I have been using the Fedex Mod for almost a year now and have had no issues, over the alst few months it has been acting up.

Very often at checkout it gives the error message that no rates were returned by fedex and that maybe the fedex server is down.
It used to happen once in a great while, now it is happening to at least 1 customer per day.

Any ideas on what could be causing thsi to happen but not 100% of the time?
Any help would be greatly appreciated!

These are the seetings in my admin:

cURL Path
NONE

cURL Proxy
NONE

Debug Mode
False

Weight Units
LBS

Which server to use
production

it might very well be that the fedex server is acting up,

Merlinpa1969:

it might very well be that the fedex server is acting up,

Thanks for the quick reply - Are other people having this issue as often as me lately? I didnt see any problem posts.

dcfxking:

Thanks for the quick reply - Are other people having this issue as often as me lately? I didnt see any problem posts.

Yes, I have the same problem.
I don't rely on FEDEX anymore for rates even though I ship most of our products by FEDEX.

Thanks,

My Fedex MOD has not been returning rates now for a few days at all and it takes about 2 full minutes for my zencart to even get tot the page where it says no rates returned. My customers are not waiting and not placing orders!

Who else out there is using the FedEx MOD? Is this is an isolated issue or is there server down????? Is ther any way we can get updates of when there server will be down so we can prepare? This is a seriosu issue for anyone who relies on ZenCart and uses this mod.

Sorry forgot to mention I am now getting:

No Rates Returned, 0911 : Resources are unavailable to service your request.

Any Ideas???

If your host recently upgraded to c-panel 11 it can break alot of things
they may need to recompile cURL

Thanks for the fast reply!

My host did upgrade recently.

I just checked my settings for my Fedex mod and it seemed like somehow after the upgarde it changed my setting from "production" server to "test" server. I changed it back and it seems to be working fine now. Very weird - didnt thing could change the settings I had in ZC.

If it starts acting up again how do I adjust the cUrl settings?

I was wondering if this will work ( if it still works at all ) with items that may require "Freight" or "Custom Critical" shipping.
Since I am drop shipping some products I kinda need it to be somewhat flexible
for the smaller items as well.

I may also get a discount on shipping fedex from my vendor.
Can this mod handle all of this or am I looking for more of a Miracle?

Thanks,
John

your looking for a miracle,

I've met the same error message.:cry:

It's a fresh installation of v1.3.8 with FedEx module http://www.zen-cart.com/index.php?main_page=product_contrib_info&products_id=367
(with some changes from http://www.zen-cart.com/forum/showthread.php?t=82955)

I use phpinfo() to make sure cURL is enabled on my server:

cURL support enabled
cURL Information libcurl/7.18.2 zlib/1.2.3

However, this module returns following debug message
( I replace my personal info with xxx)

==========
Data sent to Fedex for Meter: 0,"211"10,"xxx"4003,"xxx"4007,"xxx"4008,"xxx"4011,"xxx"4012,"xxx"4013,"xxx"4014,"xxx"4015,"xxx"99,""
Data returned from Fedex for Meter:

Then I tried to apply a Production Meter Number from FedEx website, but still get similar error.

Do I still miss something?

I am also having issues with FedEx (only issues with Express, Ground works fine). I am getting "no rates returned" with Express. Here is the debug return message:

Data sent to Fedex for Rating: 0,"25"10,"396xxxxxx"498,"60xxxxx"8,"CA"9,"90503"117,"US"17,"J8T1Z2"16,"PQ"50,"CA"75,"LBS"1116,"I"1401,"1.0"1529,"1"1415,"60.00"68,"USD"440,"Y"1273,"01"1333,"5"99,""
Data returned from Fedex for Rating: 0,"125"1376,"LBS"1133,"3"2399-1,"0"1273-1,"01"1274-1,"01"1090-1,"USD"431-1,"N"1402-1,"1.0"1416-1,"50.55"1417-1,"2.86"1418-1,"6.57"1419-1,"46.84"195-1,"YOW"2399-2,"0"1273-2,"01"1274-2,"03"1090-2,"USD"431-2,"N"1402-2,"1.0"1416-2,"48.06"1417-2,"2.72"1418-2,"6.25"1419-2,"44.53"195-2,"YOW"2399-3,"0"2405-3,"Y"1273-3,"01"1274-3,"92"1090-3,"USD"431-3,"N"1402-3,"1.0"1416-3,"11.30"1417-3,"2.88"1418-3,"0.00"1419-3,"14.18"3058-3,"5"1992-3,"0.00"99,""

I also noticed in my admin UI, there are extra spaces for the drop off type and currency code (see attached screenshots). Is this normal and could this be causing my issues?

Any help? Can anyone at least tell me if the extra spaces in the "drop off type" and "currency code" are normal? Thanks...

I figured out the issue. If you have any blank spaces like I did, simply uninstall the module in the UI then reinstall. You should not get any blank space after reinstalling! :smile:

ct9a is exactly right! If you are freaking out like I was after upgrading your Zen Cart and your vital FedEx shipping calc. is down...

Install the module as instructed in the download of the Fedex module.

After you do this, you will still have the old values from your previous version of Zen Cart in your Admin>Modules>Shipping>FedEx Ground/Express

To get it working again, REMOVE the two modules and then INSTALL them right after removing them. (Make sure you copy your Account # from the old info)

It got my modules back up and working with no errors so far.

Thanks for the tip!

It seems I spoke too soon. I stayed up until 2 am trying to get this module to function correctly. Now it will work sometimes and others I can refresh the page and it will say "No rates returned" It's crazy!

Any ideas?

Alright, as a last resort, I went back and installed the 1.3.6 Fedex Module because it worked in my Zen Cart 1.3.7.1 install for two years straight.

It seems to be working! I cannot get it to say "No Rates Returned" randomly like it was with the latest FedEx Module. If you are having the same problem, try an older FedEx Module.

It worked for me. So far..... ha.