Can't access admin areas ?

Hi,

I just installed Zen Cart. Everything seemed to go ok with installation, but I can't access admin areas.

Here is my store - http://mobiletop-up.com/store/

Any ideas?

TIA

Patrick :thumbsup:

Check what your secure URL is ...

I don't believe that you have this setup correctly in the two files:
/includes/configure.php
/admin/includes/configure.php

You will notice that you cannot hit any secure pages in your shop either such as Login or Checkout etc.

Is this where the problem is, this is from my /admin/includes/configure.php file.

What part is wrong here?

// Define the webserver and path parameters
// Main webserver: eg, http://localhost - should not be empty for productive servers
// HTTP_SERVER is your Main webserver: eg, http://www.yourdomain.com
// HTTPS_SERVER is your Secure webserver: eg, https://www.yourdomain.com
// HTTP_CATALOG_SERVER is your Main webserver: eg, http://www.yourdomain.com
// HTTPS_CATALOG_SERVER is your Secure webserver: eg, https://www.yourdomain.com
/*

• URLs for your site will be built via:

• HTTP_SERVER plus DIR_WS_ADMIN or
  

• HTTPS_SERVER plus DIR_WS_HTTPS_ADMIN or 
  

• HTTP_SERVER plus DIR_WS_CATALOG or 
  

• HTTPS_SERVER plus DIR_WS_HTTPS_CATALOG
  

• ...depending on your system configuration settings
  */
  define('HTTP_SERVER', 'http://mobiletop-up.com');
  define('HTTPS_SERVER', 'https://mobiletop-up.com');
  define('HTTP_CATALOG_SERVER', 'http://mobiletop-up.com');
  define('HTTPS_CATALOG_SERVER', 'https://mobiletop-up.com');

Yes ... this does not appear to be your secure URL:
https://mobiletop-up.com

You will notice that you cannot go to that address with any page ...

Do you own your own secure certificate? If not, check with your hosting site for your secure URL ...

NOTE: both configure.php files will need updating ...

Hi,

I got it working now. But face a new problem. I have certificate error now, how do I get a certificate for my site?

TIA

Patrick

Patrick,
the issue you are having now is that you are using a self generated certificate,
while it is secure, it is not recognized by any browser, so no matter what you do with this certificate you will get errors

you need to contact your host and get the shared SSL information from them or purchase a dedicated IP from your host and get a dedicated SSL certificate,

this popup will scare most people away and the bad thing is
that if someone likes something they tell 2 people, if they dont like something they will tell 200

right now since it looks like you are still in the setup phase, I would set SSL to false and not worry about it till you are ready to go live

Thanks Merlinpa, I've contacted my host :)

Hello Merlinpa,

Readind the forum I thought you might be of help with the problem I am facing now with my cart. I bought a very expensive template a year ago that I had not used. I tried to install it in my cart but it would not work with 1.3 zen cart new version. What I did was that I reinstalled 1.2 and I was able to upload you can see it at :https://www.usbrokerscloset.com. Now.. I cannot get in the admin panel at all.
After installing version 1.2 it will not let me login with the admin UN and PW and it wont email it to us either. I've dropped the admin table in the mySQL database and edited the admin table according to suggestions in their support forums but it still willl not work. There is no phone nunber that I can find in the Zen Page to talkl with someone live, I need to get my cart going... Please help if you can.

Thhank you.

Ana.

Post #16 explains how to totally remake the admin table and reset the password:
http://www.zen-cart.com/forum/showthread.php?t=60398&highlight=Admin+password+reset

Merlinpa1969:

right now since it looks like you are still in the setup phase, I would set SSL to false and not worry about it till you are ready to go live

How do I set the SSL to false? :blush:

You will see settings for the
/admin/includes/configure.php

such as:

  define('ENABLE_SSL_CATALOG', 'true');
  define('ENABLE_SSL_ADMIN', 'true');

and for the
/includes/configure.php

  define('ENABLE_SSL', 'true');

NOTE: if you do not have the current files on your computer from your server, you should download them first via FTP before making these changes in a good TEXT editor ...

Thanks Ajeh for the quick reply, files edited now :)

Guys... Hello...

Very dissapointed with the whole deal of buying templates and installing carts. For sure for sure I have spent $400.00 in two templates, one for Zen Cart and one for Oscommerce Cart.

The first one happened to be outdated and with an old version of Zen Cart, the 2nd one is for the current Oscommerce Cart. Happy to tell you that This One does not work either, and I am having the same problems, cannot get into my admin area.

I have been days and days talking to template. help, calling on the phone for a tech, no one answers. They all want to do it on the chat.

When I happend to talked with the person that "maybe if I am lucky will asnwer the phone" he is telling that they are busy and that someone will call you back. I have sent tickets and they do not respond.

When I get to talk to someone on the phone by pure luck, these people have TERRIBLE ENGLISH, I cannot understand anything they are saying, these people are trying to pass for americans but they are not. They get american names on the phone and on the help chats but they are not americans.

These people have horrindus english and they ask you the same thing over and over again until they drain you down with no energy. What is happening????, There is not one soul in NY or NJersey where they are supposed to be at that could speak decent english , this is Mind Burning on the phone. I asked one girl if she was a computer.

They want to pronunciate english so sophisticated that you can tell they are faking it, and trying to be who they are not. They keep you in the chat for hours and hours, asking you stupid questions while you have told them the whole story once and once again. There you can tell that they are not understanding you.

In the meantime, I have spent about $400.00 which is in their bank, and I do not have my page up, because I cannot get into the admin area, and these people do not come through. Is anybody in this forum is having the same complaint?

They sure are making big bucks on these template sales and customer service... s...ks.... HOw can they help if they do not understand phone english??????????? Wow America, what has happend to you???? Are you feeding the ones that brought your towers down???? Shame on you!!!

ana

Dear Patrick X,

I see that you are a new Zenner, I was and I am also a new Oscommerce, and also a new Creloaded and so on... do not boggle your mind because you cannot access your admin section. If you want to find out why... go to the search engine here and type: my fight with template monster, and read what is been happening to me and to many others,..... then you will not be a new zenner no more!

Regards,

ana