Page Hangs After Placing Order (Need Help)

Hello.

I have created my e-commerce site in zen-cart and would like any help anyone can give me. I have setup everything and it works great. I recently switched servers and now the site hangs after clicking on the confirm order button.

You can view the site here:

http://heartlightministries.org/resources/

I have pushed the site live and there are customers already calling in asking what's wrong. I am in desperate need of help. I am extremely appreciative of any help that anyone can offer.

I would even take it a step further to compensate monitarily anyone that can definitively help me work out this issue. Thank you VERY much in advance for your time in even reading this.

Sincerely,
Travis

what payment processor are you using?

First. Thanks for responding so quickly.

Second. I am currently using the Transfirst ePayment module provided as a third party add-on. I have currently had to setup the database and configure it once already and it was working properly for the most part.

However, since I have migrated the site to the new server the payment does not process. The page doesn't even change. It just sits there thinking after you hit the confirm order button on the last step.

Everything else about the site works and I used Dr. Bytes excellent site migration wiki that as a step by step. It was a very smooth transition aside from this.

Many many thanks if you can help me work this out.

Sincerely,
Travis

make sure that cURL is compiled

Thanks again...

I have talked with GoDaddy and they say that cURL is installed and currently able to be used.

Reference Link: http://help.godaddy.com/search.php?topic_id=58&q=curl

Additionally I have done quite a bit of research and think I see the problem. cURL needs to use a proxy in order to properly "talk" to the GoDaddy shared servers. I have tried following the instructions from the zencart help page below but it's still hanging.

Reference Link: http://www.zen-cart.com/forum/showthread.php?t=61528

I also tried to manually edit the transfirst php module based on the link below and it did not affect anything either. I think I'm getting a little discouraged.

Reference Link: http://damonparker.org/blog/2006/10/05/zencart-godaddy-and-curl/

If there is anything you can do to help me I'd be forever grateful!!!

Sincerely,
Travis

I have added the following to the transfirst payment module in the cURL routine:

curl_setopt ($ch, CURLOPT_PROXYTYPE, CURLPROXY_HTTP);
curl_setopt ($ch, CURLOPT_PROXY,","http://proxy.shr.secureserver.net:3128");
curl_setopt ($ch, CURLOPT_SSL_VERIFYPEER, FALSE);
curl_setopt ($ch, CURLOPT_TIMEOUT, 45);

Now when I go through checkout I receive this error. Not sure if I am making progress or just spinning in circles.

Fatal error: Call to undefined function: zen_clear_order_id() in /home/content/h/l/i/hlightonline/html/resources/includes/modules/payment/transfirst_epay.php on line 379

Just in case anyone is checking this thread. I downloaded the latest Transfirst ePayment module (v1.21) and installed it and didn't get the same error.

Now the autorization just fails everytime even when I have proper credit card information.

I'll continue to plug away at this and see if I can come up with a solution.

Have you fixed this TransFirst problem? I am in the middle of setting up one myself with TransFirst and haven't successfully made a test transaction show up in the TransFirst / ePay manager yet.

I had to change the php mod a bit to make sure the full string of required fields are being sent to the gateway but still working on getting it all working.. It seems to be connecting because I can get accepted or declined but nothing seems to show up in the manager for TransFirst.