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Orders missing

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10 May 2007, 6:59 PM
#1
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ritchy

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Orders missing

Today I received an order that the person spelled there name wrong so I went into admin/customers and changed her name to the correct spelling. When I went back to the order screen, her order was gone. I tried to go back to admin/customers and put the spelling back thinking it would correct the problem...but it didnt. I also have another order missing that I am not sure where it went. Can anyone help? Thanks!

10 May 2007, 7:36 PM
#2
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ritchy

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Re: Orders missing

P.S. When I search for it under order ID, it does come up and the entire order is there but just not in the main order screen....yukk

10 May 2007, 7:51 PM
#3
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ritchy

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Re: Orders missing

And the credit card info is missing in the order page that comes up when I search it.

12 May 2007, 4:58 AM
#4
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ajeh

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Re: Orders missing

Could you check the Modules ... Order Totals ...

Do you have the Total ot_total installed?

12 May 2007, 12:53 PM
#5
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ritchy

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Re: Orders missing

Thanks for your help. Problem solved. Seems that I was having internet problems and editing orders when my connection died as I was updating an order. Somehow it got stuck in "limbo" and when my internet connection was fixed, I just reupdated the order and it reappeared!