Checkout: Stuck at Step 2 of 3 - Payment Information

Hi, my customer informed me that she is unable to get past step 2 of the checkout process. I tried checking out after creating an order and true enough, I can't get past step 2 after choosing any of the 3 available payment methods and ticking the checkbox agreeing to the terms and conditions bound to the order.

There was not error message, the page simply reload itself. Pls help. :cry:

P.S. I was able to receive orders until the above happened. I am not sure whether I have mistakenly delete any file(s) during my recent "house cleaning". Is the any error log file that I can look into?

Thanks for any advice.

Hi there
This happens on my site also when somebody tries to place an order who's address is not in a zone I ship to. Eg I only ship to Australia and if somebody from the USA tries to order this is what will happen.

So, maybe check that those areas/contries you ship to actually have a zone defined that covers them

V1.3.7 gives a warning that shipping/payment is unavailable for an address ...

I forget what version DrByte added that to ... but I know it's in v1.3.7 ...

Stenrique:

Hi, my customer informed me that she is unable to get past step 2 of the checkout process. I tried checking out after creating an order and true enough, I can't get past step 2 after choosing any of the 3 available payment methods and ticking the checkbox agreeing to the terms and conditions bound to the order.

There was not error message, the page simply reload itself. Pls help. :cry:

P.S. I was able to receive orders until the above happened. I am not sure whether I have mistakenly delete any file(s) during my recent "house cleaning". Is the any error log file that I can look into?

Thanks for any advice.

I am having this same problem. I recently upgraded from 1.2.6 to 1.3.7 and things were working fine before the upgrade. I have three shipping plans/modules defined. Free Shipping module, Percentage Shipping module and Table Shipping Module. I use these basically to defing shipping as a flate rate for orders less than $50.00 and free for orders above that. This is done with the Table module and the Free module was need for this for some reason I forget. Anyway, the Percentage module lets me offer Rush Shipping and is defined as a percentage qith a flat rate of $25.00 for orders under $50.00.

All of them have the shipping zone defined as none so I would hope that the zone logic would have no effect on this.

I converted over the weekend and would like to get it functional as soon as possible so any thoughts on what it might be would be welcome. My next step is to remove the "check terms" condition to see if that lets the process move forward, but I would not want it to be a permanent thing if it does, as I do want the customer to indicate that they have read the terms.

Thanks,

Steven

Actually, on my site, there is an error condition when it comes back. It states that the check terms has to be checked off, but it was. It seems that the state of the checkbox is lost during the processing.

Thought this might help locate the problem.

I take it back :) Apparently I tried to submit again without checking the terms box. This has nothing to do with it. The page simply comes back with no message to indicate why.

It just will not go beyond step 2.

I discovered that the problem was due to an improper installation of the now defunct Ultimate SEO v2. Hope this helps those who are having a similar problem.

Thanks for posting an update on this! :smile:

Okay, found what it is, but not sure why or what needs to be done.

In includes/modules/pages/checkout_confirmation, the file header_php.php has this condition at about line 173

if (DISPLAY_CONDITIONS_ON_CHECKOUT == 'true') {
if (!isset($_POST['conditions']) || ($_POST['conditions'] != '1')) {
$messageStack->add_session('checkout_payment', ERROR_CONDITIONS_NOT_ACCEPTED, 'error');
}
}

I changed as so

if (DISPLAY_CONDITIONS_ON_CHECKOUT == 'true') {
if (!isset($_POST['conditions']) || ($_POST['conditions'] != '1')) {
$messageStack->add_session('checkout_payment', ERROR_CONDITIONS_NOT_ACCEPTED, 'error');

if (!isset($_POST['conditions'])) {
  echo "conditions not present   ";
} else {
  echo "conditions not 1   ";
} 
die('here');

}
}

inserting the if to determine which of the two things was triggering the error, which I had determined later in the code was happening here.

Anyway, the

  echo "conditions not present   ";

is what is displaying with this code, so clearly there is a problem with the fact that the checkbox was checked not being seen as such by the code. I hope that someone much more familiar with the code can take this and determine what needs to be changed to fix this.

Thanks,

Steven

Stenrique:

I discovered that the problem was due to an improper installation of the now defunct Ultimate SEO v2. Hope this helps those who are having a similar problem.

What in particular? How does one correct it? It seems like SEO is working, so what about it is the part that causes this?

Thanks,

Steven

I'm having a similar problem: I leave Step 2 going to Step 3, the credit card processes, then I'm flipped back to Step 2 with the error message "There has been an error processing your credit card. Please try again" at the top of the page.
However the credit card has gone through to the cc processor & all credit card info is correct/valid.
I'm stuck on the Step 2 and never able to move to the final ...Thanks for shopping page

The subsequent emails to cart owner and customer are brief (order number, name, address, amount) and have no purchase information (product, etc.) in them.

It started in Ver. 1.3.6 and when upgrading to 1.3.7 continued.

Zen Cart 1.3.7
Usight payment module
no additonal add-on modules used
shipping zones on "none"

Any help would be greatly appreciated

hi @ all,
i have the same problem!
everybody an idea?
thx!

I'm also having the same problem as **rafirtech. **I called Authorize.net and they mentioned that maybe zencart is having a problem parsing the message being sent back from them. Its weird... the transaction is going through but I can't get past step 2 in the order process.

There really is no such thing as the same problem when so many things are different ... (ie: rafirtech is not using Authorize.Net)

This sounds like you do not have something setup with AuthorizeNet or your Payment modules in general ...

Parse problems have nothing to do with zone warning ...

You may wish to start your own thread on these problems and post the exact errors you are receiving ...

What version Zen Cart?

Clean install or an upgraded?

Have you test your AuthorizeNet by trying to do a transaction on AuthorizeNet site to ensure all is working there, first?