Zen Cart Logo
Forums / Built-in Shipping and Payment Modules / No confirmation email for Paypal only -ZC v1.3.6

No confirmation email for Paypal only -ZC v1.3.6

Locked

Views: 1,638

Results 1 to 5 of 5
This thread is locked. New replies are disabled.
5 Apr 2007, 11:36 AM
#1
martyndw2005 avatar

martyndw2005

Zen Follower

Join Date:
Aug 2005
Posts:
70
Plugin Contributions:
0

No confirmation email for Paypal only -ZC v1.3.6

Hi,

The shop or customers are not getting zencart confirmation email when using Paypal module only.

Version of zencart 1.3.6. I have looked through the documentation on the paypal module and checked forum ,can't find any information on getting the order but not getting the zencart conformation email. Ie the order is going through fine and people are getting the order confirmation from paypal but they dont have the zencart confirmation. This all works fine for other payment systems.

Paypal documentation:-
http://www.zen-cart.com/wiki/index.php/PayPal

site: https://www.beeunique.co.uk

This was upgraded for 1.2.6 to 1.3.6 several months ago and customers have been complaining since then as they did get a zencart confirmation before the upgrade it is not working now.

We have another installation that is a fresh 1.3.6 install here https://www.funkyears.co.uk which is working fine so it is not a 1.3.6 problem.

I have reinstalled this module several times and checked file changes and cant find what went wrong. Please let me know how to troubleshoot the problem it only has a problem with paypal the orders go through however customers like to have zencart confirmations as well as paypal confirmations.

I do not wish to upgrade to 1.3.7 just now or start a fresh install as both of these will take a considerable amount of time to move across all the settings etc.

regards

Martyn
https://www.beeunique.co.uk

5 Apr 2007, 7:06 PM
#2
drbyte avatar

drbyte

Sensei

Join Date:
Jan 2004
Posts:
63,515
Plugin Contributions:
176

Re: No confirmation email for Paypal only -ZC v1.3.6

  1. Are both those sites on the same host, the same webserver ?

  2. I suggest using this approach but comparing the files from both of your sites:
    http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Diagnosing_Obscure_Issues

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

19 May 2007, 8:46 PM
#3
martyndw2005 avatar

martyndw2005

Zen Follower

Join Date:
Aug 2005
Posts:
70
Plugin Contributions:
0

Re: No confirmation email for Paypal only -ZC v1.3.6

  1. Are both those sites on the same host, the same webserver ?

Yes they are.

  1. I suggest using this approach but comparing the files from both of your sites:
    http://www.zen-cart.com/wiki/index.p...Obscure_Issues

Tried that the differences I could find were ones that I was expecting to find.

Any ideas what to do next?

regards

Martyn

19 May 2007, 9:34 PM
#4
drbyte avatar

drbyte

Sensei

Join Date:
Jan 2004
Posts:
63,515
Plugin Contributions:
176

Re: No confirmation email for Paypal only -ZC v1.3.6

Try loading this tool. What are the results?
http://www.zen-cart.com/forum/showthread.php?t=65680

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

20 May 2007, 2:17 PM
#5
martyndw2005 avatar

martyndw2005

Zen Follower

Join Date:
Aug 2005
Posts:
70
Plugin Contributions:
0

Re: No confirmation email for Paypal only -ZC v1.3.6

Hi,

This is the result of the ipncheck:-

IPNCHECK.PHP - Version 1.0

IPN TESTING - POSTING to PayPal via: ssl://www.paypal.com:443

IPN TESTING - Confirmation/Validation response: RESPONSE RECEIVED - Communications OKAY

Script finished.

regards

Martyn