PayPal notification, but no record of customer or order

25 Apr 2007, 5:46 PM

#1

New Zenner

Join Date:: Aug 2006
Posts:: 46
Plugin Contributions:: 0

PayPal notification, but no record of customer or order

Is there a setting somewhere that needs to be switched? I just had the new version installed, and I don't have all the settings right, appearantly.:(

25 Apr 2007, 8:03 PM

#2

kobra

Black Belt

Join Date:: Aug 2005
Location:: Arizona
Posts:: 31,500
Plugin Contributions:: 4

Re: PayPal notification, but no record of customer or order

Are you using IPN or PPE?

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25 Apr 2007, 9:54 PM

#3

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,511
Plugin Contributions:: 176

Re: PayPal notification, but no record of customer or order

Ensure you have the latest patch.
http://www.zen-cart.com/forum/showthread.php?t=56216
Turn on debug logging.
http://www.zen-cart.com/forum/showthread.php?t=61199
Do a test transaction. If it fails, check the logs, or post them here for review.

.
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26 Apr 2007, 2:08 AM

#4

smalltownpets

New Zenner

Join Date:: Aug 2006
Posts:: 46
Plugin Contributions:: 0

Re: PayPal notification, but no record of customer or order

:lookaroun Woops. This is what happened. Since last December, my store has been the victem of hack attempts. The last one, over a month ago, wiped out pretty much everything. The lady working on my site was able to recover my storefront from a backup or something. But something happened with my Admin (someone here suggested a config file was messed up, I'll have Sonya look when she comes back) and I can't login. So I've been slowly trying to rebuild my store yet again by reloading everything by hand and usingf what I can from the online view. But all my neat customization that I paid a ton for is gone.:( Well, no use crying, right? So, today I get an order. No record, no notification. Well, my web lady said she disabled the checkout in the old store, but lo and behold, it works alright! The order came from the old store guys. I'm really sorry to have bothered you with this, but thanks for offering suggestions.
:hug:

4 Jan 2008, 1:35 AM

#5

sonyat

New Zenner

Join Date:: May 2006
Posts:: 83
Plugin Contributions:: 0

Re: PayPal notification, but no record of customer or order

I had worked on this quite a bit guys and I have to say her store was lost...The hack to her site was so horrible I had to reinstall and start her from scratch. I just saw this post and wanted to say thank you all for trying to help her.