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Overseas customer stuck in Checkout/PayPal loop!

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14 Mar 2007, 6:57 AM
#1
willits avatar

willits

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Overseas customer stuck in Checkout/PayPal loop!

Hey everyone, first time poster here. Great forum!

So, just launched my store today, still a little quirky but quite functional. I'm no coder but I'm really happy with this utilitarian store. Wouldn't you know it, the first customer goes for the biggest item and he's from the Netherlands. He can't seem to pay however. He keeps getting caught in a loop between the checkout and PayPal. I think he explains it pretty well:

"After completing the order, using step 1 to 3, I get directed to Paypal. I started using returining custumers, since I gave my data already. After logging in with Paypal, through the dutch site, I am asked to reconfirm/check the order on the Willits store. I click and get redirected to step 2. After hitting the complete/confirm order button in step 3 I get back at the login-page of Paypal. This then of course starts all over again. "

PayPal is not charging him and the order never shows up on my end. Any thoughts?

http://www.willitsbikes.com/store using 1.3.7. Domestic orders are working fine. He's trying to purchase this item.

Thanks,
steven

14 Mar 2007, 5:08 PM
#2
willits avatar

willits

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Re: Overseas customer stuck in Checkout/PayPal loop!

Bump! Bump!

14 Mar 2007, 6:44 PM
#3
Kim avatar

Kim

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Re: Overseas customer stuck in Checkout/PayPal loop!

Have you installed the most recent PayPal patch?

Please do not PM for support issues: a private solution doesn't benefit the community.

Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.

14 Mar 2007, 11:09 PM
#4
willits avatar

willits

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Re: Overseas customer stuck in Checkout/PayPal loop!

Yeah, I installed the March 3rd one or whatever. Any chance it didn't "take" or something?

On that note, is there a location where patches are posted as they become available?

thanks,
steven

Kim:

Have you installed the most recent PayPal patch?

15 Mar 2007, 8:50 PM
#5
drbyte avatar

drbyte

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Re: Overseas customer stuck in Checkout/PayPal loop!

Patches for the v1.3.7 PayPal module will be posted in the same thread where you obtained the patch you mentioned earlier.

What is unique about your store vs a fresh install without any customizations?

  • countries
  • currencies
  • zones
  • taxes
  • languages

.
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15 Mar 2007, 10:22 PM
#6
willits avatar

willits

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Re: Overseas customer stuck in Checkout/PayPal loop!

I've got this all narrowed down to a bug in values greater than $999 not being sent to PayPal correctly. Any of my items less than $1000 process perfectly through all options. For some reason, anything over $999 shows in PayPal Express checkout as $1.00 and won't display a Pay button, only a review button.

-s

DrByte:

Patches for the v1.3.7 PayPal module will be posted in the same thread where you obtained the patch you mentioned earlier.

What is unique about your store vs a fresh install without any customizations?

  • countries
  • currencies
  • zones
  • taxes
  • languages
16 Mar 2007, 6:31 AM
#7
willits avatar

willits

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Re: Overseas customer stuck in Checkout/PayPal loop!

Whew! http://www.zen-cart.com/forum/showthread.php?t=60455

willits:

I've got this all narrowed down to a bug in values greater than $999 not being sent to PayPal correctly. Any of my items less than $1000 process perfectly through all options. For some reason, anything over $999 shows in PayPal Express checkout as $1.00 and won't display a Pay button, only a review button.

-s