My www broke but my http:// works fine.

Customers searching google are finding this url
https://www.birdoasis.com/index.php?main_page=product_info&products_id=30
but that url brings them to a page not found error.

If you go to this url, the page comes up fine.
http://birdoasis.com/index.php?main_page=product_info&products_id=30

Funny thing is I used to know the answer to this problem, but my brain is fried from the checkout mess this morning. Any idea why www isn't working?

Thank you.

What do your configure files say?

http://www.birdoasis.com/index.php?main_page=product_info&products_id=30

worked for me,
opened right up

It worked for me today as well. But it seems sporadic. I noticed this about a month ago but then it was working again so I thought it was just too much coffee. haha

Both configure files have http://birdoasis.com as the site server and the catalog both for http and https. if I add www the site forgets where the css files are.

So is there a way to add the www and have the links and css work all the time.

The www address also worked fine for me. Broadly speaking you need the webserver set up with either https://www.mydomain.com or mydomain.com with the other declared as a Server Alias. I normally have the www as the 'primary' and as the 'site of record' in the configure.php files, but I don't know how standard that is.
Equally you need DNS A records for both the www and domain addresses in order for people to be able to use either in their browser.

Hey John,

Sounds like a server setup issue. I really hate this www. or not-www. thing. But, the gen public thinks that everything has to have a www. in front. "Go to https://www.yadayada-yada.com, all lower case". Aaaargh.

Haveing said that, I try to set all my customers' sites up with www. default in the store configs. Then I put a redirect in the .htaccess file on their site to change all instances of non-www. to www. . So, anyone can use the url with or without and all ends up as with.

So, maybe, you could post the .htaccess file?

But, this may be a deeper server issue as well.

I normally see this happen when there is a domain related issue. Like the name servers aren't fully transfered.

sometimes in windows goto start-> run-> ipconfig /flushdns

This helps sometimes. Most cases your the only one that has the problem other people can see the site both ways. It's weird I have it happen sometimes when I transfer a domain.

Ahh,

That makes sense.

Thanks Shackle.

John,

Have you changed the DNS's recently? If those haven't been changed in the last 72 hours, that could be the problem. But, I assumed that this domain was propagated for quite a while.

Another problem comes up if you or your ISP are using proxie servers. These may not re-cache quickly enough for new or updated pages. This happens with customers I have on BTInternet ISP's, etc.

However, I do like shackle's idea of blaming it on MS. :) Billie and I don't get along anymore.

I recently moved to a hosting account off of my resellers account because I had problems with the dns settings. But the hosting account should already be fine.

I posted a trouble ticket with my host, so hopefully they'll check out their dns settings.

Someone mentioned alias, I can set an alias in cpanel, I think I'll do that just to be sure.

Here's my .htaccess file.

<Files 403.shtml>
order allow,deny
allow from all
</Files>

deny from 68.83.102.222
deny from 38.98.120.70
php_flag session.use_trans_sid off

The two ip numbers that are denied were using up allot of bandwidth. Not sure what the heck they were doing but the first one used almost a meg. They don't pertain to my isp so I know it wasn't me. ha.

Ok, well. Don't see anything there that would cause a problem.

This is the code I use to do the www dance. Might help the situation. But, not sure what's causing it in the first place, sooooo.....

RewriteEngine On
RewriteCond %{HTTP_HOST} .
RewriteCond %{HTTP_HOST} !^www\.mydomain\.com [NC]
RewriteRule (.*) http://www.mydomain.com/$1 [R=301,L]

I am using Ultimate SEO's mod and cannot get that rewrite to work with the Ultimate mod rewrite. Is there a problem with that, or is my host causing this or some other setting I am not aware of?