credit card number missing using offline CC module

Hi...we received an order yesterday and noticed that the credit card number and CVV was not showing up either in the customer's order details or in the e-mail. All it said was 'credit card'. It was working great the last time someone made a credit card purchase, which was last month (most of our customers have been using PayPal). I've reinstalled the credit card module and tested it, and it still doesn't work. We also tried the Ceon Manual Card mod and that doesn't work as well. It seems like the credit card numbers are not being written to the database for either mod - we checked through phpMyAdmin. Is there anything we can do other than reinstalling the whole store and creating a new database, which would be a major pain? Thanks

What are your settings in the Admin> Configuration> Credit Cards? What version of Zen Cart are you using?

It's the 1.3.7 version.

Here are the settings for the credit card mod:

Credit Card Test Info:

CC#: 4111111111111111
Expiration: Any
Enable Credit Card Module
True

Collect & store the CVV number
True

Split Credit Card Email Address
[email protected]

Payment Zone
--none--

Set Order Status
default

Sort order of display.
1
We also have a SSL certificate from GoDaddy (hey, it was inexpensive!); would that somehow interfere with writing the credit card number to the database?

I've been going over all of the settings all morning to see if I missed anything - I've even tried using text e-mail only, reinstalling the credit card mod yet again, and still the same thing. It's so frustrating...any insight you can provide would be awesome!

here are the settings for admin>configuration>credit cards:

Credit Card Enable Status - VISA 1
Credit Card Enable Status - MasterCard 1
Credit Card Enable Status - AmericanExpress 1
Credit Card Enable Status - Diners Club 0
Credit Card Enable Status - Discover Card 0
Credit Card Enable Status - JCB 0
Credit Card Enable Status - AUSTRALIAN BANKCARD 0
Credit Card Enabled - Show on Payment 2

I believe I'm having the same issue. Was this ever resolved?

Same here, I have the latest version of ZEN and using just the plain old manual CC option ( to process offline) EXCEPT: in my case the "Split" works but if I choose not to split the CC info and just leave it in admin there is nothing there. just blank. the CVV and Expiration are but not the card#

anyone have an idea? thanks

quick note: Now I removed the email from the "Split" box in the admin and now I get this email:

WARNING: You have enabled the CC payment module but have not properly
configured it to send CC information to you by email. As a result, you will
not be able to process the CC number for orders placed using this method.
Go to Admin->Modules->Payment->CC->Edit and set the preferred email address
for sending CC information.

Please direct this email to the Accounting department so that it may be
filed along with the online order it relates to:

Order: 4

I dont want any emails, just the CC# in the admin area so that I can get get them and manually process them later... like my old zen carts (1.2.7)

thanks and please help!!!
brad

I dont want any emails, just the CC# in the admin area so that I can get get them and manually process them later... like my old zen carts (1.2.7)

Sorry, but you have no choice in the matter. PCI compliance rules prohibit storing the CC# in the database without encryption.

Thanks, Guess I'll just have to get use to the split!

thanks for the reply!

Hi,

We're using a v1.3.7 install and have had a couple orders come through in the past month without credit card information as well. Going into Customers > Orders the orders have nothing but Credit card where normally the entire information is laid out. What can I do to track down the problem?

Thanks!

Well, we can go deeper to find the cause of the problem
What do you see in the database?

I'm seeing the following fields are all blank (in _orders table) on three orders in the past week.

cc_type
cc_owner
cc_number
cc_expires
cc_cvv = [BLOB - 0 B]

All other correct orders seem to have info for these fields. Please let me know any other information I can get you to help troubleshoot this.

Thanks

I can try to figure out the reason if you want to. I would need access for that

Kim:

Sorry, but you have no choice in the matter. PCI compliance rules prohibit storing the CC# in the database without encryption.

If for some reason the split Credit Card eMail was lost or never received is there a way of instructing zencart to resend the splipt credit card eMail?

QueryAll on the Internet

We received an order that said "Credit Card" but all the credit card info was missing. The order before and after it worked fine.

FWIW

Our problem came from the fact we had to confirmation buttons on the final checkout screen. One of which wasn't passing all the information to ZenCart if clicked. The other button worked fine. This is why we had sporadic instances where the CC info would be missing.

Thanks for your input. We only have the standard confirmation of terms. We've only had one order where the info was dropped.

I'm having the same issue - 2 orders with missing card details - only 'Credit Card' on the order.

Other orders, before and after these are fine.

Help!

Further to the post above: Both of the orders were made using a MasterCard

I'm having a similar problem with a Zen Cart I'm doing for a client.

We had everyting working but the client changed his Authorize.net login/pass and a customer received an error message that read something like " (103) Unable to process at this time "

I got the new Login/Pass, updated everything and was doing some tests. When I go to check out under "Payment Method" it lists "Credit Card" but there is no place to enter the credit card information.

I'm pretty sure I have all the settings correct.

If anyone can give me any clues where to look would be much appreciated!

Thanks,

-Bill