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Cart Began Hanging and Crashing Server

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18 Apr 2007, 5:38 PM
#1
devmast45 avatar

devmast45

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Cart Began Hanging and Crashing Server

Not sure what the problem could be tried re-uploading all the files and the cart still hangs when trying to browse one certain category and also hangs when the add to cart button is clicked or when the write review button is clicked. Everything else seems to work. Fairly sure all was working after initial installation.
any ideas?

18 Apr 2007, 5:39 PM
#2
ajeh avatar

ajeh

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Re: Cart Began Hanging and Crashing Server

Have you an URL to your site with this Category?

Also, if you could post the products_id for a few of the products in it this might help find the problem ...

18 Apr 2007, 5:49 PM
#3
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Re: Cart Began Hanging and Crashing Server

http://www.precisionmoney.com/store/index.php

here is the store
we have it locked while we are working on it

user: fahmi
pw: precision

The category that is hanging is GEO Compatible Site Designs the second one in.
Then it also hangs when any of the products are added to cart.
Thanks,

18 Apr 2007, 5:58 PM
#4
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Re: Cart Began Hanging and Crashing Server

Just crashed again, did you see the problem?

18 Apr 2007, 5:59 PM
#5
ajeh avatar

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Re: Cart Began Hanging and Crashing Server

What happens if you switch to Classic Template?

Are you using different Product Types?

Do you have some products_id that are in this category?

18 Apr 2007, 6:04 PM
#6
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Re: Cart Began Hanging and Crashing Server

I'll try the classic template. I might have been a little too trigger happy in the one I created. I just didn't think that right away since all the other categories were working.

18 Apr 2007, 6:08 PM
#7
ajeh avatar

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Re: Cart Began Hanging and Crashing Server

You have 1 product in categories_id 3 ... correct?

Is this an upgrade or clean install?

There is a switch in the Configuration ... Layout Settings for:

Skip 1-prod Categories
Skip single-product categories
If this option is set to True, then if the customer clicks on a link to a category which only contains a single item, then Zen Cart will take them directly to that product-page, rather than present them with another link to click in order to see the product.
Default: True

What happens if you set this to false?

What happens if you add another product to the category?

18 Apr 2007, 6:10 PM
#8
ajeh avatar

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Re: Cart Began Hanging and Crashing Server

Also do you have a Categories Description on categories_id 3 ...

If so, do you have anything weird in there other than text?

18 Apr 2007, 6:10 PM
#9
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Re: Cart Began Hanging and Crashing Server

Same problems on the classic template.
There is a product in the category that is hanging and it is displaying in the 'new products' as Sold It Live template. You can click and view the product, but when clicking on the the category itself the site hangs. Also can't add to cart.

18 Apr 2007, 6:16 PM
#11
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Re: Cart Began Hanging and Crashing Server

Okay setting the category display setting to false fixed the category display problem, thank you!
It is still hanging when anything is 'added to cart' however.

18 Apr 2007, 6:23 PM
#12
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Re: Cart Began Hanging and Crashing Server

Crashed again, any ideas before I re-start?
Write Review and Tell a Friend also bring it down.

18 Apr 2007, 7:10 PM
#13
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Re: Cart Began Hanging and Crashing Server

Fixed it, thanks for the help.

18 Apr 2007, 7:11 PM
#14
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Re: Cart Began Hanging and Crashing Server

what was the issue

18 Apr 2007, 7:17 PM
#15
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Re: Cart Began Hanging and Crashing Server

When I was initially installing the cart my FTP program was acting up and I think one of the files was not fully uploaded and I finally found which one it was, though I ended up finding several so I am not sure specifically which file was the cause of my main problem. Now everything seems to be back to running smoothly.