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Can I turn off customer notification for when orders are delivered?

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17 Apr 2007, 8:52 PM
#1
heather88 avatar

heather88

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Can I turn off customer notification for when orders are delivered?

I've noticed that when I edit the Admin details of an order to mark it as "delivered", a table summary appears that says, [green checkmark] for "Customer Notified" when the order was "Pending" (I assume that's the order confirmation email that the customer received right after placing his order), then there's a [red X] indicating that the customer was NOT notified while the order was in the "Processing" stage, and then there's another [green checkmark] for "Customer Notified" beside the status "Delivered".

Does this mean that when I mark the order as delivered in Admin, the customer receives another automatic confirmation email? HOW CAN I TURN THAT OFF??? I send this kind of email manually because it involves information specific to each order. Any advice would be appreciated!

17 Apr 2007, 9:59 PM
#2
nomadrip avatar

nomadrip

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Re: Can I turn off customer notification for when orders are delivered?

Heather88:

I've noticed that when I edit the Admin details of an order to mark it as "delivered", a table summary appears that says, [green checkmark] for "Customer Notified" when the order was "Pending" (I assume that's the order confirmation email that the customer received right after placing his order), then there's a [red X] indicating that the customer was NOT notified while the order was in the "Processing" stage, and then there's another [green checkmark] for "Customer Notified" beside the status "Delivered".

Does this mean that when I mark the order as delivered in Admin, the customer receives another automatic confirmation email? HOW CAN I TURN THAT OFF??? I send this kind of email manually because it involves information specific to each order. Any advice would be appreciated! Should be a check-box right under that that says "Notify Customer" or something like that. Uncheck it before you press the update button, and it won't send out another email.

-James Starting from scratch!
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18 Apr 2007, 4:45 AM
#3
heather88 avatar

heather88

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Re: Can I turn off customer notification for when orders are delivered?

You're right, there is... I completely missed that! Thank you!!