.gif" alt="Edit" title=" Edit " width="80" height="21" /></a></div>
<br class="clearBoth" />


      <table border="0" width="100%" cellspacing="0" cellpadding="0" id="cartContentsDisplay">
        <tr class="cartTableHeading">
        <th scope="col" id="ccQuantityHeading" width="30">Qty.</th>
        <th scope="col" id="ccProductsHeading">Item Name</th>
          <th scope="col" id="ccTotalHeading">Total</th>
        </tr>
        <tr class="rowEven">
          <td  class="cartQuantity">1 x</td>
          <td class="cartProductDisplay">Xun Flute          
<ul class="cartAttribsList">      <li>Size: Small</li>
</ul>        </td>

        <td class="cartTotalDisplay">
          $18.00        </td>
      </tr>
        <tr class="rowOdd">
          <td  class="cartQuantity">1 x</td>
          <td class="cartProductDisplay">Chinese Paper Cut - A Hundred Butterflies          
        </td>

        <td class="cartTotalDisplay">
          $9.00        </td>
      </tr>
      </table>
      <hr />

<div id="orderTotals"><div id="otsubtotal">
    <div class="totalBox larger forward">$27.00</div>
    <div class="lineTitle larger forward">Sub-Total:</div>
</div>
<br class="clearBoth" />
<div id="otshipping">
    <div class="totalBox larger forward">$5.00</div>
    <div class="lineTitle larger forward">Standard Air Mail (China Post Air Mail: 10-20 days):</div>
</div>
<br class="clearBoth" />
<div id="otgrouppricing">
    <div class="totalBox larger forward">-$1.35</div>
    <div class="lineTitle larger forward">Group Discount:</div>
</div>
<br class="clearBoth" />
<div id="ottotal">
    <div class="totalBox larger forward">$30.65</div>
    <div class="lineTitle larger forward">Total:</div>
</div>
<br class="clearBoth" />
</div>

[B]<form name="checkout_confirmation" action="https://www.paypal.com/cgi-bin/webscr" method="post" id="checkout_confirmation" onsubmit="submitonce();"><input type="hidden" name="business" value="[email protected]" /><input type="hidden" name="cmd" value="_ext-enter" /><input type="hidden" name="return" value="http://www.cutsnknots.com/checkout_process.html?referer=paypal" /><input type="hidden" name="cancel_return" value="http://www.cutsnknots.com/checkout_payment.html" /><input type="hidden" name="notify_url" value="http://www.cutsnknots.com/ipn_main_handler.php" /><input type="hidden" name="rm" value="2" /><input type="hidden" name="currency_code" value="USD" /><input type="hidden" name="bn" value="zencart" /><input type="hidden" name="mrb" value="R-6C7952342H795591R" /><input type="hidden" name="pal" value="9E82WJBKKGPLQ" /><input type="hidden" name="cbt" /><input type="hidden" name="image_url" /><input type="hidden" name="page_style" value="paypal" /><input type="hidden" name="item_name" value="Cuts N' Knots Purchase" /><input type="hidden" name="item_number" value="1" /><input type="hidden" name="lc" value="US" /><input type="hidden" name="amount" value="30.65" /><input type="hidden" name="shipping" value="0.00" /><input type="hidden" name="custom" value="zenid=fd3f47c1b6d9cf4eda168c9f12c55b19" /><input type="hidden" name="upload" value="2" /><input type="hidden" name="redirect_cmd" value="_xclick" /><input type="hidden" name="first_name" value="Hank" /><input type="hidden" name="last_name" value="Liu" /><input type="hidden" name="address1" value="NSX Street" /><input type="hidden" name="city" value="Davis" /><input type="hidden" name="state" value="CA" /><input type="hidden" name="zip" value="95616" /><input type="hidden" name="country" value="US" /><input type="hidden" name="charset" value="iso-8859-1" /><input type="hidden" name="email" value="[email protected]" /><input type="hidden" name="night_phone_a" /><input type="hidden" name="night_phone_b" /><input type="hidden" name="night_phone_c" /><input type="hidden" name="day_phone_a" /><input type="hidden" name="day_phone_b" /><input type="hidden" name="day_phone_c" /><input type="hidden" name="paypal_order_id" /><div class="buttonRow forward"><input type="image" src="includes/templates/purpleshades/buttons/english/button_confirm_order.gif" alt="Confirm Order" title=" Confirm Order " name="btn_submit" id="btn_submit" /></div>
</form>

[/B]<div class="buttonRow back"><strong>Final Step</strong><br />- continue to confirm your order. Thank you!</div>

</div>
</td>

<td id="navColumnTwo" class="columnRight" style="width: 135px">
<div id="navColumnTwoWrapper" style="width: 145px"><!--// bof: shoppingcart //-->
<table width="145px" border="0" cellspacing="0" cellpadding="0" class="rightbox" id="shoppingcart-table">
  <tr class="rightboxheading" id="shoppingcart-heading-tr">
    <!-- Sidebox Header -->
    <td colspan="3" width="100%" class="rightboxheading" id="shoppingcart-heading-td"><a href="http://www.cutsnknots.com/shopping_cart.html">Shopping Cart  [more]</a></td>
  </tr>
  <tr>
    <!-- Sidebox Contents -->
    <td colspan="3" class="rightboxcontent" id="shoppingcart-content">
<div id="shoppingcartContent" class="sideBoxContent"><div id="cartBoxListWrapper">
<ul>
<li><span class="cartOldItem">1ea.- </span><a href="http://www.cutsnknots.com/xun-flute-p-12:df3e682ced1500b8443dafbbe0f89d57.html"><span class="cartOldItem">Xun Flute</span></a></li>
<li><span class="cartOldItem">1ea.- </span><a href="http://www.cutsnknots.com/chinese-paper-cut-a-hundred-butterflies-p-2.html"><span class="cartOldItem">Chinese Paper Cut - A Hundred Butterflies</span></a></li>
</ul>
</div><hr /><div class="cartBoxTotal">$27.00</div><br class="clearBoth" /><div id="cartBoxGVButton"><a href="http://www.cutsnknots.com/gv_send.html"><img src="includes/templates/template_default/buttons/english/button_send_a_gift_cert.gif" alt="Send A Gift Certificate" title=" Send A Gift Certificate " width="80" height="32" /></a></div><div id="cartBoxVoucherBalance">Gift Certificate Balance $2.01</div></div>    </td>
  </tr>
  <tr>
    <!-- Sidebox Footer -->
    <td colspan="3" height="5px" class="rightboxfooter" id="shoppingcart-footer">
    </td>
  </tr>
</table>
<!--// eof: shoppingcart //-->

<!--// bof: featured //-->
<table width="145px" border="0" cellspacing="0" cellpadding="0" class="rightbox" id="featured-table">
  <tr class="rightboxheading" id="featured-heading-tr">
    <!-- Sidebox Header -->
    <td colspan="3" width="100%" class="rightboxheading" id="featured-heading-td"><a href="http://www.cutsnknots.com/featured_products.html">Featured  [more]</a></td>
  </tr>
  <tr>
    <!-- Sidebox Contents -->
    <td colspan="3" class="rightboxcontent" id="featured-content">
<div id="featuredContent" class="sideBoxContent centeredContent"><a href="http://www.cutsnknots.com/jade-bracelet-windbells-p-66.html"><img src="bmz_cache/0/042a252d3a062f2d1630cdd756c5d09d.image.100x100.jpg" alt="Jade Bracelet - Windbells" title=" Jade Bracelet - Windbells " width="100" height="100" /><br />Jade Bracelet - Windbells</a><br />$28.00</div>    </td>
  </tr>
  <tr>
    <!-- Sidebox Footer -->
    <td colspan="3" height="5px" class="rightboxfooter" id="featured-footer">
    </td>
  </tr>
</table>
<!--// eof: featured //-->

<!--// bof: wholesalesidebox //-->
<table width="145px" border="0" cellspacing="0" cellpadding="0" class="rightbox" id="wholesalesidebox-table">
  <tr class="rightboxheading" id="wholesalesidebox-heading-tr">
    <!-- Sidebox Header -->
    <td colspan="3" width="100%" class="rightboxheading" id="wholesalesidebox-heading-td">Wholesale Prices</td>
  </tr>
  <tr>
    <!-- Sidebox Contents -->
    <td colspan="3" class="rightboxcontent" id="wholesalesidebox-content">
<div id="wholesalesideboxContent" class="sideBoxContent">
<!-- EDIT BELOW THIS LINE --> <center><b>Please 
<a href="http://www.cutsnknots.com/contact_us.html">contact us</a> for even lower wholesale prices!</b></center>
<!-- EDIT ABOVE THIS LINE -->
</div>    </td>
  </tr>
  <tr>
    <!-- Sidebox Footer -->
    <td colspan="3" height="5px" class="rightboxfooter" id="wholesalesidebox-footer">
    </td>
  </tr>
</table>
<!--// eof: wholesalesidebox //-->

<!--// bof: paypallogo //-->
<table width="145px" border="0" cellspacing="0" cellpadding="0" class="rightbox" id="paypallogo-table">
  <tr class="rightboxheading" id="paypallogo-heading-tr">
    <!-- Sidebox Header -->
    <td colspan="3" width="100%" class="rightboxheading" id="paypallogo-heading-td">Paypal Verified Seller</td>
  </tr>
  <tr>
    <!-- Sidebox Contents -->
    <td colspan="3" class="rightboxcontent" id="paypallogo-content">
<div id="paypallogoContent" class="sideBoxContent">
<div class="wrapper">
<center>
<!-- Begin Official PayPal Seal -->
<a target="_blank" href="https://www.paypal.com/us/verified/[email protected]"><img src="includes/templates/template_default/images/verification_seal.gif" alt="Official PayPal Seal" title=" Official PayPal Seal " width="100" height="100" /></a>
<!-- End Official PayPal Seal -->
</center></div>
</div>    </td>
  </tr>
  <tr>
    <!-- Sidebox Footer -->
    <td colspan="3" height="5px" class="rightboxfooter" id="paypallogo-footer">
    </td>
  </tr>
</table>
<!--// eof: paypallogo //-->

</div></td>
  </tr>
</table>

<table border="0" width="100%" cellspacing="0" cellpadding="0">
<tr>
<td align="center">
<!--bof-optional categories tabs navigation display-->
<!--eof-optional categories tabs navigation display-->
</td>
</tr>
</table>
    
<table width="100%" border="0" cellpadding="0" cellspacing="0" background="includes/templates/purpleshades/images/footer_bg.gif">
<!--bof-EZ-Pages footer display -->
<!--eof-EZ-Pages footer display -->
<tr> 
<td height="20" valign="middle"> 
<div align="center">Copyright © 2006 CutsNKnots.Com |
  <a href="http://www.cutsnknots.com/privacy.html">Privacy Notice</a> 
  | <a href="http://www.cutsnknots.com/conditions.html">
  Conditions of Use</a></div></td>
</tr>
</table>
</td></tr>
<p align="center">
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```> **DrByte:**
>
> I'm not sure what exactly would be causing that.
> Can you simulate the same checkout, but don't click on the "continue" button on page 3 of checkout. Instead, use your browser's View Source, and then save the source to a TXT file and either post it here or PM me with a link to the TXT or ZIP file so I can review it?
> 
> I just want to analyze the codes being sent to PayPal, and they're on the page I directed you to above.

Please clear your browser cookies and cache and test again.

I had the same problem happen to me once during testing of PayPal things recently (since the original poster's post above) and when I cleared the PayPal cookies things worked fine again.

I tried just now but it is still there. :(

DrByte:

Please clear your browser cookies and cache and test again.

I had the same problem happen to me once during testing of PayPal things recently (since the original poster's post above) and when I cleared the PayPal cookies things worked fine again.

Any other possible solution will be highly appreciated. I really don't want to go through the upgrade process to 1.3.7, as I have too many modifications and add-ons. Thanks very much.

DrByte:

Please clear your browser cookies and cache and test again.

I had the same problem happen to me once during testing of PayPal things recently (since the original poster's post above) and when I cleared the PayPal cookies things worked fine again.

I experienced the same when using the paypal IPN option, the item name is missing and no order are recorded in Zen Cart

I don't have the source code accessible at this point in time, however, I found a solution in the paypal express checkout. Which oddly enough works flawlessly. So that is a solution to that client. However, I will try to replicate the errors on the dev server for that project, and get back to you with my findings when I get the time. :)

hankliu:

Any other possible solution will be highly appreciated. I really don't want to go through the upgrade process to 1.3.7, as I have too many modifications and add-ons. Thanks very much.

Can you just install a blank, fresh, new, uncustomized v1.3.7 store in a separate folder+database on your server, and give it a test ? See if the problem goes away? At least then you'll know whether it's worth considering an upgrade.

I haven't seen anyone else reporting the problem you mentioned using your version of the code. As such, it would appear to be something wrong on your server.

Perhaps if you're not willing to try out a fresh test of v1.3.7, then maybe you might consider this highly intensive troubleshooting approach, which is what I use when troubleshooting problems like this. If it doesn't reveal the problem, it usually reveals potential causes:
http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Diagnosing_Obscure_Issues

Tried a fresh installation of 1.3.7 on same server, works fine. Guess I will have to go through the long upgrading process...

DrByte:

Can you just install a blank, fresh, new, uncustomized v1.3.7 store in a separate folder+database on your server, and give it a test ? See if the problem goes away? At least then you'll know whether it's worth considering an upgrade.

I haven't seen anyone else reporting the problem you mentioned using your version of the code. As such, it would appear to be something wrong on your server.

Perhaps if you're not willing to try out a fresh test of v1.3.7, then maybe you might consider this highly intensive troubleshooting approach, which is what I use when troubleshooting problems like this. If it doesn't reveal the problem, it usually reveals potential causes:
http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Diagnosing_Obscure_Issues