Customer Login

Hello,
When a customer tries to login, nothing happens! Nor an error, nor a message... Does this happened to anyone? Could someone help? Thanks!

Have you an URL where we could peek at this perhaps? :smile:

For sure! http://sites.perfilcom.pt/hlp/

You are running what appears to be an Upgrade and are missing many of the upgrade files ...

You should backup your site and database and reload all the files via FTP to your site from a clean Zen Cart v1.3.7 that you downloaded from our Download link at the top of your screen ...

Then run the /zc_install and UPGRADE the database ... to make sure all is complete ...

Thanks! I'm doing that right now and I'll tell you what will happen. Thank you!

It didn't worked...
I've installed it freshly even withou any database backup and the problem is still the same...

http://sites.perfilcom.pt/hl/

It may be probably any problem with my webserver... or not?

Thanks!

Your site still appears to have bad files or something in the configuration is incorrect ...

Browse your customers table in phpMyAdmin ...

Do you have any created?

Yes... everything is there. Mine and your lines... I've tried to install it again lots of times and it is really very strange...
Don't know what to do more! :(

fvpereira:

Hello,
When a customer tries to login, nothing happens! Nor an error, nor a message... Does this happened to anyone? Could someone help? Thanks!

I'm going through the same thing also.
I only installed Zen for the first time last week and everything was going smoothly.
I've installed a few templates, changed a few words and the logo.gif and then added 5 things to the DB before trying a dummy run.
Oh I also installed a UK postcodes module, from zen-cart downloads.
Now when I try to register as a customer, it lets me enter all the details but upon Submit I just get the same screen asking me to log in and fill in my details.
When I go into Admin/Customers I can see that my details are in there.
sorry to tag onto your question fvpereira, but our problems are very similar.
My shop is here http://www.picturethatcake.com/zenshop2
any advice would be welcome.

Ned

Yes Ned, I've tried your store too and the problem is exactly the same.
What PHP version is your server running?

try turning OFF re-create sessions in the
admin -> configuration -> sessions

It worked!
Thanks a lot!

Merlinpa1969:

try turning OFF re-create sessions in the
admin -> configuration -> sessions

Worked for me also.

Thank you very much for taking the time to solve this for me.

Ned:smile:

Merlinpa1969:

try turning OFF re-create sessions in the
admin -> configuration -> sessions
You're a god for me today! Thanks so much!

this worked too.. thanks

I will probably regret asking this ...

But for those of you who had to turn Recreate Sessions off ... who are you hosting with?

NOTE: Please PM your answers to me do not post them!

Thanks!

Please PM the answers,

lets not air any dirty laundry in public.....

thanx

Good plan Merlin ... do please PM to me the answers to this question ... we would like to help make it so all can benefit from this safety ... :cool: