Supertracker

did you have any visitors since you installed supertracker? Normally the installation reinstalls the supertracker table, so at the beginning it is empty.

Design75:

did you have any visitors since you installed supertracker? Normally the installation reinstalls the supertracker table, so at the beginning it is empty.

Yes, I have had new people register on the site and orders placed. After I installed it, I hopped on my website from a second computer and it didn't show any data.

When installing, did you rename the YOUR_TEMPLATE folder to your own template for

includes/templates/YOUR_TEMPLATE/jscript/jscript_supertracker.php
``` ?

Design75:

When installing, did you rename the YOUR_TEMPLATE folder to your own template for

includes/templates/YOUR_TEMPLATE/jscript/jscript_supertracker.php

Yes I did. Logged into my ftp just now, it shows: /includes/templates/bask_black/jscript/jscript_supertracker.php

:( grr. so it is nothing obvious

Design75:

:( grr. so it is nothing obvious

yeah, I went thru and double checked that all the filese were in the correct place. I am somewhat capable but I have not idea why its not working.

sicivic89:

yeah, I went thru and double checked that all the filese were in the correct place. I am somewhat capable but I have not idea why its not working.

and I am guessing your cache folder is also empty? still can't reproduce the error:frusty:

Design75:

and I am guessing your cache folder is also empty? still can't reproduce the error:frusty:

cache folder on my internet browser? I've tried multiple browsers and get the same.

Ok. I got it working! Under my FTP site, I have a bunch of folders such as includes, public_html, and www. My admin folder is under www. I added the "includes" appropriate files under the listed includes directory, but if I expand out my public_html folder, there is another includes directory there. I added the appropriate files here and it worked. Thank you for your time Design75!!!

Just glad you found the problem :flex:

I had tried it on my local machine (zencart v1.5.1). The main page couldn't be loaded when I added the jscript_supertracker.php to the site. When it was installed, I haven't saw the installation confirmation message, but the Configuration page was here.

su35:

I had tried it on my local machine (zencart v1.5.1). The main page couldn't be loaded when I added the jscript_supertracker.php to the site. When it was installed, I haven't saw the installation confirmation message, but the Configuration page was here.

I am not sure why, but the installation message does not always show. does your site work now? If not, i will need a link to your site, otherwise it is almost impossible to know why it is not working

Thanks Design75
I tested it on localhost and couldn't send you a link.
If I copy the jscript_supertracker.php to the site

The homepage couldn't be loaded

Below is the Page Source shown the stop point(from the firefox)

<link rel="stylesheet" type="text/css" href="min/?f=/includes/templates/CPE02/css/style_dynamic_filter.css,/includes/templates/CPE02/css/stylesheet.css,/includes/templates/CPE02/css/stylesheet.css.back.css,/includes/templates/CPE02/css/stylesheet_random.css&1340329967" />
<script type="text/javascript" src="min/?f=/includes/templates/CPE02/jscript/jscript_mfunction.js,/includes/modules/pages/index/jscript_tabs.js&1340329967"></script>

What happens if you turn off minify?

no help.

<link rel="stylesheet" type="text/css" href='/includes/templates/CPE02/css/stylesheet.css.back.css' />
<link rel="stylesheet" type="text/css" href='/includes/templates/CPE02/css/stylesheet_random.css' />
<script type='text/javascript' src='/includes/templates/CPE02/jscript/jscript_mfunction.js'></script>
<script type='text/javascript' src='/includes/modules/pages/index/jscript_tabs.js'></script>
[B]page loading was stopped here[/B]

are there any debug-log files that could give us a hint? (found in the cache or log folder)

The error information. It looks like declare the class twice. Do I need change the code to include_once() or require_once() in some where?

PHP Fatal error:  Cannot redeclare class supertracker in H:\zencart15\includes\classes\supertracker.php on line 15

do a search for "class supertracker" in your fileset in the frontend of the shop. You probably have a rogue file somewhere where this class is also mentionted it should only be in \includes\classes\supertracker.php

I searched whole site by Xsearch. The "class supertracker" appeared in supertracker.php only.

I have send you a PM