PayPal fixes for ZC v1.3.6?

I have not upgraded to v1.3.7 yet. Will the PayPal fixes work on v1.3.6?

We just had a PayPal payment come through, but the order is not recorded in the store. Things seem to have been processing fine until today, so I'm not sure what to go try to fix.

Any help would be greatly appreciated.

• Sue

The Patch for PayPal v1.3.7 is specifically for Zen Cart v1.3.7 ... you cannot use it on your v1.3.6 ...

It would be recommended to review the troubleshooting docs:
http://www.zen-cart.com/wiki/index.php/PayPal

If you only suddenly started having problems, I would do a few things:
a) check when was the last time you got a PayPal order
b) check whether you have made any recent changes to any files on your website since the last Paypal order that was successfully processed
c) check that you have debug logging enabled, if the option exists in the PayPal module in your Zen Cart admin
d) check the PayPal website for reported problems:
----> http://www.pdncommunity.com/blog?blog.id=mts_updates
e) check with your hosting company about any recent firewall changes or server configuration changes

Thanks for the quick response, DrByte
I did these things:
a) Created a 5 cent product, ordered and paid for it. All processed exactly as expected.
b) No recent changes to any files on the website since the last Paypal order that was successfully processed.
c) I did not have debug logging enabled as the stock install recommendation was to leave it off. Have now turned it on, but would guess it's not going to help with the one missing order.
d) checked the PayPal website for reported problems:
----> http://www.pdncommunity.com/blog?blog.id=mts_updates - the one item that came up did not appear to be what we're talking about although the time-frame does match. It may be that I don't understand what they are saying. Their end says that one is solved at any rate.
e) no changes at my hosting provider.

The customer signed up in the ZC and shows up as a customer. Her order is not in the orders, and the widget order I processed is the next number in line after the previous successful sale.

If the problem should duplicate (I'm hoping it's just a momentary glitch), I'll come back and yell for help.

Thanks again.

• Sue

hi i have this problem with v1.3.5, Ajeh directed me to the patches, but they are all for 1.3.7
it seems to happen about once every 1/2 months for orders over €100.

has anyone found a fix for this for 1.3.5?

(I cant upgrade either, as is not viable at the moment:no:)

Is it all orders over $100?

Or ... some orders over $100?

no, some only, there doesn't seem to be any reason to the orders that it happens to.

It has only happened about 3 times in total, over about 8 months or so since I installed zc, and I noted that as far as I remember they were all over €100. whether by coincidence or not I don't know.

We have had other orders over €100 without a problem

v1.3.5 has some quirks to it associated with addresses but could have other issues ...

v1.3.6 came out shortly after v1.3.5 ... to correct these issues ...

It might be time to start looking into upgrading to v1.3.6 at a minimum and v1.3.7 plus the latest patch at:
http://www.zen-cart.com/forum/showthread.php?t=56216