No email with PayPal in other currencies

I've been using Paypal IPN for about 2 months without any problem, but I recently added other currencies besides USD as a payment option, and now orders in non-USD currencies are being processed by PayPal but I don't get the email confirmation and the order doesn't show up in the CP. I've installed the latest patches.

So far it's been just two orders - one in AUD and the other in EUR. USD are still being processed correctly.

I've set PayPal to automatically convert other currencies into USD - is that the problem? This means that the customer is billed in their preferred currency but my account is credited with USD.

For recovering the first order I used the PayPal Sessions Viewer and then finally used the master password mod to log into the customer's account and re-ordered the items using the money order payment module.

But I see in this thread: http://www.zen-cart.com/forum/showthread.php?t=48239&page=2&highlight=paypal+currencies

Dr. Byte says that > The PayPal Sessions Viewer lets you push the order into the database if no other methods are working.How does that work? I don't see that feature.

1. Turn on debug logging in your PayPal module.
   http://www.zen-cart.com/forum/showthread.php?t=61199

2. Simulate what you describe by doing a test transaction. Post the logs for review.

I just did two test orders in PayPal Sandbox - one in USD and the other in AUD. The USD dollar order was processed correctly, but the AUD didn't finalize - no order record in the backend.

I looked through the log files, most of it had no significant differences between the two, but here is the end of the AUD order:

May 06 2007 7:29 -- Breakpoint: 5 - Transaction type (txn_type) = unique

May 06 2007 7:29 -- IPN WARNING :: Currency/Amount Mismatch. Details:
PayPal email address = [email protected]
| mc_currency = AUD
| submitted_currency = USD
| order_currency = USD
| mc_gross = 173.94
| converted_amount = 136.00
| order_amount = 136It ends there - there is no Breakpoint 6.

The currency exchanges were updated just before making these orders, and I'm using the default spread for exchange fees.

The amount of this purchase would be $136 USD, but the log files show:

[mc_gross] => 173.94
[settle_amount] => 138.23

...so maybe this is the problem.

The May 10th Paypal patch seems to have corrected this problem.

You people are really amazing. ZC has by far the best support I've ever seen. I wish I could send you a thousand dollars, but for now I sent a (smaller) donation a few days ago.

Thanks for the update that the current PayPal Patch was able to help ...

Be sure that you update using the current PayPal Patch ...

Each patch is designed to be a full install for PayPal and it is not necessary to install each individual patch ... just the latest ...

Note: current patch is May 10th
http://www.zen-cart.com/forum/showthread.php?t=56216

DrByte:

1. Turn on debug logging in your PayPal module.
   http://www.zen-cart.com/forum/showthread.php?t=61199

This is still a problem with me. I don't get a lot of non-USD orders, and the other currencies work sometimes. but just today I got two orders in EUR - one of them processed correctly and the other didn't - I received the PayPal notification but didn't receive the customer's order.

I've got logging turned on so can I send you both transaction files? I don't want to post them because they've got customer details.

1. What do you have selected in your Zen Cart PayPal settings for Transaction Currency?> Transaction Currency

Which currency should the order be sent to PayPal as?
NOTE: if an unsupported currency is sent to PayPal, it will be auto-converted to USD.

-Selected Currency
-Only USD
-Only AUD
-Only CAD
-Only EUR
-Only GBP
-Only CHF
-Only CZK
-Only DKK
-Only HKD
-Only HUF
-Only JPY
-Only NOK
-Only NZD
-Only PLN
-Only SEK
-Only SGD
-Only THB

2. In your PayPal account profile, do you have both a USD and a EUR currency balance?
   Or have you configured it to auto-convert transactions to a certain currency?

DrByte:

1. What do you have selected in your Zen Cart PayPal settings for Transaction Currency?

Selected currency

2. In your PayPal account profile, do you have both a USD and a EUR currency balance?
   Or have you configured it to auto-convert transactions to a certain currency?I only have a USD balance and the setting is to convert other currencies to USD.

paul3648:

I only have a USD balance and the setting is to convert other currencies to USD.

If you only intend to keep a USD balance in PayPal, and have all other currencies auto-converted, then you should set your Zen Cart side to "Only USD".
That will cause Zen Cart to pre-convert to USD (based on exchange rate set in your Admin->Localization->Currencies) and eliminate the currency mismatch problems you're experiencing.

(Basically, your Zen Cart stored an order in EUR, but got USD back from PayPal, and the amounts didn't match ... so it treated it as invalid, and rejected it. Thus you got no order created.)

DrByte:

If you only intend to keep a USD balance in PayPal, and have all other currencies auto-converted, then you should set your Zen Cart side to "Only USD".

Thanks - I'll try that.

Strange though that some non-USD orders got through, but not others.

I'll report back one way or the other, but it may be a while. Like I said I don't get a lot of non-USD orders.

Just to clarify this situation - it doesn't seem to make sense to accept various currencies on your website and then tell PayPal to autoconvert currencies to USD, because the customer will see their purchase amount in USD on the PayPal site after shopping on your website in EUR (or whatever).

So I guess the thing to do, if you are going to accept various currencies, is to have a PayPal balance in each currency that you are allowing on your website.

If you don't do this, and autoconvert to USD, you should adjust your Currency Conversion Ratio from the default, because otherwise you are losing 5% on each foreign currency conversion, since it converts from the foreign currency and then back to USD.

Sorry to report that this problem persists. Just received an order in EUR that was not processed by the ZC - only received the PayPal notification.

The past month or two everything has been going fine with orders received in various currencies ...

This is a strange, intermittent problem...