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Zen Cart not recording all Paypal IPN orders

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29 Apr 2007, 6:31 AM
#1
thailandunique avatar

thailandunique

New Zenner

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Apr 2007
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Zen Cart not recording all Paypal IPN orders

Zen-Cart has been working fine for me up until a few weeks ago. Now I'm having a problem receiving the customers cart contents when they pay via Paypal IPN. The order is recorded in Paypal but the cart contents are not sent back to the store. I therefore have no idea what shipping method was chosen and the stock quantities are not deducted. This happens with about 80% of my orders 20% are ok and sent back to Zen-Cart and recorded.

This wasn't a problem a few months back but now happens on a daily basis. Do you think there is a problem in my database, or could there be a corrupt file somewhere? Or is it just a pay pal problem?

Thanks for your help.

29 Apr 2007, 6:41 AM
#2
drbyte avatar

drbyte

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Re: Zen Cart not recording all Paypal IPN orders

It is most likely a communication problem between your hosting server and PayPal.
Perhaps your host changed something on the server or firewall?

This troubleshooting guide may help to diagnose:
http://www.zen-cart.com/wiki/index.php/PayPal

Don't be afraid to turn on debug logging to help diagnose too.

If you're using v1.3.7, be sure to apply the latest patch.

http://www.zen-cart.com/forum/showthread.php?t=56216
http://www.zen-cart.com/forum/showthread.php?t=61199

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30 Apr 2007, 2:05 AM
#3
thailandunique avatar

thailandunique

New Zenner

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Apr 2007
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Re: Zen Cart not recording all Paypal IPN orders

Thanks DrByte, I have installed the latest patch and removed and re-installed the paypal IPN module, and all seems to be working now, thanks.

I just have one more question. Do you know where I can find the code to pass the cart contents to paypal. I installed the code before but the new patch has overwritten the files. So now all I get on the paypal screen is "item No 1, qty 1, shipping $0 etc" This is confusing for many customers, and I recieve many emails asking me about this problem.

Many thanks, Lee